What is Smartsheet?
Smartsheet is the enterprise platform for dynamic work. A leading cloud-based platform for work management, Smartsheet empowers organizations and teams to dynamically plan, execute, and report on work at scale, resulting in more efficient processes, innovative solutions, and better business outcomes. Today over 90% of Fortune 100 companies and over 75% of Fortune 500 companies rely on the secure, scalable Smartsheet platform to connect the entire enterprise. The single Smartsheet platform gives people a solution flexible enough to adapt to the changing needs of dynamic work across a broad array of departments and use cases.
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Smartsheet Reviews (34)
- ★★★★★18
- ★★★★★15
- ★★★★★1
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Smartsheet earns strong marks as a scalable work management platform, though support quality and pricing remain points of friction for some users.
Users consistently praise the platform's core reporting and automation features. Dashboards stand out for replacing tedious manual exports with live, filterable views that let stakeholders pull their own snapshots. Cell linking and cross-sheet reporting eliminate copy-pasting and stale data, while automation rules handle multi-step workflows without manual intervention. Conditional formatting makes status tracking visual and immediate. The platform's spreadsheet-familiar interface means most teams onboard quickly without heavy training, and it scales from small teams to enterprise deployments spanning dozens or hundreds of active projects without becoming unwieldy. Integrations with Slack, Google Workspace, and Salesforce work smoothly for teams already embedded in those ecosystems.
Complaints cluster around a few areas. Support responsiveness varies, with several users reporting slower or inconsistent help when configurations hit snags. Pricing jumps sharply as teams grow and add licensed users, leaving some—particularly solo operators and small agencies—feeling they're paying for enterprise features they don't use. One user hit API rate limits when stacking integrations. Mobile app performance and chart customization options within dashboards also drew criticism, with some users finding visual output insufficient for board-level presentations.
Overall, the platform works well for teams managing complex, multi-client, or cross-departmental projects at scale. Teams valuing visibility, automation, and integration tend to stick with it despite the cost.
★★★★★
Wednesday, June 20, 2012
Cypress+Grove+Chevre“Cypress+Grove+Chevre+has+been+using+Smartsheet+company-wide+to+manage+everything+from+equipment+maintenance+to+sales+events+and+marketing+programs.+Our+integration+of+Smartsheet+with+a+variety+of+Google+Apps+has+helped+make+information+sharing+between+departments+instantaneous,+affordable,+and+dare+I+say+simple.+I'm+not+surprised+to+see+other+reviews+from+Cypress+Grove+employees+posted.+It's+really+helped+streamline+work+for+all+of+us,+throughout+the+company.+Smartsheet+gets+a+big+"thumbs+up"+from+us!”
Cypress+Grove+Chevre+has+been+using+Smartsheet+company-wide+to+manage+everything+from+equipment+maintenance+to+sales+events+and+marketing+programs.+Our+integration+of+Smartsheet+with+a+variety+of+Google+Apps+has+helped+make+information+sharing+between+departments+instantaneous,+affordable,+and+dare+I+say+simple.+I'm+not+surprised+to+see+other+reviews+from+Cypress+Grove+employees+posted.+It's+really+helped+streamline+work+for+all+of+us,+throughout+the+company.+Smartsheet+gets+a+big+"thumbs+up"+from+us!
★★★★★
Wednesday, June 13, 2012
Visceral,+LLC“We've+been+using+SmartSheet+for+nearly+a+year+for+all+of+our+project+management+and+coordination+needs.+There+seems+to+be+no+end+to+the+usefulness+of+this+tool.+It's+easy+to+implement+and+share,+clients+pick+it+up+quickly,+and+it's+incredibly+powerful+for+organizing+virtual+project+teams+who+are+located+in+disparate+geographic+locations.+ The+only+reason+I+didn't+give+the+product+5+stars+on+value+is+due+to+the+pricing+models.+However,+I+see+that+they've+recently+changed+their+approach+to+this+and+hope+we're+able+to+explore+that+option+soon.+It+is+incredible+value+for+the+money,+but+I'm+pleased+to+see+they+are+adding+flexibility+to+their+pricing+for+boutique+agencies+like+us.+ There+have+only+been+a+handful+of+occasions+where+I've+needed+to+contact+the+help+desk+with+an+issue.+It's+quite+intuitive+and+the+help+files+are+easy+to+navigate.+When+I+have+contacted+help,+they've+always+been+responsive,+polite,+patient+and....helpful.+It's+been+months+since+we've+had+to+contact+help,+though.+The+tool+hums+along+pretty+smoothly+once+you+have+it+up+and+running.+ We+just+started+experimenting+with+sheet-to-sheet+linking,+which+is+kind+of+game-changer+for+us.+I+like+how+they're+always+adding+updated+features+like+this,+and+looking+to+integrate+with+the+tools+that+are+in+use+in+the+market.+Why+reinvent+the+wheel+when+you+can+support+your+customers'+existing+behavior.+Smart+move,+SmartSheet.+”
We've+been+using+SmartSheet+for+nearly+a+year+for+all+of+our+project+management+and+coordination+needs.+There+seems+to+be+no+end+to+the+usefulness+of+this+tool.+It's+easy+to+implement+and+share,+clients+pick+it+up+quickly,+and+it's+incredibly+powerful+for+organizing+virtual+project+teams+who+are+located+in+disparate+geographic+locations.+
The+only+reason+I+didn't+give+the+product+5+stars+on+value+is+due+to+the+pricing+models.+However,+I+see+that+they've+recently+changed+their+approach+to+this+and+hope+we're+able+to+explore+that+option+soon.+It+is+incredible+value+for+the+money,+but+I'm+pleased+to+see+they+are+adding+flexibility+to+their+pricing+for+boutique+agencies+like+us.+
There+have+only+been+a+handful+of+occasions+where+I've+needed+to+contact+the+help+desk+with+an+issue.+It's+quite+intuitive+and+the+help+files+are+easy+to+navigate.+When+I+have+contacted+help,+they've+always+been+responsive,+polite,+patient+and....helpful.+It's+been+months+since+we've+had+to+contact+help,+though.+The+tool+hums+along+pretty+smoothly+once+you+have+it+up+and+running.+
We+just+started+experimenting+with+sheet-to-sheet+linking,+which+is+kind+of+game-changer+for+us.+I+like+how+they're+always+adding+updated+features+like+this,+and+looking+to+integrate+with+the+tools+that+are+in+use+in+the+market.+Why+reinvent+the+wheel+when+you+can+support+your+customers'+existing+behavior.+Smart+move,+SmartSheet.+
★★★★★
Friday, June 8, 2012
La+Mesa+Geophysical+Services,+Inc.“We+have+several+processes+that+are+now+easily+collaborative+with+Smartsheet.+Sharing+marketing+and+sales+contacts,+interactions+and+directives+is+easy+with+a+common+tool.+The+ability+to+share+documents,+keep+notes+and+prioritize+is+inherent+in+the+design,+and+controls+and+advances+those+objectives.++Any+company,+manager+or+executive+will+quickly+find+its+utility+in+a+wide+range+of+applications+and+uses.”
We+have+several+processes+that+are+now+easily+collaborative+with+Smartsheet.+Sharing+marketing+and+sales+contacts,+interactions+and+directives+is+easy+with+a+common+tool.+The+ability+to+share+documents,+keep+notes+and+prioritize+is+inherent+in+the+design,+and+controls+and+advances+those+objectives.++Any+company,+manager+or+executive+will+quickly+find+its+utility+in+a+wide+range+of+applications+and+uses.
★★★★★
Friday, June 8, 2012
Cypress Grove Chevre“We initially used Smartsheet to manage a multi-year project, but…”
We initially used Smartsheet to manage a multi-year project, but immediately found Smartsheet useful for a number of other things. Our company uses Smartsheet to track preventative maintenance, employee requests, food safety issues, and accepting submissions from online contests. Now, when a request for a new software function comes in, I try throwing the concept at Smartsheet first before designing custom code. Most of the time, Smartsheet is all we need to manage a process or project. The integration with Google Docs makes Smartsheet especially useful as anything that Smartsheet can't handle can be linked by a single Smartsheet row to a Google Spreadsheet.
