Thirdlane
★★★★★ 5.0 · 29 Reviews
What is Thirdlane?
Third Lane Technologies, LLC was founded in 2003 (Fairfax, California). Thirdlane revolutionizes communication solutions, tailoring dynamic offerings for MSPs and UCaaS providers to elevate businesses through cutting-edge telephony and modern communications, enhancing experiences at an affordable cost. As the globally preferred provider, diverse clients benefit from a dependable and flexible ecosystem accessible via Multi-Tenant PBX or Business Phone systems. Featuring Thirdlane Connect, seamlessly integrating chat, calling, and screen-sharing across devices, these secure platforms optimize productivity, engagement, and efficiency for organizations of any scale, from call centers to government entities. Explore a bespoke proposal to witness how a strategic alliance with Thirdlane can fortify your offerings with proven reliability and streamlined administration. Their technology empowers everyone to thrive in the realm of adaptable digital connections. The pivotal role of Reseller Partners in exclusively delivering Thirdlane's business solutions
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Thirdlane Reviews (29)
- ★★★★★29
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Thirdlane is a reliable, highly customizable VoIP platform that resonates strongly with managed service providers. All 29 reviews are five stars, reflecting consistent user satisfaction across deployment scenarios spanning years.
Users consistently praise the multi-tenant architecture, white-label capabilities, and flexibility to tailor phone systems to individual client needs. The included Thirdlane Connect softphone integrates voice, video, and messaging without extra cost. Reviewers highlight cost-effectiveness, stability powered by Asterisk, and responsive support that has earned loyalty from operators who have used the platform for five to fifteen years. Scalability, deployment options (on-premise or cloud), and the ability to implement custom call flows via scripting and API appeal to technically proficient teams.
The main trade-off is setup complexity. Multiple reviews note that Thirdlane demands time and technical expertise to configure and is not a quick, turnkey deployment. The user interface is sometimes described as utilitarian rather than polished. However, reviewers frame this as a necessary design choice—the platform prioritizes control and functionality over simplicity, and users who invest in learning it report that the payoff justifies the effort.
The product emerges as a strong fit for MSPs and technically mature organizations willing to configure deeply for operational control and cost savings. It is not suited for businesses seeking minimal setup friction or those without in-house VoIP knowledge.
★★★★★
Monday, December 4, 2023
“Deploying Thirdlane for our clients over the last five years,…”
Deploying Thirdlane for our clients over the last five years, and it works almost perfectly. The Multi Tenant platform, coupled with the user-friendly Thirdlane Connect communication app, offers great quality, robust support, and is very cost-effective, especially with its white-label feature. Highly recommend.
★★★★★
Friday, November 24, 2023
“hirdlane Business Phone System has overhauled our communication landscape with…”
hirdlane Business Phone System has overhauled our communication landscape with its robust capabilities and intuitive interface, providing a frictionless user experience. Its scalability and cost-efficiency make it an exceptional option for businesses of all sizes. We strongly endorse Thirdlane for businesses seeking dependable and efficient phone solutions that offer great value.
★★★★★
Thursday, November 2, 2023
“When our team grew and went global, we knew we…”
When our team grew and went global, we knew we needed a communication solution that could keep pace. Enter Thirdlane Business Phone System, a lifesaver for our distributed team. Its cloud-based platform meant we could set up phones for new hires in a jiffy, without breaking the bank on hardware. And with Thirdlane Connect, staff could stay connected on whatever device worked best - whether it was a desktop phone, laptop, or mobile. I recommend!
★★★★★
Friday, October 20, 2023
“Having deployed the Thirdlane Multi Tenant PBX solution numerous times…”
Having deployed the Thirdlane Multi Tenant PBX solution numerous times at various organizations, I can confidently say the reception has been overwhelmingly positive. End users find the platform intuitive to use, which makes trainings and adoption exceedingly smooth. Well done!
★★★★★
Thursday, October 12, 2023
“A step ahead When we outgrew our old phone system,…”
A step ahead When we outgrew our old phone system, we needed a scalable solution that matched our ambitious goals. After trying other providers, Thirdlane has exceeded our expectations for nearly four years. Thirdlane's value comes from future-focused features included at no extra cost. Tools like chat, video conferencing and mobile apps have turbocharged our client services. Exceptional service and regular platform improvements keep Thirdlane a step ahead. As our team expands globally, their cloud solution supports seamless collaboration regardless of office or device. We're delighted with our choice and proud to recommend Thirdlane to others seeking an adaptable partner. Pros: Reliability, ease of customization, cost-effectiveness Cons: The UI is not the simplest, but it's not a significant problem.
★★★★★
Thursday, September 22, 2016
“"We are BIG fans of Thirdlane !!!" Overall: We have…”
"We are BIG fans of Thirdlane !!!" Overall: We have been working with Thirdlane and their staff since 2008. Their product has evolved nicely over the years and allows us to put a high quality service offering in front of our customers. We are very happy with Thirdlane. Pros: A consistent and easy to deploy software platform that works great for our customers. Professional user portal that gives the end users an intuitive tool to manage their own call routing, voicemail, and sending of faxes. Easy for our support team to view end user accounts and phone registration. I love that special calling scripts can be added at any time and allow us to meet most of our customer's crazy expectations Cons: not too many cons Recommendations to other buyers: There are some great engineers that support the product for Alex and his Thirdlane Team. Get to know them. When ever we get stuck or need help with writing new scripts, they have always been there for us.
★★★★★
Wednesday, September 7, 2016
“"A solid flexible multitenant system" Overall: We use this system…”
"A solid flexible multitenant system" Overall: We use this system for 5+ years in heavy production mode for many our customers. I do not see any competitors in this price_range<->functionality niche. The system extremely flexible and allows you to implement almost any call flow via custom scripting and API. Redundant mode gives you 99.99% of reliability. Asterisk core which is used in all releases is very stable. While ago (in 2012, as I remember) we had a problem with asterisk deadlocks after reload, but this problem was fixed very quickly by their tech support. What I also like in the system - it is not dead - all the time they release new updates and are working on new software and modules. The team is open for collaboration and we had a common project with them: SalesForce integration module. Pricing on software and support are very low in compare to other commercial multitenant PBX systems. Pros: flexibility; stability; ability to write my own scripts; good support
★★★★★
Tuesday, September 6, 2016
“"Most Versatile Asterisk-based PBX on the market " Overall: I…”
"Most Versatile Asterisk-based PBX on the market " Overall: I began using this software in 2008 after searching for a good multi-tenant front-end for asterisk where small offices can share a single PBX but still be partitioned in a way that they would never be aware of each other and could never accidentally retrieve each-others calls. I quickly discovered that Thirdlane was written in such a way that developers could still get under-the-hood and do the powerful things that needed to be done, or integrate other 3rd party asterisk-based applications, without breaking its structure and design. Pros: Extremely easy to reverse engineer in order to do customization to its framework. The best asterisk-based PBX software for use in a call center. Extremely scalable. Migrate from Single-tenant to Multi-tenant, or vise-versus. Developers really interested in implementing features based on input from their resellers and customers. Cost per seat extremely reasonable and < 10 users is free.
★★★★★
Tuesday, September 6, 2016
“Overall: We have been using the Thirdlane PBX software for…”
Overall: We have been using the Thirdlane PBX software for over 8 years and have been more than satisfied with their support, reliability, and feature set. Overall an excellent product.
