What is Smith.ai?
Founded by a team from Google, Apple, and Intuit, Smith.ai is known for superior live chat and virtual receptionist services. Our North America-based, friendly, and professional agents handle calls, chats, texts, and Facebook messages, book appointments, pre-qualify leads, complete new customer intake forms, answer common questions, accept payments, make outbound calls to web-form fills, and much more. You get the experience of an in-house receptionist, at a fraction of the cost. Our clients say hiring Smith.ai has been their "best business decision" and live chat clients report "30% more leads" thanks to our help with 24/7 lead engagement. Since 2015, we've answered millions of chats and calls for law firms, home service contractors, IT consultants, marketing agencies, SaaS companies, financial advisors, real estate agents, and many more business types in small- to medium-sized operations. For many clients, we serve as their sole receptionist solution, handling all calls and chats; for others, we simply handle overflow or after-hours communications. Our goal is to make your business more efficient, profitable, and productive. We save you time and money, keep your existing clients happy, and help you grow your business with qualified leads. Our offerings include: - 24/7 handling of phone calls, web chats, Facebook messages, and SMS - Bilingual services (English & Spanish) - Options to handle all calls, after-hours, or overflow (i.e., we ring you first) - Free spam and sales call blocking - Lead qualification and intake form completion - Appointment scheduling - Payment collection - Text and email follow-up after calls - Conflict checks (for law firms) - Google Analytics & Tag Manager integration - Client dashboard with activity details - Call Intelligence and analytics - Outbound calls and outreach campaigns - Partner portal: Marketing agencies can access clients' conversation data for improved campaign performance (optional) Every plan includes one free CRM or Zapier integration (like Salesforce, HubSpot, Clio, and many more). We offer a 14-day money-back guarantee to try us risk-free. Plans are month-to-month and there's no set-up or cancellation fee. If you need help forwarding your calls, installing our chat software, or prefer that we work with your marketing agency or IT solution provider, we are happy to do so, at no extra cost to you. Whether you're in a small business or large enterprise, we work with every type of business in all industries. Let us explore with you how we can align with your growth goals and budget by scheduling a free 30-minute consultation at https://calendly.com/smith-ai-intro/general.
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Smith.ai Reviews (26)
- ★★★★★26
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Smith.ai earns nearly universal praise for live chat and receptionist services that capture leads and free up owner time. All 26 reviews are five-star ratings with only minor complaints.
Users consistently credit Smith.ai with converting more leads, especially through after-hours chat that captures inquiries when staff isn't available. The receptionists themselves are singled out as professional, responsive, and genuinely integrated into business operations rather than just taking messages. Multiple users note they switched from competitors and saw immediate improvement—one reported zero bookings in three months with a previous service versus actual appointments booked with Smith.ai. Setup is straightforward and customer support responds within 24 hours or less.
The only recurring friction point is the chat widget's mobile footprint; a few users mention it blocks website content. One reviewer also noted receptionists occasionally miss specific instructions, and another flagged that the free chatbot tier is less effective than staffed options. These concerns are isolated and rarely frame the overall experience negatively.
Pricing is repeatedly called affordable or reasonable relative to value. Law firms, solo practitioners, and service businesses report measurable ROI within weeks, primarily through lead capture and faster prospect response times.
★★★★★
Tuesday, July 20, 2021
“Describe the project or task the provider helped with: Smith…”
Describe the project or task the provider helped with: Smith ai incorporated live chat into our online lead generation website. Review collected by and hosted on G2.com. What do you like best? 1. It's functional 2. The live chat receptionists are beyond excellent and don't make mistakes. Review collected by and hosted on G2.com. What do you dislike? The chat widget is mobile friendly, but doesn't lend itself to starting open or opening since it takes up a lot of smart phone real estate. Very minor and Super far from being a deal killer. Review collected by and hosted on G2.com. Recommendations to others considering the provider: Do it! Very inexpensive given what it buys you. Review collected by and hosted on G2.com. What problems are you solving with the provider? What benefits have you realized? Added live chat to website. Benefit is some leads really prefer live chat to phone or contact forms.
★★★★★
Saturday, July 3, 2021
“I switched over to Smith.ai in February after a very…”
I switched over to Smith.ai in February after a very bad experience with another big name competitior. The difference in service is night and day. Any concern I have had has been promptly addressed and they have taken it seriously, even if it wasn't as big a deal to me. My prior service would gaslight me and pay me lipservice. Smith.ai has actually booked appointments for me, when the others didn't book a single appointment in three months. I'm a solo firm so having a reception service that is bilingual, friendly, courteous, and proactive has made a big difference in my client-happiness rating.
★★★★★
Monday, June 21, 2021
“Pros: I've used smith.ai receptionist services, and the Live Chat…”
Pros: I've used smith.ai receptionist services, and the Live Chat was a no brainer for me. The live chat receptionists interact in real time with website visitors in the same way he or she would interact on a live phone call. I've received great leads from the service. I think it's important to meet leads where they are, and they now expect live chat. Cons: I honestly can't think of a negative. Smith.ai Live Chat has been great for my firm.
★★★★★
Monday, June 21, 2021
“I switched to Smith.ai after having a bad experience with…”
I switched to Smith.ai after having a bad experience with the Lex Reception/AnswerConnect company. Smith has been professional, courteous, responsive, proactive, and collaborative. They never fail to address questions or concerns and usually do so within 24 hours. I've been very pleased with the service so far.
★★★★★
Thursday, April 1, 2021
“Overall: I started with Smith 3 years ago after hearing…”
Overall: I started with Smith 3 years ago after hearing the developer speaking on a podcast. I really needed to stop answering my own phones and I needed to gain some distance between myself and my clients when I was starting my business. Smith was a great option. I sighed up with them and never looked back. They even make outgoing calls and can help me with other tasks besides handing incoming communications. Pros: I really like that I am able to put my website to the best possible use. I have a business where people will Google search and then pick the first business that communicates with them. It is vital to communicate with incoming contacts. Smith is great. They have awesome customer service and always make clients feel welcomed and valued. Cons: The free version does not work well. The receptionist answered chat is the service that really works.
★★★★★
Thursday, April 1, 2021
“Overall: I started with Smith 3 years ago after hearing…”
Overall: I started with Smith 3 years ago after hearing the developer speaking on a podcast. I really needed to stop answering my own phones and I needed to gain some distance between myself and my clients when I was starting my business. Smith was a great option. I sighed up with them and never looked back. They even make outgoing calls and can help me with other tasks besides handing incoming communications. Pros: I really like that I am able to put my website to the best possible use. I have a business where people will Google search and then pick the first business that communicates with them. It is vital to communicate with incoming contacts. Smith is great. They have awesome customer service and always make clients feel welcomed and valued. Cons: The free version does not work well. The receptionist answered chat is the service that really works.
★★★★★
Monday, March 8, 2021
“"Helped Streamline Our Firm" Describe the project or task the…”
"Helped Streamline Our Firm" Describe the project or task the provider helped with: Smith.ai has been fantastic with assisting with new and current clients. Our firm has been able to streamline many of our practices and grow due to Smith.ai's assistance with lead management. Review collected by and hosted on G2.com. What do you like best? The best part of Smith.ai is the fact that our clients can reach someone 24/7 via chat or phone. This has increased our clients' satisfaction with our firm and services. Review collected by and hosted on G2.com. What do you dislike? Sometimes the receptionists do not follow the instructions provided by the firm causing some communication issues. Review collected by and hosted on G2.com. What problems are you solving with the provider? What benefits have you realized? Our front office staff has more time to complete other tasks without having to worry about the phone calls, voicemails, or chats being missed. This makes our firm more productive.
★★★★★
Wednesday, February 17, 2021
“The team has been helpful, responsive, and has helped with…”
The team has been helpful, responsive, and has helped with everything along the way. Pros Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. We had been dealing with a large volume of chat traffic to our website during off-hours (late nights & weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads. Cons It took some time to set up the Q&A portion initially, but it was well worth it.
★★★★★
Wednesday, January 27, 2021
“The entire Smith.ai team is top of the line and…”
The entire Smith.ai team is top of the line and the service that they provide is exactly what law firms need. From live chat, phone, intake, and much more! They are always pushing to provide more and more - a true definition of pushing the envelop when it comes to client intake and process. Smith.ai has provided several years of great service for our agency, but also for our clients. I confidently refer clients to the Smith.ai team and they never disappoint me. Highly recommended!
★★★★★
Tuesday, January 12, 2021
“Return on Investment I was not certain this service would…”
Return on Investment I was not certain this service would provide any return on investment, particularly with the chat service. It was my mistake. Within the first week I noticed an uptick in leads from the chat service. Regarding the telephone service. No problems. The service helps to provide a professional decorum.
