What is Wishpond Agency?
Marketing made simple. Get the world’s easiest marketing platform, with a team to do it for you. Take the Guesswork Out of Marketing With a Team of Professionals Your marketing executive will work with you to ensure your campaign is a success. Get unparalleled support 24/7 with access to designers, ads specialists, content writers, and more.
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Wishpond Agency Reviews (168)
- ★★★★★124
- ★★★★★14
- ★★★★★1
- ★★★★★2
- ★★★★★27
Review Summary
Generated using AI from real user reviews
Wishpond earns strong marks for ease of use and customer support, but is seriously undermined by aggressive billing practices and contract enforcement that frustrate many users.
Most reviewers praise the platform itself: landing page builders are polished and intuitive, email automation and contest features work well, and the software lets users accomplish sophisticated marketing tasks without technical expertise. Support staff—particularly named representatives like Pablo, Agni, and Nick—receive consistent recognition for being responsive, knowledgeable, and genuinely helpful. Several long-term users report good results with lead generation and list building.
However, a substantial minority describe billing nightmares. Multiple users report being charged months or years after cancellation attempts, struggling to obtain refunds even when the product didn't work for them, and facing rigid contract penalties. Some claim they were never properly notified about auto-renewal. A few customers hired Wishpond's agency services and experienced failed campaigns with poor communication, unmet deliverables, and refusal to cancel contracts or refund payments.
Additional technical complaints include occasional bugginess, confusing interfaces in certain sections, difficulty exporting data, and limitations like requiring YouTube links for video contests. The platform is strongest for landing pages and email automation, weaker for those needing full-service managed campaigns or highly specialized features.
★★★★★
Wednesday, January 28, 2015
“They have a very good customer service section - if…”
They have a very good customer service section - if you have any questions, they're very friendly and get back to you quickly! The design of the site is very good in my opinion, aesthetically pleasing and easy to navigate. Creating landing pages, etc. is very simple even for beginners like myself - they have a tab at the bottom that says "Show me how" where you can find step by step instructions for anything you're having trouble with. I'm very impressed with the level of helpfulness the site gives the user - it was super convenient for me when using the website. The templates were pretty good, and if you're good at coding you can customize and make your own to fit your needs. Overall, it's well-designed, user friendly, and has tons of handy features that make the user experience more pleasant. Definitely deserving of 5 stars!
★★★★★
Wednesday, January 21, 2015
“Great tool selection. Not the most user-friendly interface as it…”
Great tool selection. Not the most user-friendly interface as it takes time to really figure out whats what. Also limited template customization unless you know coding. The tech support chat was helpful to get up to speed - nice feature!
★★★★★
Thursday, January 15, 2015
“The photo contest will not allow anyone to upload a…”
The photo contest will not allow anyone to upload a photo from their cell phone, so they will have to enter your contest from a computer with a web browser ONLY. Support is lost and they ignore the problem and expect us here in South Florida to collect 50 screen captures and each phone's particular before they will look into it. How about they support and diagnose their own trouble? Go find another service!
★★★★★
Friday, January 9, 2015
“Wishpond Russian translation need a few improvements. It was also…”
Wishpond Russian translation need a few improvements. It was also hard to get to support because of the time differencer. Google ads were not useful to us because everyone uses Yandex. Nonetheless, we got great response from sweepstakes and the website pop-up. The support took time but was very helpful, thank you Alex!
★★★★★
Tuesday, December 30, 2014
“We ran our annual photo contest with wishpond and got…”
We ran our annual photo contest with wishpond and got solid results. One advice: make sure you start creating your campaign in advance as there might be some bugs slowing down the process. Overall we are happy with the results.
★★★★★
Thursday, December 18, 2014
“We've been using it for few years now. We started…”
We've been using it for few years now. We started with a Facebook store and now we use it for landing pages and email marketing. We got it while it costed $29/month, really good price, the new plans are a bit more expensive.
★★★★★
Wednesday, December 17, 2014
“We signed up for the 14 FREE Trial on 11/27/2014…”
We signed up for the 14 FREE Trial on 11/27/2014 and created a FB ad. which resulted in $4.68 of clicks. Then we created a Pinterest pin contest via the app. Within days WISHPOND began taking funds from our account. It took several days to get a response from billing and after repeated emails, we finally were refunded our money. During that time of 7 days, we shut down the contest and let Wishpond know that we did NOT want a subscription to their service due to the trickery. However, on DEC 11, they took another $340 from our account upon which we emailed both billing and called the support number. That evening, we received an email stating that they would refund only PART of the money that we intended on charging us for 1 month of service. I replied 3 times in writing, and 3 times by phone. We waited 6 days, and still NO reply to any of our communications. As result, we froze the account they have on file to prevent any more unethical action and are still waiting for a reply stating that a credit will be issued to us.
★★★★★
Wednesday, December 10, 2014
“Promises a a lot but does not deliver. Not to…”
Promises a a lot but does not deliver. Not to mention their CS blows! There alternatives use them. However their Social Media Girl Bree is pretty cute.
★★★★★
Thursday, November 6, 2014
“I got a fb contests running, so far so good…”
I got a fb contests running, so far so good over 200 participants and counting, their 24/7 support is really good. I am in Cyprus, so it's hard to get office ours support from us companies.
★★★★★
Monday, November 3, 2014
“Horrible customer service, I haven't used my account at any…”
Horrible customer service, I haven't used my account at any time, did not obtain any positive results, did receive any email informing me that my payment was due, tried to cancel my account several times and NO ONE COULD HELP ME. I would like a refund
