Thirdlane
★★★★★ 5.0 · 29 Reviews
What is Thirdlane?
Third Lane Technologies, LLC was founded in 2003 (Fairfax, California). Thirdlane revolutionizes communication solutions, tailoring dynamic offerings for MSPs and UCaaS providers to elevate businesses through cutting-edge telephony and modern communications, enhancing experiences at an affordable cost. As the globally preferred provider, diverse clients benefit from a dependable and flexible ecosystem accessible via Multi-Tenant PBX or Business Phone systems. Featuring Thirdlane Connect, seamlessly integrating chat, calling, and screen-sharing across devices, these secure platforms optimize productivity, engagement, and efficiency for organizations of any scale, from call centers to government entities. Explore a bespoke proposal to witness how a strategic alliance with Thirdlane can fortify your offerings with proven reliability and streamlined administration. Their technology empowers everyone to thrive in the realm of adaptable digital connections. The pivotal role of Reseller Partners in exclusively delivering Thirdlane's business solutions
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Thirdlane Reviews (29)
- ★★★★★29
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Thirdlane is a reliable, highly customizable VoIP platform that resonates strongly with managed service providers. All 29 reviews are five stars, reflecting consistent user satisfaction across deployment scenarios spanning years.
Users consistently praise the multi-tenant architecture, white-label capabilities, and flexibility to tailor phone systems to individual client needs. The included Thirdlane Connect softphone integrates voice, video, and messaging without extra cost. Reviewers highlight cost-effectiveness, stability powered by Asterisk, and responsive support that has earned loyalty from operators who have used the platform for five to fifteen years. Scalability, deployment options (on-premise or cloud), and the ability to implement custom call flows via scripting and API appeal to technically proficient teams.
The main trade-off is setup complexity. Multiple reviews note that Thirdlane demands time and technical expertise to configure and is not a quick, turnkey deployment. The user interface is sometimes described as utilitarian rather than polished. However, reviewers frame this as a necessary design choice—the platform prioritizes control and functionality over simplicity, and users who invest in learning it report that the payoff justifies the effort.
The product emerges as a strong fit for MSPs and technically mature organizations willing to configure deeply for operational control and cost savings. It is not suited for businesses seeking minimal setup friction or those without in-house VoIP knowledge.
★★★★★
Tuesday, December 3, 2024
“Thirdlane Multi Tenant brings calling, messaging, and video together in…”
Thirdlane Multi Tenant brings calling, messaging, and video together in a way that’s practical for both small teams and larger organizations. Its flexibility in deployment options makes it easy to tailor to your business needs.
★★★★★
Friday, October 25, 2024
“Thirdlane Multi Tenant PBX is an excellent choice for MSPs…”
Thirdlane Multi Tenant PBX is an excellent choice for MSPs looking for a customizable, scalable platform that efficiently consolidates client communications into one manageable system.
★★★★★
Tuesday, October 15, 2024
“Using Thirdlane has transformed our service delivery as an MSP.…”
Using Thirdlane has transformed our service delivery as an MSP. The ability to white-label the platform has allowed us to present a unique and branded communication experience to our clients. The integration of tools into a single platform has reduced the clutter of managing multiple services, making our operations smoother. Although the setup phase demanded a lot of attention and planning, the payoff in client engagement and operational clarity has been substantial. It’s a practical solution for any MSP aiming to elevate their communication services while maintaining a personalized touch.
★★★★★
Monday, June 17, 2024
“Thanks to Thirdlane, our internal communication has undergone a remarkable…”
Thanks to Thirdlane, our internal communication has undergone a remarkable transformation. The user-friendly interface seamlessly combines voice, messaging, and video capabilities, propelling our team collaboration to new heights.
★★★★★
Saturday, May 25, 2024
“Thirdlane has really upped our MSP business. Sure, there's a…”
Thirdlane has really upped our MSP business. Sure, there's a bit of a learning curve with the fancy stuff, but the platform's user-friendly vibe and solid support totally outweigh any hiccups. It's made a real difference in how smoothly we run things around here.
★★★★★
Tuesday, April 2, 2024
“Got into Thirdlane's ecosystem and wow, it’s a breath of…”
Got into Thirdlane's ecosystem and wow, it’s a breath of fresh air. Integrates like a dream with our setup, making our communication lines sleek and efficient. It's more than tech; it's like finding the missing piece in our puzzle.
★★★★★
Monday, February 12, 2024
“Diving into Thirdlane's toolkit has been an eye-opener. The way…”
Diving into Thirdlane's toolkit has been an eye-opener. The way it shapes to fit our unique tech landscape is something else – it’s like it was built with our challenges in mind. Sure, getting to grips with the depth of its features takes a minute, but it’s worth the effort. Thirdlane isn’t just another tool in our belt; it’s the glue holding our communication lines together, and that’s been a game-changer for us.
★★★★★
Monday, January 29, 2024
“Been working with Thirdlane's system in our MSP operations, and…”
Been working with Thirdlane's system in our MSP operations, and I'm genuinely impressed. It handles varied client needs with ease, and the white-label option is a neat touch for our branding. The setup was pretty smooth, and it plays nice with our other tech. It's a practical, no-fuss choice for MSPs looking to broaden their service range.
★★★★★
Monday, January 15, 2024
“I've been using Thirdlane Multi Tenant PBX for our MSP…”
I've been using Thirdlane Multi Tenant PBX for our MSP services, and it's been quite effective, especially with the white label opportunity. Customization is a big plus, fitting different client needs. Reliable performance, lots of features and good overall quality are its strengths. There's a learning curve, but it's a robust, white-label-friendly solution for multi-tenant environments.
★★★★★
Wednesday, January 10, 2024
“Having used Thirdlane's solutions for some time now, I feel…”
Having used Thirdlane's solutions for some time now, I feel compelled to share my experience for those considering their services. Firstly, the versatility of their offerings is noteworthy. Whether you're looking for an on-premise solution or a cloud-based one, Thirdlane has options that cater to a variety of business needs. One of the standout features for me has been their white-label PBX solution. It's been a game-changer for our branding strategy, allowing us to offer a personalized experience to our clients without the heavy lifting of developing our own system. In terms of functionality, Thirdlane doesn't disappoint. The Unified Communications features integrate seamlessly into our daily operations, enhancing productivity and collaboration within our team. Moreover, the reliability of their platform provides peace of mind, knowing that communication with clients will always be smooth. Pricing is another area where Thirdlane shines. Their competitive rates offer significant value, especially considering the range of features and the level of support provided. Speaking of support, their customer service team deserves a special mention. Responsive and knowledgeable, they've been a vital resource in navigating the more complex aspects of the system and ensuring we make the most out of our investment. The only caveat I've encountered is the initial learning curve, particularly with some of the advanced features. However, once you get the hang of it, the benefits are clear. In conclusion, Thirdlane offers a robust, scalable, and cost-effective solution for businesses seeking a reliable and feature-rich communication system. Their commitment to customer support and continuous improvement makes them a strong contender in the VoIP and UC market.
