What is Smartsheet?
Smartsheet is the enterprise platform for dynamic work. A leading cloud-based platform for work management, Smartsheet empowers organizations and teams to dynamically plan, execute, and report on work at scale, resulting in more efficient processes, innovative solutions, and better business outcomes. Today over 90% of Fortune 100 companies and over 75% of Fortune 500 companies rely on the secure, scalable Smartsheet platform to connect the entire enterprise. The single Smartsheet platform gives people a solution flexible enough to adapt to the changing needs of dynamic work across a broad array of departments and use cases.
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Smartsheet Reviews (34)
- ★★★★★18
- ★★★★★15
- ★★★★★1
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Smartsheet earns strong marks as a scalable work management platform, though support quality and pricing remain points of friction for some users.
Users consistently praise the platform's core reporting and automation features. Dashboards stand out for replacing tedious manual exports with live, filterable views that let stakeholders pull their own snapshots. Cell linking and cross-sheet reporting eliminate copy-pasting and stale data, while automation rules handle multi-step workflows without manual intervention. Conditional formatting makes status tracking visual and immediate. The platform's spreadsheet-familiar interface means most teams onboard quickly without heavy training, and it scales from small teams to enterprise deployments spanning dozens or hundreds of active projects without becoming unwieldy. Integrations with Slack, Google Workspace, and Salesforce work smoothly for teams already embedded in those ecosystems.
Complaints cluster around a few areas. Support responsiveness varies, with several users reporting slower or inconsistent help when configurations hit snags. Pricing jumps sharply as teams grow and add licensed users, leaving some—particularly solo operators and small agencies—feeling they're paying for enterprise features they don't use. One user hit API rate limits when stacking integrations. Mobile app performance and chart customization options within dashboards also drew criticism, with some users finding visual output insufficient for board-level presentations.
Overall, the platform works well for teams managing complex, multi-client, or cross-departmental projects at scale. Teams valuing visibility, automation, and integration tend to stick with it despite the cost.
★★★★★
Monday, April 5, 2021
“Smartsheet is the top project management in the market today…”
Smartsheet is the top project management in the market today with the ability to provide detailed reports of projects, breaking down tasks into subtasks and assigning them to team members. Teams also are able to share materials necessary for collaboration and completion of their tasks. They have flexible pricing plans.
★★★★★
Friday, February 28, 2014
SMP“Smartsheets is an extremely useful tool that I use regularly.…”
Smartsheets is an extremely useful tool that I use regularly. It streamlines coordinating tasks and makes project management a breeze.
★★★★★
Monday, November 4, 2013
LCM“Smartsheet simplifies product management immensely. Without it, my day would…”
Smartsheet simplifies product management immensely. Without it, my day would be significantly more tedious. Thank you for the wonderful product!
★★★★★
Monday, October 14, 2013
“Smartsheet is a quick, easy, and free way to organize…”
Smartsheet is a quick, easy, and free way to organize your projects with nothing to install... all you need is your email address and to confirm it and you're good to go
★★★★★
Thursday, September 12, 2013
“Smartsheet is a great tool for coordinating projects. Getting everyone…”
Smartsheet is a great tool for coordinating projects. Getting everyone who is on your team to be on the same page can be difficult. But when you use Smartsheet that is not the case.
★★★★★
Thursday, August 8, 2013
CRM“Smartsheet makes product management a dream come true. Wish I…”
Smartsheet makes product management a dream come true. Wish I had found out about it sooner as it streamlines my processes and simplifies everything.
★★★★★
Monday, July 15, 2013
“I wish this product had been available years ago! It…”
I wish this product had been available years ago! It makes project management more simple than it ever has been before!
★★★★★
Wednesday, July 10, 2013
“I was so pleased with the way this product simplified…”
I was so pleased with the way this product simplified my life. Now I have more time for the things that matter.
★★★★★
Monday, June 24, 2013
“Coordinate anything is an absolute lifesaver. I am a very…”
Coordinate anything is an absolute lifesaver. I am a very small company but work with employees across the nation. Without coordinate anything this task would be at least ten times harder.
★★★★★
Tuesday, June 18, 2013
Inetecra“Smartsheet is an amazing tool for managing our projects. Our…”
Smartsheet is an amazing tool for managing our projects. Our capability of setting and meeting timelines has significantly increased since we've begun using it!
