What is Summit (formerly Summit Hosting)?
Founded by a team tired of bad IT experiences, Summit (formerly Summit Hosting) offers award-winning colocation, cloud, and app hosting services in secure data centers worldwide. Our clients, ranging from SMBs to industry giants like ABN AMRO, SAP and Cars.com, trust us because we provide 24/7/365 support by friendly engineers. When your IT infrastructure needs attention, we're there. Visit summithq.com to see why some of the world's leading companies choose Summit.
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Summit (formerly Summit Hosting) Reviews (170)
- ★★★★★139
- ★★★★★14
- ★★★★★0
- ★★★★★1
- ★★★★★16
Review Summary
Generated using AI from real user reviews
Summit Hosting delivers fast, responsive support that dominates user feedback, though a small number of customers report severe service failures. The overwhelming majority praise quick response times—often within minutes or hours—and consistently professional, knowledgeable staff who resolve issues efficiently. Users particularly value that they reach real people rather than automated systems, and many note personal relationships with named technicians. For accounting software hosting (QuickBooks, Sage), administrators appreciate having direct access to manage environments rather than waiting for support tickets. Several customers have been loyal for years, citing reliability and reliability paired with helpful onboarding and migration assistance.
However, a handful of recent reviews describe drastically different experiences: extended outages lasting weeks with no response to calls or emails, missed promised response times (the "20 minute resolution" guarantee appears in complaints as a broken commitment), and poor communication where details get lost. One customer reported being charged without service delivery, and another struggled to reach anyone by phone. These contrasting accounts suggest either inconsistent service quality, possible account-level issues, or changes in support capacity.
For most users, support responsiveness appears exceptional relative to industry norms, and the platform itself is described as straightforward. Prospective buyers should confirm current support protocols and response time guarantees before committing, given the divergence in recent experiences.
★★★★★
Wednesday, March 4, 2020
“we just had to write a review about this company.…”
we just had to write a review about this company. I would highly recommend to anyone. They seem to use the latest technology although they have had a few issues lately they have seem to have fixed them. My server is very fast
★★★★★
Wednesday, February 26, 2020
“Summit hosting has been fantastic. Hosting with them has been…”
Summit hosting has been fantastic. Hosting with them has been a breeze and allows me to focus on acquiring and maintain my clients instead of any platform errors I dealt with while using my last provider
★★★★★
Wednesday, February 26, 2020
“Rarely have had an unpleasant experience with Summit. Their support…”
Rarely have had an unpleasant experience with Summit. Their support is second to none in my experience with hosting companies. Service has been fast and reliable and my data has been secure in the 2 years we've been with them
★★★★★
Wednesday, February 26, 2020
★★★★★
Wednesday, February 26, 2020
“We have been hosting with Summit for many years. We…”
We have been hosting with Summit for many years. We run our entire business on there platform. We love the support and dedicated servers. We had another hosting company that used a shared sever with others it was really bad.
★★★★★
Monday, February 10, 2020
“Summit is down again today. This after three days of…”
Summit is down again today. This after three days of outage in January. They host a accounting and overall operations software for churches. I know, we are not losing business, but I'm an unpaid treasurer and I need reliable access to my program to do my job, and my time is limited. This is just plain gross incompetence. Stay away!
★★★★★
Tuesday, February 4, 2020
“In the last 6 months, the Summit servers have been…”
In the last 6 months, the Summit servers have been down 3 times. In January, they were down for 2 days, and we were not able to perform any accounting functions. When you call, there are no human beings. Only voice mail. They did not respond to our being without our Sage accounting system for 2 days. Their behavior is outrageous.
★★★★★
Thursday, January 30, 2020
“I switched our company after being down for days earlier…”
I switched our company after being down for days earlier in January. I could not take any more chances with Summit. Looks like it is a good thing that I did. From the reviews, it looks like there have more interruptions of service. Completely unaccepable! Do not use them.
★★★★★
Sunday, January 26, 2020
“same story here, we were out of business for 3…”
same story here, we were out of business for 3 days and nobody gives a S _ _ _ at Summit. They won't even call back to confirm cancellation of account. Thankfully, I was able to dowload a copy of our backup myself before switching to another company. since Wednesday, it's been a dream running on their competitor.
★★★★★
Thursday, January 23, 2020
“OK, I give up. Initially I didn't want any more…”
OK, I give up. Initially I didn't want any more one star reviews because I thought Summit might stay alive while we transfer our business to reliable service providers (first one out wins) Summit is lying about their crash that started Saturday, Jan 18. Their message to customers (finally sent today) reveals that they have suffered a ransomware attack. In their email they state "At this time, it is very important to note that backups are secure and data was not compromised." I have demanded access to backup data in order for us to transfer to another host. After receiving the email message claiming that our data was secure, they told me on the phone that they cannot guarantee the safety of our backup data and, even if they could, they don't have the resources to connect us with our data. They are over their heads and cannot be trusted. Our company has not shipped since last Friday (3 business days), I have a new server ready to accept our Sage data files but Summit refuses access to their backup data. Think about it. We trusted Summit with our business software including reliable backup. Not only have they failed to maintain our daily operations, but their backup process also failed. Our company's future is in jeopardy due to their gross negligence and incompetence. Funny to see that the "owner" religiously replies to all Google posts. Here's my challenge to the "owner" - waiting to hear from you........... Please, no BS about how hard everyone is working to restore our servers. I only want to know how I can access our data - no need to pretend we might have a future together. If you are having the same terrible experience with Summit, please comment on this post. Tomorrow we will be taking legal action against Summit if they fail to provide access to our backup data. We will be happy to include additional plaintiffs against the company
