AfterWords

AfterWords is an intelligent customer engagement system that delivers questions based on transactional history. We integrate sales transaction and customer loyalty data to only ask the most relevant questions about a customer’s unique experience. We provide easy access to actionable data like Perception and Loyalty Indexes. We layer data collected from survey results, POS data, and loyalty information to show how operations inputs change satisfaction. We incorporate customer recovery tools so if there is a poor experience, managers can address it in real time. Our patent pending process provides more relevant data, results in less survey abandonment, and provides actionable Insights. Our company was founded by a team of individuals who have extensive experience in the hospitality, data science, and technology fields. The mission of the company is simple – provide easy to use software, actionable data, and industry expertise that help customers provide the best customer experience possible! Our team continuously researches the factors that provide customers with a positive experience. We investigate customer journeys, measurement techniques, and recovery methods. We interview industry experts, university professors, and business owners to understand how we can make significant impacts.