What is Smith.ai?
Founded by a team from Google, Apple, and Intuit, Smith.ai is known for superior live chat and virtual receptionist services. Our North America-based, friendly, and professional agents handle calls, chats, texts, and Facebook messages, book appointments, pre-qualify leads, complete new customer intake forms, answer common questions, accept payments, make outbound calls to web-form fills, and much more. You get the experience of an in-house receptionist, at a fraction of the cost. Our clients say hiring Smith.ai has been their "best business decision" and live chat clients report "30% more leads" thanks to our help with 24/7 lead engagement. Since 2015, we've answered millions of chats and calls for law firms, home service contractors, IT consultants, marketing agencies, SaaS companies, financial advisors, real estate agents, and many more business types in small- to medium-sized operations. For many clients, we serve as their sole receptionist solution, handling all calls and chats; for others, we simply handle overflow or after-hours communications. Our goal is to make your business more efficient, profitable, and productive. We save you time and money, keep your existing clients happy, and help you grow your business with qualified leads. Our offerings include: - 24/7 handling of phone calls, web chats, Facebook messages, and SMS - Bilingual services (English & Spanish) - Options to handle all calls, after-hours, or overflow (i.e., we ring you first) - Free spam and sales call blocking - Lead qualification and intake form completion - Appointment scheduling - Payment collection - Text and email follow-up after calls - Conflict checks (for law firms) - Google Analytics & Tag Manager integration - Client dashboard with activity details - Call Intelligence and analytics - Outbound calls and outreach campaigns - Partner portal: Marketing agencies can access clients' conversation data for improved campaign performance (optional) Every plan includes one free CRM or Zapier integration (like Salesforce, HubSpot, Clio, and many more). We offer a 14-day money-back guarantee to try us risk-free. Plans are month-to-month and there's no set-up or cancellation fee. If you need help forwarding your calls, installing our chat software, or prefer that we work with your marketing agency or IT solution provider, we are happy to do so, at no extra cost to you. Whether you're in a small business or large enterprise, we work with every type of business in all industries. Let us explore with you how we can align with your growth goals and budget by scheduling a free 30-minute consultation at https://calendly.com/smith-ai-intro/general.
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Smith.ai Reviews (26)
- ★★★★★26
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Smith.ai earns nearly universal praise for live chat and receptionist services that capture leads and free up owner time. All 26 reviews are five-star ratings with only minor complaints.
Users consistently credit Smith.ai with converting more leads, especially through after-hours chat that captures inquiries when staff isn't available. The receptionists themselves are singled out as professional, responsive, and genuinely integrated into business operations rather than just taking messages. Multiple users note they switched from competitors and saw immediate improvement—one reported zero bookings in three months with a previous service versus actual appointments booked with Smith.ai. Setup is straightforward and customer support responds within 24 hours or less.
The only recurring friction point is the chat widget's mobile footprint; a few users mention it blocks website content. One reviewer also noted receptionists occasionally miss specific instructions, and another flagged that the free chatbot tier is less effective than staffed options. These concerns are isolated and rarely frame the overall experience negatively.
Pricing is repeatedly called affordable or reasonable relative to value. Law firms, solo practitioners, and service businesses report measurable ROI within weeks, primarily through lead capture and faster prospect response times.
★★★★★
Wednesday, January 15, 2020
“The chatbot makes it easy for clients to get information…”
The chatbot makes it easy for clients to get information without calling. It makes it faster for them and makes it less costly for us. Pros The chatbot is easy to configure and works well. I use it on my websites for new clients to get information about what we do. It also allows existing clients to reach out if they need to schedule an appointment. The ability to also have the chatbot staffed is very nice so that prospective clients can receive the excellent customer service from Smith.AI that they would get if they called in via phone. Cons I cannot think of any cons. With any product you have to weigh the pros and cons of cost(if you want a staffed option) and implementation. Given the importance of potential new clients and existing clients needed to get information quick I think this is a no brainer.
★★★★★
Monday, January 13, 2020
“Overall: We are minimizing time on the phone with tedious…”
Overall: We are minimizing time on the phone with tedious conversations trying to extract pertinent information and instead we are able to simply get that info, and then talk with the customer with their questions already answered, ready to serve them without long conversations and wasted time. Pros: I like how I can customize the conversation with the customer, gather their info and then have a transcript sent to my email and understand what the customer needs and is looking for without me having to do any of that work upfront. Cons: There's nothing I don't like, we are using a free version of this software for right now and its doing the job we want it to.
★★★★★
Monday, January 13, 2020
“"Great Service That is Helping Us Connect with More Prospects"…”
"Great Service That is Helping Us Connect with More Prospects" Describe the project or task the provider helped with: Smith.ai has provided chat for our website. We are now capturing leads directly from our website that before had to call into our office or we missed altogether. Review collected by and hosted on G2.com. What do you like best? The after-hours chat that allows us to catch leads when we're not in the office. Review collected by and hosted on G2.com. What do you dislike? So far, so good. There is really nothing that we have found a problem. Review collected by and hosted on G2.com. What problems are you solving with the provider? What benefits have you realized? Smith.ai chat allows us to capture leads from our website that previously we would have missed.
★★★★★
Monday, January 13, 2020
“"The best we've used" Describe the project or task the…”
"The best we've used" Describe the project or task the provider helped with: Phone answering, scheduling, etc. Review collected by and hosted on G2.com. What do you like best? Quick response time and willingness to adjust to our needs. Review collected by and hosted on G2.com. What do you dislike? Nothing comes to mind. The company is very responsive. Review collected by and hosted on G2.com. What problems are you solving with the provider? What benefits have you realized? Missed calls were previously always an issue. Now we know that nothing is getting missed.
★★★★★
Monday, January 13, 2020
“Pros Smith.ai allows us to capture leads from our website…”
Pros Smith.ai allows us to capture leads from our website that we had been missing previously because it took us too long to respond to them. Cons We have not identified any cons to using Smith.ai.
★★★★★
Sunday, December 8, 2019
“Smith does a great job. The support is very efficient,…”
Smith does a great job. The support is very efficient, and the set up is easy. They offer a free chat bot and it works well on your website to answer FAQ. Highly recommend.
