What is Smartsheet?
Smartsheet is the enterprise platform for dynamic work. A leading cloud-based platform for work management, Smartsheet empowers organizations and teams to dynamically plan, execute, and report on work at scale, resulting in more efficient processes, innovative solutions, and better business outcomes. Today over 90% of Fortune 100 companies and over 75% of Fortune 500 companies rely on the secure, scalable Smartsheet platform to connect the entire enterprise. The single Smartsheet platform gives people a solution flexible enough to adapt to the changing needs of dynamic work across a broad array of departments and use cases.
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Smartsheet Reviews (34)
- ★★★★★18
- ★★★★★15
- ★★★★★1
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Smartsheet earns strong marks as a scalable work management platform, though support quality and pricing remain points of friction for some users.
Users consistently praise the platform's core reporting and automation features. Dashboards stand out for replacing tedious manual exports with live, filterable views that let stakeholders pull their own snapshots. Cell linking and cross-sheet reporting eliminate copy-pasting and stale data, while automation rules handle multi-step workflows without manual intervention. Conditional formatting makes status tracking visual and immediate. The platform's spreadsheet-familiar interface means most teams onboard quickly without heavy training, and it scales from small teams to enterprise deployments spanning dozens or hundreds of active projects without becoming unwieldy. Integrations with Slack, Google Workspace, and Salesforce work smoothly for teams already embedded in those ecosystems.
Complaints cluster around a few areas. Support responsiveness varies, with several users reporting slower or inconsistent help when configurations hit snags. Pricing jumps sharply as teams grow and add licensed users, leaving some—particularly solo operators and small agencies—feeling they're paying for enterprise features they don't use. One user hit API rate limits when stacking integrations. Mobile app performance and chart customization options within dashboards also drew criticism, with some users finding visual output insufficient for board-level presentations.
Overall, the platform works well for teams managing complex, multi-client, or cross-departmental projects at scale. Teams valuing visibility, automation, and integration tend to stick with it despite the cost.
★★★★★
Monday, March 11, 2013
“This software is a great tool for online collaboration and…”
This software is a great tool for online collaboration and meetings. In today's world it's becoming far more common for team members to not be located at the same physical location and Smartsheet allows you to interact as if you were in the same location.
★★★★★
Monday, March 4, 2013
Jeff Inc.“Smartsheet is a collaborative tool that allows people to work…”
Smartsheet is a collaborative tool that allows people to work together while not being near each other at all and helps you create a beautiful online presence.
★★★★★
Tuesday, February 12, 2013
“This software is really great. It's really easy to use,…”
This software is really great. It's really easy to use, and it is one of the best organizational suites that I've tried. It also has great stability.
★★★★★
Tuesday, February 12, 2013
“This is honestly one of the nicer organizational and collaborative…”
This is honestly one of the nicer organizational and collaborative tool suites that I have tried recently. A very intuitive interface combined with constant stability and performance results in a very well rounded product.
★★★★★
Thursday, February 7, 2013
TAMU“This software is great and one of my best purchases.…”
This software is great and one of my best purchases. It is easy to use, easy to share, and runs smoothly.
★★★★★
Wednesday, January 9, 2013
Epison“Absolutely love this software, it has already become indispensable to…”
Absolutely love this software, it has already become indispensable to me! After trying and using several task and GTD tools over a few years I have finally found the one that has all the key features. I manage a team of software developers and Smartsheet is what I use to keep everyone updated on our projects schedule.
★★★★★
Thursday, December 27, 2012
Sandler Cole Research“Excellent hosting abilities and loved the easy set up. We…”
Excellent hosting abilities and loved the easy set up. We had several projects going at once and Smartsheet helped us get organized. Their lack of availability to help when we needed to make some adjustments was the only draw back. Otherwise Smartsheet did a good job.
★★★★★
Monday, November 26, 2012
“Good organizational tools for larger businesses and organizations. The company…”
Good organizational tools for larger businesses and organizations. The company definitely offers valuable products and I highly recommend them. They can really help you be more efficient and stay on top of your work.
★★★★★
Friday, August 24, 2012
iMADdu“I+was+a+fan+of+Smartsheet+before+coming+to+Norway+on+a+Fulbright+but+now,+it+has+shown+me+even+more+ROI.+I+am+able+to+manage+the+operations+of+iMADdu+from+any+location+and+have+been+able+to+on-board+new+volunteers+and+keep+up+with+tasks+with+students+in+the+program+in+the+United+States.+Smartsheet+has+kept+me+organized,+motivated,+and+connected+with+the+team+as+we+transition+our+operations.”
I+was+a+fan+of+Smartsheet+before+coming+to+Norway+on+a+Fulbright+but+now,+it+has+shown+me+even+more+ROI.+I+am+able+to+manage+the+operations+of+iMADdu+from+any+location+and+have+been+able+to+on-board+new+volunteers+and+keep+up+with+tasks+with+students+in+the+program+in+the+United+States.+Smartsheet+has+kept+me+organized,+motivated,+and+connected+with+the+team+as+we+transition+our+operations.
★★★★★
Monday, June 25, 2012
Oshkosh+Area+School+District“We+began+using+Smartsheet+to+get+a+handle+on+all+the+high+priority+tasks+and+projects+we+need+to+tackle+as+a+school+district.+We+soon+found+that+others+were+interested+in+doing+the+same+for+their+own+respective+areas.+We+continue+to+use+this+as+a+great+collaborative+tool+to+ensure+efficiency+and+productivity.++”
We+began+using+Smartsheet+to+get+a+handle+on+all+the+high+priority+tasks+and+projects+we+need+to+tackle+as+a+school+district.+We+soon+found+that+others+were+interested+in+doing+the+same+for+their+own+respective+areas.+We+continue+to+use+this+as+a+great+collaborative+tool+to+ensure+efficiency+and+productivity.++
