What is UK2?
Based in the heart of London, UK2 is Britain’s local web hosting company powered by THG Ingenuity. Since UK2 started 20 years ago, it has seen the birth and rise of the online era and now stands as one of the UK’s top choices for budding entrepreneurs and small businesses. From domain names to web hosting, emails to website builders, UK2 has everything you need to get online.
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UK2 Reviews (57)
- ★★★★★28
- ★★★★★8
- ★★★★★3
- ★★★★★3
- ★★★★★15
Review Summary
Generated using AI from real user reviews
UK2 receives sharply divided feedback, with strong support from long-term customers but serious complaints about inconsistent service delivery and support responsiveness. The split appears partly driven by customer tenure and service tier—loyal decade-plus customers report reliable uptime and helpful staff, while newer or problem-hit users describe slow ticket responses and difficulty reaching meaningful support escalation.
Praise centres on value for money, reliable uptime for established customers, and individual team members (particularly sales rep Kevin Ababio) who deliver responsive, knowledgeable help. Many long-standing clients emphasise stability and straightforward email support. However, critics highlight slow first-response times on support tickets, inadequate phone support (first-line agents repeatedly redirect to ticket queues), and apparent understaffing in the second-line team. Several users report outages lasting 24+ hours with minimal acknowledgment or action.
Recurring friction points include domain release barriers when transferring away, confusing control panel interfaces, and inconsistent support quality across staff. A minority report unprompted service suspensions and disputes over paid refunds. Newer users frequently find the setup unintuitive and feel abandoned once initial onboarding issues arise. For those requiring hands-on help or quick problem resolution, expectations often go unmet despite premium support add-ons.
The verdict depends heavily on fit: well-suited to experienced users with stable, long-running infrastructure who rarely need help; risky for newcomers or those facing active problems.
★★★★★
Friday, October 26, 2012
BlackOut+Gaming“I'm+a+happy+UK2-customer+and+I+have+been+one+since+May,+2011.+While+some+hosts+are+lousy,+their+support+is+literally+non-existant+and+their+prices+are+high+-+UK2+is+different.+Ever+since+I+came+to+UK2+I+have+had+awesome+support,+low+prices+and++feel+that+there+are+people+backing+you+up+if+you+were+to+face+a+problem.+The+network+is+good+and+provides+good+latency+&+ping+around+in+Europe.+I+find+their+prices+to+be+near+the+best+in+the+UK+and+when+they+have+such+a+low+price,+they+do+not+leave+support+&+service+behind.+The+company+is,+literally+outstanding+both+in+support,+connectivity+and+professionalism.+”
I'm+a+happy+UK2-customer+and+I+have+been+one+since+May,+2011.+While+some+hosts+are+lousy,+their+support+is+literally+non-existant+and+their+prices+are+high+-+UK2+is+different.+Ever+since+I+came+to+UK2+I+have+had+awesome+support,+low+prices+and++feel+that+there+are+people+backing+you+up+if+you+were+to+face+a+problem.+The+network+is+good+and+provides+good+latency+&+ping+around+in+Europe.+I+find+their+prices+to+be+near+the+best+in+the+UK+and+when+they+have+such+a+low+price,+they+do+not+leave+support+&+service+behind.+The+company+is,+literally+outstanding+both+in+support,+connectivity+and+professionalism.+
★★★★★
Monday, October 22, 2012
“Only+just+been+migrated+to+UK2+but+the+service+so+far+has+been+speedy+and+effective+and+any+problems+I+had+were+fixed+in+less+than+24+hours,+preventing+a+marketing+campaign+catastrophe.+As+a+total+novice+to+web+hosting+etc,+Kevin+has+educated+me+a+little+so+that+I+understand+this+stuff+a+bit+better+now.+Would+recommend+UK2.net+to+any+company,+large+or+small.”
Only+just+been+migrated+to+UK2+but+the+service+so+far+has+been+speedy+and+effective+and+any+problems+I+had+were+fixed+in+less+than+24+hours,+preventing+a+marketing+campaign+catastrophe.+As+a+total+novice+to+web+hosting+etc,+Kevin+has+educated+me+a+little+so+that+I+understand+this+stuff+a+bit+better+now.+Would+recommend+UK2.net+to+any+company,+large+or+small.
★★★★★
Thursday, September 27, 2012
Sound-asa-Pound“I+have+just+experienced+extremely+poor+customer+service+and+I+would+be+suprised+it+came+from+UK+based+staff,+as+I+had+difficulty+in+getting+them+to+understand+a+quite+straight+forward+question+about+their+hosting+packages.+In+the+end+I+have+given+up+and+will+take+my+business+elswhere.+I+also+have+existing+services+with+them+which+will+also+be+moved+away+as+them+come+up+for+renewal.”
I+have+just+experienced+extremely+poor+customer+service+and+I+would+be+suprised+it+came+from+UK+based+staff,+as+I+had+difficulty+in+getting+them+to+understand+a+quite+straight+forward+question+about+their+hosting+packages.+In+the+end+I+have+given+up+and+will+take+my+business+elswhere.+I+also+have+existing+services+with+them+which+will+also+be+moved+away+as+them+come+up+for+renewal.
★★★★★
Monday, August 20, 2012
Server57199“I've been with UK2 or a number of years now.…”
I've been with UK2 or a number of years now. Supreme Support 100% overpriced in my considerable experience as I've always found it more hair pulling than problem solving.
Account manager Kevin Ababio is without doubt the jewel in the UK2 crown. Had it not been for the excellent customer service from Kevin I'd have probably migrated on several occasions. Top guy - quality advice always and more than helpful on every occasion.
★★★★★
Monday, June 18, 2012
“Poor+customer+service,+slow+servers,+paid+2+years+in+advance+and+they+refuse+to+give+us+a+refund.”
Poor+customer+service,+slow+servers,+paid+2+years+in+advance+and+they+refuse+to+give+us+a+refund.
★★★★★
Wednesday, June 13, 2012
GDM“Poor/slow+customer+service!+Have+had+issues+with+emails/sites+going+down+or+grinding+to+a+snail+speed+and+the+only+thing+slower+than+my+website+to+load+was+the+customer+service+reply.....”
Poor/slow+customer+service!+Have+had+issues+with+emails/sites+going+down+or+grinding+to+a+snail+speed+and+the+only+thing+slower+than+my+website+to+load+was+the+customer+service+reply.....
★★★★★
Friday, June 8, 2012
Laser+Signs“Would+never+consider+going+anywhere+else.+Over+Ten+years+service+fast+response+times+and+support.+Have+felt+fully+at+ease+with+Uk2+from+day+one.+”
Would+never+consider+going+anywhere+else.+Over+Ten+years+service+fast+response+times+and+support.+Have+felt+fully+at+ease+with+Uk2+from+day+one.+
★★★★★
Thursday, June 7, 2012
BlackOut+Gaming“UK2+is+the+best+host+I've+been+with,+good+support+times,+support+knows+what's+wrong+pretty+fast+and+they+fix+the+issue+pretty+fast+too.+I'm+a+dedicated+server+customer+and+I+also+have+a+Business+webhosting-package+from+UK2+aswell,+I've+had+extremely+good+uptime+on+both,+the+dedicated+server+has+been+running+for+81+days+without+a+restart+and+hasn't+lost+connectivity+to+the+internet+once,+the+website+is+also+very+good.+All+in+all,+a+good+company+where+you+get+what+you+pay+for.+Recommended!”
UK2+is+the+best+host+I've+been+with,+good+support+times,+support+knows+what's+wrong+pretty+fast+and+they+fix+the+issue+pretty+fast+too.+I'm+a+dedicated+server+customer+and+I+also+have+a+Business+webhosting-package+from+UK2+aswell,+I've+had+extremely+good+uptime+on+both,+the+dedicated+server+has+been+running+for+81+days+without+a+restart+and+hasn't+lost+connectivity+to+the+internet+once,+the+website+is+also+very+good.+All+in+all,+a+good+company+where+you+get+what+you+pay+for.+Recommended!
★★★★★
Friday, June 1, 2012
Laser Signs“Excellent customer help - fast response with very patient customer…”
Excellent customer help - fast response with very patient customer service. Have been a Uk2 user for over 10 years and it just keeps getting better. Well done http://www.ukhousesigns.com
★★★★★
Thursday, May 31, 2012
Ultimate+Webs“Excellent+service+all+round.+Verr+fast+response+times.+Could+not+fault+in+any+way.+Special+thanks+to+Kevin+Ababio+-+Sales+Support+Representative,+for+his+help,+support+and+efficiency.”
Excellent+service+all+round.+Verr+fast+response+times.+Could+not+fault+in+any+way.+Special+thanks+to+Kevin+Ababio+-+Sales+Support+Representative,+for+his+help,+support+and+efficiency.