What is UK2?
Based in the heart of London, UK2 is Britain’s local web hosting company powered by THG Ingenuity. Since UK2 started 20 years ago, it has seen the birth and rise of the online era and now stands as one of the UK’s top choices for budding entrepreneurs and small businesses. From domain names to web hosting, emails to website builders, UK2 has everything you need to get online.
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UK2 Reviews (57)
- ★★★★★28
- ★★★★★8
- ★★★★★3
- ★★★★★3
- ★★★★★15
Review Summary
Generated using AI from real user reviews
UK2 receives sharply divided feedback, with strong support from long-term customers but serious complaints about inconsistent service delivery and support responsiveness. The split appears partly driven by customer tenure and service tier—loyal decade-plus customers report reliable uptime and helpful staff, while newer or problem-hit users describe slow ticket responses and difficulty reaching meaningful support escalation.
Praise centres on value for money, reliable uptime for established customers, and individual team members (particularly sales rep Kevin Ababio) who deliver responsive, knowledgeable help. Many long-standing clients emphasise stability and straightforward email support. However, critics highlight slow first-response times on support tickets, inadequate phone support (first-line agents repeatedly redirect to ticket queues), and apparent understaffing in the second-line team. Several users report outages lasting 24+ hours with minimal acknowledgment or action.
Recurring friction points include domain release barriers when transferring away, confusing control panel interfaces, and inconsistent support quality across staff. A minority report unprompted service suspensions and disputes over paid refunds. Newer users frequently find the setup unintuitive and feel abandoned once initial onboarding issues arise. For those requiring hands-on help or quick problem resolution, expectations often go unmet despite premium support add-ons.
The verdict depends heavily on fit: well-suited to experienced users with stable, long-running infrastructure who rarely need help; risky for newcomers or those facing active problems.
★★★★★
Friday, March 22, 2013
Lemon Slice Digital“I run a small web design studio and I have…”
I run a small web design studio and I have been using UK2 for email and web hosting since 2000. They consistently have provided the best value, best package features and the best service in web hosting in the UK. I host several websites both for my clients and myself and I have recommended them to other clients who now use UK2 for their own hosting. Their technical support services are knowledgeable and prompt.
★★★★★
Friday, March 22, 2013
Dordogne Information“The sales team at UK2 are always helpful. I have…”
The sales team at UK2 are always helpful. I have been a loyal customer for over 10 years and would not go anywhere else. Great prices and good after sales service.
★★★★★
Thursday, March 21, 2013
“I've rented various unmanaged UK2 dedicated servers over the years.…”
I've rented various unmanaged UK2 dedicated servers over the years. My income is reliant on UK2 keeping their side of things up and running. With all large businesses there are occasional problems and I've only ever had one billing and one software issue, both of which were resolved quickly and efficiently. I can't comment on the shared hosting side, but for dedicated servers I absolutely recommend UK2.
★★★★★
Wednesday, March 20, 2013
Iankennyframing.co.uk“We've hosted with UK2 for more than 13 years now,…”
We've hosted with UK2 for more than 13 years now, and have seen major changes in the company since we started. Sure, there have been troubles on the road to where they are now. What hosting company hasn't had problems? I personally have used both the 'ticket' support, and the MoreUK2 support on a number of occasions. With the 'ticket' support, yes, one or two have had tardy responses, but all have been answered to my satisfaction, and in a perfectly timeous manner (hindsight is wonderful!) The MoreUK2 support system is outstanding. We've got no plans to change (why would we?) If you want a progressive hosting company, and aren't afraid to tinker about and learn if you need to, then UK2 are great. Keep it up guys!
★★★★★
Tuesday, March 19, 2013
DFH“I've used uk2 for different purposes for ten years, first…”
I've used uk2 for different purposes for ten years, first as a dial-up beginner, later for business email that because of its nature needs to be highly reliable, and later still for web site use. Throughout, I have in particular found their emailed advice and assistance with the occasional rare problem to be rapid, clear and friendly.
★★★★★
Wednesday, January 30, 2013
Microwyse“Been with UK2 since 2001 and I have always found…”
Been with UK2 since 2001 and I have always found them good. Just my opinion.
★★★★★
Monday, January 21, 2013
“I have been with UK2 for over 3 years now…”
I have been with UK2 for over 3 years now with their Reseller Plus account. In the early days as a new customer, things were great. However after the first year, things started to go downhill. I experienced regular downtime, and '24/7 support' started turning into 5 days a week support. Regularly never receiving replies on a weekend. Don't get me wrong, the free SSL and dedi IP's are great, but not at the expense of good uptime and reliability, and quality UK based support. The support has been OK. Some support agents shine through more than others, but clearly with UK2, they're cheap and and you get what you pay for. I shall be shortly moving my business elsewhere to another company. It will cost more, but it will be a small price to pay for better uptime, quicker support, and a more professional company who actually care about retaining your business and valuing you as a customer. Something, which UK2 need to learn to do. My advice, if you can afford a little bit more than UK2, go with a more reliable company from the start. While they're cheap, you may soon start to regret going with them.
★★★★★
Tuesday, December 18, 2012
Vine Limited“UK2 is a fantastic company but it does not support…”
UK2 is a fantastic company but it does not support new comers to web hosting, and presumes you have experience in the field. Make no mistake the support will not help outside the remit they are paid for because they are not qualified & experienced in such things. If you are experienced and understand about how a hosting company works then this is the perfect place for you.
★★★★★
Tuesday, November 27, 2012
“I+used+to+be+very+impressed+with+UK2.+But+over+the+past+year+or+so+it's+been+going+steadily+downhill.+There+are+too+many+different+plans.+Most+of+the+problems+are+technical+and+relate+to+two+things;+the+use+of+cpanel+which+is+truly+awful+(though+used+by+many+ISPs)+and+their+support+which+is+expensive+(50p/min).+Today,+I+had+to+upgrade+to+get+more+bandwidth.+That+meant+moving+two+sites+that+were+already+hosted+with+them.+I+had+problems+with+something+similar+before,+so+I+called+support.+Only+to+spend+10+minutes+without+getting+anything+working+and+then+told+I+was+'out+of+time'.+Tried+&+tried+but+no+joy+so+called+again.+Then+a+passing+comment+lead+to+a+solution+and+we+came+to+the+conclusion+that+their+instructions+have+a+significant+omission.+They+didn't+even+realise+this+(and+frankly+don't+seem+to+care+in+the+least,+possibly+because+it's+50p/min?).+Awful,+try+anyone+else+first,+because+changing+ISPs+is+a+nightmare.”
I+used+to+be+very+impressed+with+UK2.+But+over+the+past+year+or+so+it's+been+going+steadily+downhill.+There+are+too+many+different+plans.+Most+of+the+problems+are+technical+and+relate+to+two+things;+the+use+of+cpanel+which+is+truly+awful+(though+used+by+many+ISPs)+and+their+support+which+is+expensive+(50p/min).+Today,+I+had+to+upgrade+to+get+more+bandwidth.+That+meant+moving+two+sites+that+were+already+hosted+with+them.+I+had+problems+with+something+similar+before,+so+I+called+support.+Only+to+spend+10+minutes+without+getting+anything+working+and+then+told+I+was+'out+of+time'.+Tried+&+tried+but+no+joy+so+called+again.+Then+a+passing+comment+lead+to+a+solution+and+we+came+to+the+conclusion+that+their+instructions+have+a+significant+omission.+They+didn't+even+realise+this+(and+frankly+don't+seem+to+care+in+the+least,+possibly+because+it's+50p/min?).+Awful,+try+anyone+else+first,+because+changing+ISPs+is+a+nightmare.
★★★★★
Thursday, November 15, 2012
“This+web+hosting+service+just+does+the+trick!+I+cannot+believe+what+a+great+service+this+is.+It+proves+worthy+of+everything+it+claims+to+do.”
This+web+hosting+service+just+does+the+trick!+I+cannot+believe+what+a+great+service+this+is.+It+proves+worthy+of+everything+it+claims+to+do.