What is Hiver?
Hiver is the world's first helpdesk built for Google Workspace. Hiver helps teams deliver fast, efficient, and empathetic customer support, right from Gmail - a tool they're familiar with and comfortable using. Teams can, therefore, assign, track, and collaborate on customer queries, seamlessly in real-time. They can also run the most advanced analytics and automations from the Gmail interface, without having to spend time learning new software or constantly switch tabs. Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Flexport, Pluralsight, Harvard University, Appsflyer, Oxford Business Group, and Upwork, among others, are powered by Hiver. Try Hiver for free at hiverhq.com.
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Hiver Reviews (3)
- ★★★★★2
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Hiver earns strong praise for centralizing email management without requiring users to switch away from their inbox.
Both five-star reviewers highlight how the tool solves a core team problem: eliminating manual forwarding and creating a single place where incoming customer emails land and get routed. One user notes it prevents emails from slipping through cracks by providing complete visibility and accountability across the team. The other emphasizes that unlike competing solutions, Hiver works within the existing email system rather than forcing staff to juggle multiple platforms. Support for multiple mailboxes and email aliases appeals to organizations managing different business areas or member correspondence.
One reviewer praises the simple task assignment and labeling workflow as productivity-boosting and user-friendly. The main limitation evident across reviews is modest: they reflect heavy reliance on email-based customer service rather than broader CRM capabilities. There's no mention of integration challenges, costs, or advanced features that might matter to larger teams. For businesses running customer service primarily through shared inboxes, the feedback is consistently positive.
★★★★★
Thursday, April 15, 2021
“No more in-house forwarding emails. We now have complete visibility…”
No more in-house forwarding emails. We now have complete visibility on staff email responses. It's almost impossible for a customer email to slip through the cracks. If your customer service department depends on someone forwarding each incoming email to the appropriate employee to handle then Hiver is the perfect solution. You can now have complete oversight and accountability for everyone on your team. It's certainly a win for your customer service department and a definite win for your customers.
★★★★★
Thursday, April 15, 2021
“If you have a team of folks who manage different…”
If you have a team of folks who manage different areas of the business but want one central place for all incoming emails/inquiries, Hiver could be a great business solution for you. Our organization had been looking for a good email management system but the others we considered all required having a different system open *along with* our current email. Hiver is our one-stop-shop for customer service. We use email aliases for the majority of our correspondence with members and being able to set up multiple mailboxes keeps us organized. Being able to easily organize incoming inquiries allows us to respond to our members more quickly and efficiently, ensuring that the correct team member is responding.
★★★★★
Monday, May 12, 2014
Legal Shield“Excellent, Grexit is user friendly and makes things so much…”
Excellent, Grexit is user friendly and makes things so much more productive. All i have to do is add a label and without any effort assign tasks. Worthwhile product.