Ian Bowns

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UK2· Nov 27, 2012
★★★★★
I+used+to+be+very+impressed+with+UK2.+But+over+the+past+year+or+so+it's+been+going+steadily+downhill.+There+are+too+many+different+plans.+Most+of+the+problems+are+technical+and+relate+to+two+things;+the+use+of+cpanel+which+is+truly+awful+(though+used+by+many+ISPs)+and+their+support+which+is+expensive+(50p/min).+Today,+I+had+to+upgrade+to+get+more+bandwidth.+That+meant+moving+two+sites+that+were+already+hosted+with+them.+I+had+problems+with+something+similar+before,+so+I+called+support.+Only+to+spend+10+minutes+without+getting+anything+working+and+then+told+I+was+'out+of+time'.+Tried+&+tried+but+no+joy+so+called+again.+Then+a+passing+comment+lead+to+a+solution+and+we+came+to+the+conclusion+that+their+instructions+have+a+significant+omission.+They+didn't+even+realise+this+(and+frankly+don't+seem+to+care+in+the+least,+possibly+because+it's+50p/min?).+Awful,+try+anyone+else+first,+because+changing+ISPs+is+a+nightmare.