What is SuperSaaS?
Get a free personal assistant to manage your schedule, only better. With SuperSaaS by your side, you dont waste time in to and fro emails. Stay available to your clients 24/7, send automatic SMS/email reminders, create waiting lists, custom forms, accept online payments and credit system, sync google calendar, customize layout to match your brand, integrate in your website, design your own promotions, control access, set pricing rules and more. Available in 30+ languages.
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SuperSaaS Reviews (172)
- ★★★★★160
- ★★★★★11
- ★★★★★1
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
SuperSaaS earns nearly universal praise from users, though it requires upfront effort and has some functional limitations.
Users consistently highlight the software's flexibility and customization, which lets it adapt to diverse business models—from yoga studios to karaoke venues to university appointment systems. The affordability (free for light use, low cost to upgrade) and responsive customer support stand out as major strengths. Many report that the system saves significant time by letting clients self-serve, cutting administrative overhead and reducing phone calls and emails. The ease of use for end clients is repeatedly mentioned as a key benefit, though some note setup can be tedious for administrators.
The main criticisms cluster around three areas. Interface age is the most common complaint—users want a more modern design and clearer navigation, though most say functionality trumps aesthetics. Limited reporting features are mentioned several times; users wish they could easily export schedules, attendance lists, or payment summaries. A handful of users note missing specific features: batch upload of schedules, the ability to book multiple rooms in one transaction, calendar form data persistence, and payment options beyond PayPal.
No phone support is available (email only), which some see as a drawback, though responses are praised as quick and thorough. A few users mention occasional downtime and note that the system's power comes with a learning curve—it rewards moderately tech-savvy users more than those seeking a plug-and-play solution.
★★★★★
Friday, February 16, 2018
“Excellent It's great functionality and it's cus support- if there…”
Excellent It's great functionality and it's cus support- if there is something you want to do but can't figure out how, you can just email them and they respond very quickly.
★★★★★
Tuesday, July 11, 2017
“I use this scheduler for consultations to help meditation clients…”
I use this scheduler for consultations to help meditation clients all over the world.I can tailor the product's features to provide the best scheduler I can imagine. My clients as happy with it.When I want to change a feature, it can take quite a bit of searching to find where it is located in the list of features. The logical structure of the list is poorly thought out, and there is no alphabetic list of options.
★★★★★
Saturday, July 8, 2017
“Awesome software - fits our needs perfectly! Though not often…”
Awesome software - fits our needs perfectly! Though not often needed, support is also exceptional.We use daily across campus for a variety of scheduling issues - I researched and was not able to find anything comparable when we started with SuperSaas about four years ago. Very impressed and have not found need to look for possible competitor. The variety of scheduling options works well for our organization. It is so easy to set up and our users appreciate the convenience.Only minor tweaks - but truthfully I have not explored the depth of the software's functionality so may already be there.
★★★★★
Tuesday, April 18, 2017
“BEST feature set... WORST frontend for customersAs I reseller, the…”
BEST feature set... WORST frontend for customersAs I reseller, the main benefit was the unique white label programme, which would allow me to offer the impressive set of features to my large client base.The feature set is just second to none. I cannot think about more than 2 or 3 scheduling features (out of hundreds) possibly missing on SuperSaaS. Price is very reasonable, support is fast and, if you are a developer or reseller (as myself), they offer a very good partnership programme, including a unique white label system.All that power is useless if arranging an appointment is a slow, difficult and finally frustrating experience for the user. The oh-so-2000s interface is the typical mess made by programmers, reviewed by programmers and (only) enjoyed by programmers, when current, regular customers demand speed and SIMPLICITY above all. Couldn't SuperSaaS hire an interface designer too, for goodness sake? If you have implemented any recently developed SaaS scheduling solution (say SimpleBook.me, for example), SuperSaaS usability is just light years behind.The responsive mobile interface (the only one most customers will ever use) is even worse. Just try a regular, basic operation as adjusting the hour of your appointment on an Android device. Customers have to TYPE the hour... but only when the unusable and redundant minicalendar for the date does not obstruct the hour field... Or try figuring out the mess out of the availability calendar. Too crazy for you? Do you prefer to switch to desktop view? Well don't click on the link, as the desktop interface it's completely unusable on mobile devices, and there's no way to switch back to mobile view unless you delete the cookies. No doubt why several clients have dismissed by SuperSaas-based prototype scheduling platform.The backend interface suffers from similar problems, but at least only admins can see them.I hope SuperSaas revamps the interface in the near future. I would be their main advocate then!
★★★★★
Monday, March 27, 2017
“Best online calendar tool I could find - and I…”
Best online calendar tool I could find - and I look at a lot of themMy main criterion was the side-by-side view of multiple resource calendars, as Outlook does it (but I hate Outlook for 10 other reasons). This tool gives us everything we need including adding custom fields to the appointments, labeling the columns, very reasonable price. My only "wish list" items that haven't been granted are a drag-and-drop interface to move appointments to different times or calendars, and an "import" feature to slurp in a CSV file exported from Outlook. That would make it really easy for people to become your customers when they have a large calendar to transfer. They do have an API, which I plan to use when we make a booking system tied into our web site.It has an API, side-by-side view of multiple calendars in "Day" mode, and wonderful support. I was a little hesitant about buying an online subscription from an overseas company (I'm in the US), but the email support has been prompt, helpful, and great.Interface could be a little more 2017 with drag-and-drop and active interface.
★★★★★
Thursday, February 9, 2017
“Awesome! USED THIS FOR YEARS!I have used this for my…”
Awesome! USED THIS FOR YEARS!I have used this for my gym for years. Reliable and easy to use. The support is 2nd to none. They are always so quick to help with any questions. Highly recommend!
★★★★★
Monday, January 16, 2017
“This is how it should be - everywhere!Software as a…”
This is how it should be - everywhere!Software as a service - that is what it should be! I have been a fan of Supersaas since I found out about them and realised that, for once, someone had the right approach to software! The reliability, rapidity, and functionality of this system is superb - no outage in 5 years. Support is amazing!My users (all ages ) are amazed and compare alternatives depreciatingly - but once someone has paid the money for an inferior service it is hard to make a change, I think. Initial reluctance by those past the first flush of youth has been replaced by enthusiastic endorsement of our system - younger users find it fits in with all that they do.I was not a fan of web-based systems before meeting Supersaas - I have been proved wrong!It is so flexible and easy to make a seamless system - ours is actually two systems but noone knows!Your users will be amazed - good luck!everything - especially the concept, features and RELIABILITYI didn't think of doing it!Go fo it
★★★★★
Thursday, January 5, 2017
“Great Solution for our Yoga StudioThe SuperSaaS application really saved…”
Great Solution for our Yoga StudioThe SuperSaaS application really saved our small startup studio both money and time. Having the ability to register multiple people for classes as well as the credit system is both convenient and makes it possible for our students to register and pay for classes.
★★★★★
Wednesday, December 21, 2016
“Very Useful!!!I have been using the product for close to…”
Very Useful!!!I have been using the product for close to 10 years. I find it easy to use and if I ever have a problem the support team is quick to respond!Easy of use. Does exactly what is suppose to do. Very flexible.If you have an issue, ask the support team. They are on it!
★★★★★
Thursday, December 15, 2016
“Love this programThe exceptional features and complexity of this program…”
Love this programThe exceptional features and complexity of this program place it far above any others available. It isn't just a scheduling program. It is a whole client management system. You can create and customize forms for your unique needs. It allows you to create an entire customer experience. Our clients love it and find it simple to register, complete the forms we need, prepay and choose their appointment within minutes. In the nearly three years we have been using the software we have never had any problems at all. Especially important for us is the security this program provides.Setting up for our needs required following carefully the detailed instructions provided. Once you have it set up you don't have to change anything. However, there are plenty of tools to use when you do need to alter the schedule and they are all simple to do. Support is excellent and especially appreciated by a nontech person. The features are extensive. I especially love the way you can set up the process to allow forms to be completed before the appointment is set. This was a critical function for our needs and a definite selling point. It is also very secure.If you have never done anything like this before creating the correct schedule can be confusing until you understand what your needs are and what is described in the instructions. There is a learning curve with that.Carefully read and use the manual and you can have an outstanding scheduling program for your business.
