What is SuperSaaS?
Get a free personal assistant to manage your schedule, only better. With SuperSaaS by your side, you dont waste time in to and fro emails. Stay available to your clients 24/7, send automatic SMS/email reminders, create waiting lists, custom forms, accept online payments and credit system, sync google calendar, customize layout to match your brand, integrate in your website, design your own promotions, control access, set pricing rules and more. Available in 30+ languages.
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SuperSaaS Reviews (172)
- ★★★★★160
- ★★★★★11
- ★★★★★1
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
SuperSaaS earns nearly universal praise from users, though it requires upfront effort and has some functional limitations.
Users consistently highlight the software's flexibility and customization, which lets it adapt to diverse business models—from yoga studios to karaoke venues to university appointment systems. The affordability (free for light use, low cost to upgrade) and responsive customer support stand out as major strengths. Many report that the system saves significant time by letting clients self-serve, cutting administrative overhead and reducing phone calls and emails. The ease of use for end clients is repeatedly mentioned as a key benefit, though some note setup can be tedious for administrators.
The main criticisms cluster around three areas. Interface age is the most common complaint—users want a more modern design and clearer navigation, though most say functionality trumps aesthetics. Limited reporting features are mentioned several times; users wish they could easily export schedules, attendance lists, or payment summaries. A handful of users note missing specific features: batch upload of schedules, the ability to book multiple rooms in one transaction, calendar form data persistence, and payment options beyond PayPal.
No phone support is available (email only), which some see as a drawback, though responses are praised as quick and thorough. A few users mention occasional downtime and note that the system's power comes with a learning curve—it rewards moderately tech-savvy users more than those seeking a plug-and-play solution.
★★★★★
Tuesday, May 1, 2018
“I log in as both a SuperUser or AdministratorThe software…”
I log in as both a SuperUser or AdministratorThe software is very user friendly and I find the colour coding for the rooms very helpful when making multiple bookings.I change my staff from being a User to SuperUser. It would be great to have this option logged on as a SuperUser rather than Administrator.
★★★★★
Tuesday, April 24, 2018
“It seems to being doing well for our customers and…”
It seems to being doing well for our customers and users. Better use of our officers' time for doing vehicle inspections.Customers can make their own appointments, which frees up our officers' time by cutting down phone calls and data entry.Not being able to customize fully some of the automated email responses, and other various components of the calendars such as setting alerts based on certain data the customers enter into their appointments, and not having the ability to "link" calendars to be able to search for customers making multiple appointments across multiple calendars, or at least alerting people to when it occurs.
★★★★★
Wednesday, April 18, 2018
“easy to use and good supportgreat booking system with no…”
easy to use and good supportgreat booking system with no risk of double bookingsIt is easy to update to reflect changes to my business so I can add new pilots and new planes very quickly. I can see my bookings in day, week or month format. I can choose to see just one plane or every plane.I would like to have an option to allow my pilots to book standby planes in the event that the plane they wish to fly has been booked.
★★★★★
Thursday, April 12, 2018
“So far so good. You guys have thought of everything.…”
So far so good. You guys have thought of everything. A lot of the other appointment schedulers seemed like they had a particular end user in mind who would only need certain functions. I wasted a lot of time trying out their platforms to find that there would be one thing I need the software to do that theirs just wouldn't do. SuperSaas has a way to do everything I need. Also, your technical support was much more responsive and helpful. The setup was sort of confusing. There are a lot of links withing tabs within pages. Sometimes I couldn't remember how to get back to the page I had been on before. I think some video tutorials with someone speaking and showing you how to navigate the different parts of the configuration process would go a long way. I was even missing certain features you offer because I didn't realize they were there. Also the layout feels very Windows 2000 if you know what I mean. The visual could use an update. It just looks out of place on my modern website.
★★★★★
Tuesday, April 10, 2018
“SuperSaaS scheduling is an easy to use tool for both…”
SuperSaaS scheduling is an easy to use tool for both admins and users. Ease of self-service scheduling for two separate weekly training classes.Great value for a simple scheduling tool. It is easy to administer and easy for users to register and schedule themselves. Also, the simple and straight-forward design helps upper leadership keep scheduling projects down to earth. I have not found any limitations for what I need to do with SuperSaaS and I apologize for not having any negative experiences to relate here.
★★★★★
Tuesday, April 10, 2018
“It just works and has made a really difficult problem…”
It just works and has made a really difficult problem simple.Our company hires crane borer erectors for our local electricity utility companies. We use SuperSaas to book each unit on a first come first served basis. Companies booking our cranes can make bookings for critical jobs months in advance.Several different companies can book in our system and enter commercially sensitive information into the system knowing users from other companies can't access that information.The sophisticated form builder allowed us to capture all the information our employees need to do each job.The system has been fast and extremely reliable, and has grown as my company has grown. We started with the free service and are now on the second paid tier. I've never once regretted selecting this system or paying for it. It's worth every dollar.We are currently developing a custom iPad application to tie the booking system into our accounting system.I would like to be able to copy existing forms to other bookings and I'd like to be able to split multi day booking into single days to provide equipment required for each day.
★★★★★
Wednesday, April 4, 2018
“Supersaas is an easy to use program that has freed…”
Supersaas is an easy to use program that has freed me from scheduling my own appointments. What I like the most is the fact that when people book an appointment on my supersaas schedule, I can set it up to pop up on my personal calendar. That way I don't have to log on every morning to check supersaas if anything has changed. There really isn't anything that I don't like so far. It's very easy to use, it's easy to direct people to the site and no matter their age it's easy for them to understand. Being able to set a deposit for appointments is wonderful. I can't think of anything.
★★★★★
Tuesday, April 3, 2018
“Streamline scheduling for our large manufacturing facility!Streamlining our scheduling process…”
Streamline scheduling for our large manufacturing facility!Streamlining our scheduling process for over 3000 employees that are required to be scheduled for our annual safety classes.The ease of use and accessibility to the many hundreds of employees that need to schedule their employees for training. All my scheduler's have to do is click a link for the right schedule and make appointments for the employees in their department. Nothing. I have no negative comments regarding the software. The software is easy to use and the cost is manageable.
★★★★★
Monday, March 12, 2018
“SuperSaaS was a godsend for me, dramatically reducing my workload…”
SuperSaaS was a godsend for me, dramatically reducing my workload for recruiting study participants.I used this software to automate the process of signing up study participants for my PhD research studies. It saved me tens of hours and countless emails and phone calls (not to mention the frustration that accompanies that process) with potential participants. It's great that participants can find times that are best for them and sign up without ever contacting me. They could also change their booking or withdraw without any hassle. My study also required multiple sessions, which SuperSaas could handle. Automated booking confirmation emails and text message reminders are another great, time saving feature.The price is very fair for the time and stress it saved me. Highly recommended!Dealing effectively with multiple sessions took some work / trial-and-error / creative thinking. I think this was only because I had specific requirements for timing and order of the sessions, which the software didn't specifically cater for. It did end up working very well, but required clear instructions to ensure participants didn't sign up to sessions in the wrong order.
★★★★★
Tuesday, March 6, 2018
“Great Product, Very UsefulWhat I liked is how easy it…”
Great Product, Very UsefulWhat I liked is how easy it is to navigate through the system. Clients loved the way they could login and reserve a room and not be kicked off the system.What didn't like was how hard it was to cancel the service. Other than that we had other issues with the system.
