debra burrows
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Reviews by debra burrows
★★★★★
We signed up for the 14 FREE Trial on 11/27/2014 and created a FB ad. which resulted in $4.68 of clicks. Then we created a Pinterest pin contest via the app. Within days WISHPOND began taking funds from our account. It took several days to get a response from billing and after repeated emails, we finally were refunded our money. During that time of 7 days, we shut down the contest and let Wishpond know that we did NOT want a subscription to their service due to the trickery. However, on DEC 11, they took another $340 from our account upon which we emailed both billing and called the support number. That evening, we received an email stating that they would refund only PART of the money that we intended on charging us for 1 month of service. I replied 3 times in writing, and 3 times by phone. We waited 6 days, and still NO reply to any of our communications. As result, we froze the account they have on file to prevent any more unethical action and are still waiting for a reply stating that a credit will be issued to us.
