Astute Solutions
★★★★★ 5.0 · 1 Review
What is Astute Solutions?
Astute is a full-service end-to-end customer engagement platform for the world’s largest global brands. Founded in 1995, Astute's mission is to unify all first-party data across the customer journey, offering AI-driven customer self-service, agent desktop CRM, social media management, and powerful Voice of the Customer tracking and analytics. No matter how customers choose to engage, Astute elevates the interaction while capturing invaluable first-party data to improve the journey. Winner of the 2020 Stevie® Award for Most Innovative Tech Company and CUSTOMER Magazine’s 2020 Contact Center Technology Award, Astute’s commitment to innovating the customer experience is well-recognized in the market.
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Astute Solutions Reviews (1)
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Review Summary
Generated using AI from real user reviews
Astute Solutions earns strong marks for delivering customer insight and improving customer interactions. The reviewer highlights value across two fronts: the software enabled deeper understanding of their customer base while making engagement more effective. They also note it's a competitive cloud-based solution at a reasonable price point. That said, this single five-star review provides limited detail on specific features, potential limitations, or how it performs across different use cases, so broader user feedback would help round out the picture before committing.
★★★★★
Friday, March 28, 2014
“I have to say that from using this software that…”
I have to say that from using this software that I have been able to gain more insight from my customers as well as improve my interaction with them. Its one of the best cloud based solution apps in the market and for a good price.
