Help Desk Software
When support requests start piling up across email, chat, and phone calls, your team ends up duplicating work, missing follow-ups, and leaving customers hanging. Help desk software routes every incoming request into a single queue, giving you visibility into what's waiting and who's handling it. Instead of chasing down context buried in five different inboxes, your team works from shared ticket histories that show the full conversation with each customer. You can set rules to auto-assign or escalate issues based on urgency or department, measure response times and resolution rates, and spot patterns where certain problems keep resurging. The result is faster answers for customers and less firefighting chaos for your team. If you are after something more specific, have a look at our Ticket Support, Service Desk, or Issue Tracking categories.
Novo Solutions provides highly flexible, web and mobile information management software. Our ShareNet Cloud Platform can be used for Maintenance Management (including Facilities Maintenance, Equipment Maintenance, CMMS and Work Order Management), Customer Support, Asset… Learn more about Novo Solutions.
Hiver is the world's first helpdesk built for Google Workspace. Hiver helps teams deliver fast, efficient, and empathetic customer support, right from Gmail - a tool they're familiar with and comfortable using. Teams can, therefore, assign, track, and collaborate on customer… Learn more about Hiver.
Awesome Support Plugin is undoubtedly one of the most popular help desk tools in the market for WordPress. With dozens of add-on and widgets, it helps you streamline customer communications, improve agent collaboration, automate repetitive tasks, and manage support tickets… Learn more about Awesome Support.
Cayzu is a cloud-based helpdesk software solution designed to manage customer service for small and medium sized businesses. Cayzu features include ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, and instant notifications; manage multiple… Learn more about Cayzu Help Desk.
Monitor 24-7 Inc started back in 1999 with the development of help desk software for our first client. This resulted in an ITIL and Service Desk application that is being used by over 500 clients worldwide! The core team of service management and software development people has… Learn more about Monitor24-7.
Tender gives you the tools you need to deliver great customer support. Learn more about Tender Support.
eStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services. Learn more about eStreamDesk.
Founded in 2016 and based in Brooklyn, New York, Keeping is dedicated to providing customers with a tool to manage customer support from inside Gmail. We decided to develop Keeping out of frustration with existing help desks that were far too complex for most businesses. We… Learn more about Keeping.
Roby Help Desk is a refreshingly simple alternative to complex ticketing systems for those looking to streamline internal support. Submit, resolve, and automate IT issues, HR questions, and more without leaving Slack or Teams. Learn more about Roby.
Founded in 2006, **Simplisys Ltd** is a leader in Helpdesk Software as a Service. Simplisys' mantra is Simply Smart by Design. Offering leading edge secure, high availability hosted Helpdesk solutions for SME's. Uniquely Simplisys enables SME to adopt Industry Best Practice… Learn more about Simplisys.