What is TrackerRMS?
TrackerRMS is a web-based recruitment management solution designed for recruiting professionals across all industries. The solution allows businesses to streamline the entire recruitment workflow, right from candidate sourcing and placement to employee onboarding. The browser-based solution can be used to manage sales, CRM, recruiting and onboarding activities from any Internet browser on different systems including laptops, mobile devices and tablets. TrackerRMS allows recruiting agencies or consultants to post open job positions on multiple job boards. The solution automatically builds an applicant database from the applications received and lets recruiters shortlist applicants based on the skill-sets, work experience, job location or any other selection criteria. TrackerRMS candidate management feature helps to streamline the entire application cycle of the candidates. Recruiters can view and update the progress of candidates during their selection process. With TrackerRMS Mobile application, recruiters can access candidates' information, search candidates, contacts and placements from their mobile devices. The solution can also integrate with leading email service applications such as MS Outlook and Gmail for synchronizing contact details and communication history.
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TrackerRMS Reviews (150)
- ★★★★★105
- ★★★★★45
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
TrackerRMS wins strong praise for ease of use and customer service, making it a solid choice for staffing and recruiting teams. Users consistently highlight the intuitive interface, customizable workflows, and templates that automate multi-step processes—like sending contracts while updating candidate and job statuses simultaneously. The platform handles both ATS and CRM functions, letting some teams consolidate multiple systems and reduce costs. Migration from competing platforms is reportedly handled carefully, with dedicated staff ensuring data integrity.
Customer support emerges as a standout strength across nearly all reviews. Named representatives receive individual recognition for responsiveness, patience, and genuine investment in client success. Users also praise the product's stability, web-based accessibility, reporting flexibility, and integrated features like email tracking, SMS messaging, and built-in tools such as margin calculators.
Criticisms are sparse but consistent: a few users mention search functionality could be easier, and one notes that manually created fields sometimes don't auto-populate in workflows. Another wishes the SMS character limit were higher. A handful of reviews reference occasional glitches and anticipation for upcoming updates, though no major pain points emerge. Overall, satisfaction is overwhelmingly positive, with most reviewers recommending the system to peers in staffing and recruiting.
★★★★★
Wednesday, April 1, 2015
“Highly recommed TrackerRMS! Pros We started using TrackerRMS in February…”
Highly recommed TrackerRMS! Pros We started using TrackerRMS in February 2015 after having evaluated about 15 other options. We spent a great deal of time evaluating Applicant Tracking Systems to ensure we were selecting the right software that could meet our requirements and equally important a company who stands behind their Customers by providing premium Customer Service. TrackerRMS was undeniably the hands down winner. TrackerRMS offers an extremely intuitive, clean, and easy to use design and navigation which was of primary importance to us to ensure our team would be able to learn the system without impacting recruitment efforts. Most of the other Applications charge per feature whereas with TrackerRMS, they were included in the base price. We have been particularly impressed by the flexibility and usability of the system.We no longer need to update dozens of manual Excel spreadsheets due to Tracker's customizable reporting. Cons I honestly can't identify any weaknesses in TrackerRMS. The best part is the TrackerRMS team continually listens to our feedback and implements upgrades frequently so all clients can leverage. We really feel like we are in a relationship with TrackerRMS and that says a lot.
★★★★★
Wednesday, April 1, 2015
“Enjoy the ease of a multi-functional CRM with Tracker Pros…”
Enjoy the ease of a multi-functional CRM with Tracker Pros Being able to have one screen up for most tasks throughout the day has been really convenient. I still have social media sites up on another screen, but everything else is accessible in Tracker. I can search for candidates through a saved job, email potential candidates and clients, share notes with coworkers, and even track marketing campaigns. Cons Nothing! It is great for handling everything we need.
★★★★★
Saturday, November 1, 2014
“Exceptional Product with Excellent Customer Service Pros I like the…”
Exceptional Product with Excellent Customer Service Pros I like the ease of use and functionality. Our customer offering is unique as we offer professional services as well as staffing. My biggest challenge was finding a platform that could support both offerings and tie everything together. I looked at over six systems before choosing Tracker. Tracker offered us end to end visibility into our business without using three disparate systems.
★★★★★
Wednesday, October 1, 2014
“Great product, great support, very happy Pros It's an easy-to-use…”
Great product, great support, very happy Pros It's an easy-to-use product. They have great support both by phone and email. There's been zero down time in the two years I have used the product. They're always looking to improve. I like the email marketing, and I intend to use the Text SMS service soon too. Cons There's not much, really, because the suggestions I have made have been addressed, and the product is always improving. The only issues I've experienced have been either user error (e.g., using the system incorrectly or minor glitches that have been quickly resolved).
★★★★★
Wednesday, October 1, 2014
“Great product, great support, very happy Pros It's an easy-to-use…”
Great product, great support, very happy Pros It's an easy-to-use product. They have great support both by phone and email. There's been zero down time in the two years I have used the product. They're always looking to improve. I like the email marketing, and I intend to use the Text SMS service soon too.
★★★★★
Monday, September 1, 2014
“New York City IT Recruiting Pros The product is very…”
New York City IT Recruiting Pros The product is very straightforward and user-friendly. It's not overly complex, but has sophisticated functionality. Outside of the product and its features, the customer support has been exceptional. All inquires are addressed the same day and in most cases, within minutes.
★★★★★
Monday, September 1, 2014
“TrackerRMS - Easy to Learn & Use, Affordable, & Great…”
TrackerRMS - Easy to Learn & Use, Affordable, & Great Service Pros It's a very affordable, comprehensive solution for a small staffing company like ours. TrackerRMS provides us the tools we need to compete with larger, more established staffing companies. It took us no time at all to be up and running.
★★★★★
Monday, September 1, 2014
“My experience with Tracker has been very good. Pros -…”
My experience with Tracker has been very good. Pros - I like the ability to customize Tracker to my specific needs. I can set up profiles and reports how I like them. I can also change the order of columns in reports. That is very useful.
★★★★★
Monday, September 1, 2014
“Preliminary experiences with Tracker RMS in recruitment Pros When I…”
Preliminary experiences with Tracker RMS in recruitment Pros When I went looking for an ATS for my Recruiting business, it had to have a number of features to support my business. I was looking for the following items which Tracker provided: 1. A solid candidate management tool, including resume parsing, communications history, Outlook integration. 2. An integrated campaign tool 3. Website integration 4. An integrated timesheet/approval system 5. A web-based system, as I travel and wanted access. 6. An extensive help file with videos of how the product worked 7. A responsive ticketing system 8. A powerful template system to automate routine tasks
★★★★★
Monday, September 1, 2014
“TrackerRMS Extremely Responsive Pros The vendor was extremely responsive throughout…”
TrackerRMS Extremely Responsive Pros The vendor was extremely responsive throughout the initial engagement. Questions were quickly answered and any concerns addressed immediately. Cons The vendor was fairly new to the Canadian Market so there was some initial education that needed to take place on some of our processes.
