What is Summit (formerly Summit Hosting)?
Founded by a team tired of bad IT experiences, Summit (formerly Summit Hosting) offers award-winning colocation, cloud, and app hosting services in secure data centers worldwide. Our clients, ranging from SMBs to industry giants like ABN AMRO, SAP and Cars.com, trust us because we provide 24/7/365 support by friendly engineers. When your IT infrastructure needs attention, we're there. Visit summithq.com to see why some of the world's leading companies choose Summit.
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Summit (formerly Summit Hosting) Reviews (170)
- ★★★★★139
- ★★★★★14
- ★★★★★0
- ★★★★★1
- ★★★★★16
Review Summary
Generated using AI from real user reviews
Summit Hosting delivers fast, responsive support that dominates user feedback, though a small number of customers report severe service failures. The overwhelming majority praise quick response times—often within minutes or hours—and consistently professional, knowledgeable staff who resolve issues efficiently. Users particularly value that they reach real people rather than automated systems, and many note personal relationships with named technicians. For accounting software hosting (QuickBooks, Sage), administrators appreciate having direct access to manage environments rather than waiting for support tickets. Several customers have been loyal for years, citing reliability and reliability paired with helpful onboarding and migration assistance.
However, a handful of recent reviews describe drastically different experiences: extended outages lasting weeks with no response to calls or emails, missed promised response times (the "20 minute resolution" guarantee appears in complaints as a broken commitment), and poor communication where details get lost. One customer reported being charged without service delivery, and another struggled to reach anyone by phone. These contrasting accounts suggest either inconsistent service quality, possible account-level issues, or changes in support capacity.
For most users, support responsiveness appears exceptional relative to industry norms, and the platform itself is described as straightforward. Prospective buyers should confirm current support protocols and response time guarantees before committing, given the divergence in recent experiences.
★★★★★
Monday, August 3, 2020
“We have benefited from Summit Hosting. Their prices are fair…”
We have benefited from Summit Hosting. Their prices are fair and having remote access is convenient.
★★★★★
Thursday, July 23, 2020
“Summit Hosting's customer and technical support is through a portal…”
Summit Hosting's customer and technical support is through a portal only with no phone contact. We have been unable to resolve our technical issues and they have not responded to requests for updates. We have no choice but to close our account.
★★★★★
Tuesday, June 23, 2020
“When working , very good product, but connection fails a…”
When working , very good product, but connection fails a few times a week, and unable to get tech support , even when critical. The only way to connect is by calling sales, then they have to send internal email, and even then , can take 30 minutes more to get help
★★★★★
Wednesday, May 27, 2020
“Had some issues starting off (password would not work) but…”
Had some issues starting off (password would not work) but has been great other than that.
★★★★★
Tuesday, May 19, 2020
“Recommended! They host our Sage software and we enjoy working…”
Recommended! They host our Sage software and we enjoy working with them. Support is quick to reply if you need help.
★★★★★
Tuesday, May 19, 2020
“Great hosting! Customer service responds quickly and answered all my…”
Great hosting! Customer service responds quickly and answered all my questions thoroughly.
★★★★★
Sunday, May 17, 2020
“This company has been good to me. They are very…”
This company has been good to me. They are very reliable and always answers the questions I have.
★★★★★
Wednesday, May 13, 2020
“Cloud Hosting thru Summit Hosting allows me to share QB…”
Cloud Hosting thru Summit Hosting allows me to share QB Desktop with my clients. Support has been very responsive.
★★★★★
Wednesday, May 13, 2020
“Helpful for working remotely. Summit Hosting has been very helpful…”
Helpful for working remotely. Summit Hosting has been very helpful for us to use our accounting software while working remotely due to the COVID-19 restrictions. Customer service and tech support is very attentive. Had a minor issue at one point, but was quickly resolved. Thanks, guys!
★★★★★
Friday, May 8, 2020
“We’re very happy with Summit’s hosting for QuickBooks! We have…”
We’re very happy with Summit’s hosting for QuickBooks! We have our own dedicated server which means our company has been able to have the other applications we need integrated into the software. We can also have more users added when we need them, and we don’t have to share server resources with anyone else since this is not shared hosting in the cloud. Oh, and I was able to stop leasing and buy my QuickBooks through someone in sales which was a convenient option. We did experience downtime a few times at the beginning of the year, but haven’t had problems since they made updates at the data center.
