What is Citadel Servers?
Welcome to Citadel Servers. We offer Game servers, Dedicated servers and Web-hosting as well as other various hosting solutions. We provide a top quality service using the latest technology, innovations and equipment. We offer 24x7 'Round the clock' professional support to our clients as standard and offer some of the most competitive prices on the market for our services and products.
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Citadel Servers Reviews (237)
- ★★★★★180
- ★★★★★3
- ★★★★★0
- ★★★★★2
- ★★★★★52
Review Summary
Generated using AI from real user reviews
Citadel Servers earns overwhelming praise for responsive support and reliable performance, but is marred by serious billing and refund complaints from a vocal minority.
Most users highlight fast setup, a clean control panel, and consistently helpful staff who actually troubleshoot problems rather than issuing canned responses. Players across multiple games—Valheim, Ark, Rust, CSGO, and others—report smooth performance and low latency. Several reviewers specifically note that Citadel compares favorably to competitors like Gportal and Zap Hosting. The support team's willingness to go beyond basics (adding mods within hours, clustering servers, importing custom worlds) is frequently mentioned as a differentiator.
However, a cluster of negative reviews raise red flags around billing practices. Multiple customers report being charged months after cancellation and facing refusal of refunds, with the company offering store credit instead. One reviewer waited days for support on a non-functional server, received minimal help, and encountered the same credit-only policy. Another criticised a billing team that ignored cancellation requests and unstable Singapore infrastructure. A separate 2-star review complained of repeated unresolved tickets and a constantly crashing game server, contrasting sharply with the mostly positive experience.
Taken together: strong performance and support quality, but potential friction around cancellation and refund policies that deserves scrutiny before committing.
★★★★★
Wednesday, May 5, 2021
“Great service so far, 3 month customer, recommend for rust”
Great service so far, 3 month customer, recommend for rust
★★★★★
Wednesday, April 14, 2021
“Citadel Servers are a bunch of scammers with very poor…”
Citadel Servers are a bunch of scammers with very poor server performance and even worse customer service. Beware, these guys will continue to charge your card even after cancellation. I had to cancel my debit card and dispute months of additional charges with my bank after I requested they cancel my account. I have yet to see whether or not I will receive my money back. Citadel refuses to offer a refund, only credit that can be used on their services. DO NOT USE THEIR SERVICES, YOU WILL REFRET IT IF YOU DO!
★★★★★
Tuesday, March 9, 2021
“Wonderful hosting company that is very helpful to their customers.…”
Wonderful hosting company that is very helpful to their customers. I appreciate your efforts to make me feel respected and fulfilled. Wunderbare Hosting-Firma, die ihren Kunden sehr hilft. Ich schätze ihre Bemühungen, mir das Gefühl zu geben, respektiert und erfüllt zu werden.
★★★★★
Thursday, March 4, 2021
“I was looking for a good affordable vps host and…”
I was looking for a good affordable vps host and came across these guys, they offer both linux and windows vps at reasonable prices, got one in dallas and ping/latency is good, lots of configuration options
★★★★★
Thursday, March 4, 2021
“I like their graphical interface, works really well and support…”
I like their graphical interface, works really well and support is nice
★★★★★
Thursday, March 4, 2021
★★★★★
Wednesday, March 3, 2021
“I have used their Singapore services and the network is…”
I have used their Singapore services and the network is highly unstable. Support is very unhelpful. Not only did I get a no-respond on technical, their billing was avoiding and ignoring my cancellation and refund enquiry without providing me any actual steps to even do so. Highly not recommended please stay away from this company.
★★★★★
Monday, March 1, 2021
“one of the cheapest on the market and you get…”
one of the cheapest on the market and you get what you pay for. poor customer service as you have to pay for a priority queue. i had to raise multiple service requests and every single time, they never answered or fixed the original issue, i always had to re-open the ticket after it had been resolved to chase it up it was for a game service and the system was constantly crashing, the server wiped multiple times a day and needed restarting basically every time we wanted to play. The server logs were missing for the game despite me requesting multiple times. I have since set up a server on an old PC i had in the cupboard and have had 0 problems since. server has been running for 2 weeks without a single crash or hiccough, so it's obviously not hard, they just didnt care. Save yourself some money and dont waste it here, get a better service provider as you'll regret it immediately with Citadel
★★★★★
Monday, March 1, 2021
“Great service, and help when needed. Site is set up…”
Great service, and help when needed. Site is set up nicely. Responses to my ticket and questions were fast and very helpful.
★★★★★
Monday, March 1, 2021
“I had so far had a good experience with the…”
I had so far had a good experience with the citadel, they answered all my questions in the live chat then I ordered. After which the waiter Was very good and I like their mod support. J’ai eu jusqu’à présent une bonne expérience avec la citadelle, ils ont répondu à toutes mes questions dans le chat en direct, puis j’ai commandé.Après quoi le serveur était très bon et j’aime leur support mod.
