What is Novo Solutions?
Novo Solutions provides highly flexible, web and mobile information management software. Our ShareNet Cloud Platform can be used for Maintenance Management (including Facilities Maintenance, Equipment Maintenance, CMMS and Work Order Management), Customer Support, Asset Management, Knowledge Management and Citizen Request Management. ShareNet was designed to Simplify Work by helping our customers Track, Share and Report on Information in more Productive ways.
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Novo Solutions Reviews (4)
- ★★★★★2
- ★★★★★2
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Novo Solutions earns consistent praise as a cost-effective helpdesk tool that delivers solid functionality at a competitive price point.
Users value the platform's simplicity and value, with two reviewers specifically highlighting its affordability relative to what it offers. The software handles internal helpdesk requests and client-facing support workflows well. One organization credits Novo with helping them streamline operations and create a unified support solution. The vendor also appears responsive to feature requests, rolling out upgrades based on user feedback, and customers report excellent support from the Novo team.
A few caveats emerge. One user notes some desired functionality remains unavailable, suggesting the feature set has limits compared to more robust alternatives. One long-standing customer (with nearly a decade of use) mentions specifically valuing the knowledge base product, implying that strength may vary across Novo's offerings.
Overall, Novo works well for organizations seeking a straightforward, budget-conscious helpdesk solution with attentive customer service, though it may not suit teams needing advanced or highly specialized capabilities.
★★★★★
Tuesday, September 3, 2013
“Novo is great value. Its a great tool to use…”
Novo is great value. Its a great tool to use for helpdesk requests. It has great functionality for the price.
★★★★★
Tuesday, May 1, 2012
Lucidity+Consulting+Group“Novo+is+value+for+money.+We've+been+using+it+as+an+internal+helpdesk+tool+for+our+consultants+and+also+for+our+production+support+service+line+for+our+clients+to+submit+helpdesk+requests.+There+is+some+functionality+desired+that's+not+available,+but+for+the+price+and+simplicity+of+the+tool,+it+has+been+very+satisfying.+Also,+Novo+comes+with+upgrades+and+enhancements+where+they+try+to+accomodate+functionality+requests+from+clients+which+is+definitely+appreciated.+The+customer+service+I+get+from+Brian+Lu+and+Clark+Tannner+has+been+excellent+and+are+always+happy+to+help+when+needed.”
Novo+is+value+for+money.+We've+been+using+it+as+an+internal+helpdesk+tool+for+our+consultants+and+also+for+our+production+support+service+line+for+our+clients+to+submit+helpdesk+requests.+There+is+some+functionality+desired+that's+not+available,+but+for+the+price+and+simplicity+of+the+tool,+it+has+been+very+satisfying.+Also,+Novo+comes+with+upgrades+and+enhancements+where+they+try+to+accomodate+functionality+requests+from+clients+which+is+definitely+appreciated.+The+customer+service+I+get+from+Brian+Lu+and+Clark+Tannner+has+been+excellent+and+are+always+happy+to+help+when+needed.
★★★★★
Tuesday, February 7, 2012
Johnson Controls“With the Novo Helpdesk Software we were able to help…”
With the Novo Helpdesk Software we were able to help streamline our UST Helpdesk and position ourselves to have a one stop shop helpdesk solution that benefits our customers. Thank you Novo.
★★★★★
Thursday, January 19, 2012
Engines1“Our+knoledgebase+product+has+been+great.+We+have+used+this+for+nearly+10+years+and+would+not+even+entertain+a+change.”
Our+knoledgebase+product+has+been+great.+We+have+used+this+for+nearly+10+years+and+would+not+even+entertain+a+change.