What is Citadel Servers?
Welcome to Citadel Servers. We offer Game servers, Dedicated servers and Web-hosting as well as other various hosting solutions. We provide a top quality service using the latest technology, innovations and equipment. We offer 24x7 'Round the clock' professional support to our clients as standard and offer some of the most competitive prices on the market for our services and products.
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Citadel Servers Reviews (237)
- ★★★★★180
- ★★★★★3
- ★★★★★0
- ★★★★★2
- ★★★★★52
Review Summary
Generated using AI from real user reviews
Citadel Servers earns overwhelming praise for responsive support and reliable performance, but is marred by serious billing and refund complaints from a vocal minority.
Most users highlight fast setup, a clean control panel, and consistently helpful staff who actually troubleshoot problems rather than issuing canned responses. Players across multiple games—Valheim, Ark, Rust, CSGO, and others—report smooth performance and low latency. Several reviewers specifically note that Citadel compares favorably to competitors like Gportal and Zap Hosting. The support team's willingness to go beyond basics (adding mods within hours, clustering servers, importing custom worlds) is frequently mentioned as a differentiator.
However, a cluster of negative reviews raise red flags around billing practices. Multiple customers report being charged months after cancellation and facing refusal of refunds, with the company offering store credit instead. One reviewer waited days for support on a non-functional server, received minimal help, and encountered the same credit-only policy. Another criticised a billing team that ignored cancellation requests and unstable Singapore infrastructure. A separate 2-star review complained of repeated unresolved tickets and a constantly crashing game server, contrasting sharply with the mostly positive experience.
Taken together: strong performance and support quality, but potential friction around cancellation and refund policies that deserves scrutiny before committing.
★★★★★
Monday, August 8, 2016
“DO NOT USE CITADEL SERVERS!!! They charged my card double…”
DO NOT USE CITADEL SERVERS!!! They charged my card double what my monthly rate was TWICE in a period of a week, and refused to refund me the $60 USD they STOLE from my account. I will never be using them again, a bunch of crooks and thieves. I had been using their service for about 3 months when this started and always have connection issues, don't be lured in by the price, they steal from you anyway.
★★★★★
Monday, May 23, 2016
“I bought an ARK server for me some of my…”
I bought an ARK server for me some of my mates through GTX Gaming, but after a lot of frustration with them, I switched to Citadel Servers and I'm not going back, ever. Citadel did everything better than them.
★★★★★
Monday, November 9, 2015
“I really can't brag on these guys enough. I'm pretty…”
I really can't brag on these guys enough. I'm pretty ignorant when it comes to things like server files, installation files, and whatever else files! That's why I went with Citadel because they claimed to have everything right there, ready to go, and they did. Once I paid for the Wurm Unlimited server hosting, my server was running in about 2 minutes! Every single time I've had a question, someone has responded to me within, literally, 2 minutes. They have guided me through all kinds of things that didn't even have to do with the server issues! I really can't write enough reviews for them. 10/5 stars for sure. I haven't come across any of their staff that has been rude or even slightly unhelpful. James A, David T., they're all awesome and deserve major kudos. If you're thinking about going with Citadel, stop thinking and just do it. You'll seriously not find service better than that!
★★★★★
Monday, October 5, 2015
“Best company i have seen, server work great with no…”
Best company i have seen, server work great with no issues and the suport is great. I have no issues at all.
★★★★★
Monday, June 22, 2015
“Began with buying an ARK server from them, good price…”
Began with buying an ARK server from them, good price and when I hit a few issues with the Steam Updater in their control panel not working correctly they had it sorted and fixed and my group's server updated in under 20 minutes. After some good times, we decided to pick up a dedicated server with them. They didn't seem to offer any locations, but when we inquired directly in the Live Chat we found out they have several locations available. They had great prices, but we were just slightly low on the funds with the 1-time setup fee for a great deal of a server. They allowed us to split the fee up, to make it in a couple payments, allowing us to make the purchase. They also stuck around in the live chat to answer some setup questions for us. I plan on keeping my ARK server and likely picking up a TS3 service with them while we run other game servers from our new dedi. Fast, friendly, priced well, able to answer questions, and customer service that they should be proud of. Will recommend to any gamer I know or meet looking for a host. 100%.
★★★★★
Sunday, March 1, 2015
“I bought a l4d2 server for my small community, the…”
I bought a l4d2 server for my small community, the 100 tick makes it great for competitive playing. Ping stayed around 20ms in the UK.
★★★★★
Sunday, March 1, 2015
“Bought a dedicated server at a very low price. The…”
Bought a dedicated server at a very low price. The support was great and helped me with any issues I had!
