sitehelpdesk.com

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About sitehelpdesk.com

sitehelpdesk.com was established in 2000 when the founders recognised the potential of the internet and browser technologies for distributed services.

As one of the first companies to bring a web based service desk to the market, we have a long standing product development growth based on real world customer feedback.

Our prices are set a new industry standard and other companies have had to move away from legacy systems and over inflated products prices. We avoid expensive consultancy by empowering customers to help themselves. After wall, that is one of the main aims of a service desk.

sitehelpdesk.com Product Details

We offer a range of products to cover a broad categories of services support. sitehelpdesk, our core product, suits almost any internal support department. Options for On-promises or hosted on the cloud.

Sitehelpdesk is a web browser based product that includes all the features expected of a helpdesk system in a way that is very easy to use. Suitable for any internal support function. Staff may log and track their support requests using self help features. Runs on existing Windows server and is accessible from any browser on your network. Microsoft Access or SQL Server database engines. Extensive charts and reporting.

Sitehelpdesk-IT enhances the support process for IT Service Management with the practical application of all the ITIL recommended processes. Includes fully audited registers for any type of inventory and stock control. Seamlessly integrates with WMImonitor and Microsoft SMS/SCCM for full hardware and software audit and configuration management. Smart phone interfaces provide support and asset management on the move.

sitehelpdesk-FM provides all the core service desk management features enhanced for any type of asset to be catered for including car fleet management. Time sheet recording. Stock issues and loans recording including notifications when minimum stock levels are reached.

sitewebdesk is aimed at service providers support external rather that internal customers/users. Providing all the ITIL related features including inventory, change and problem management as well as customer account management.

Countries sitehelpdesk.com Services Available In

Customers from around the globe use our service desks in a wide range of different industries and service departments.

The ease of configuration and simple design makes them very easy to use and to personalise it work for you in your particular environment. Simply download a trial from our website or chose the hosted option.

sitehelpdesk.com Support & Customer Service

Customers are provided with access to our support site where you can log and track your own calls with us, download the latest software upgrades (free with a support contract) and review the latest releases online.

sitehelpdesk.com Pricing

Prices are based on the number of support staff that need access, starting as low as $800 /£450 for a single user perpetual license. Unlimited end users/customers may access their portal to your helpdesk at no extra charge.

Hosted and SAAS options available for a monthly subscription.

Free support for one year then 15% of software cost per annum (optional)

sitehelpdesk.com Free Trial Information

Download a free online or hosted trial of the software that suits your needs.

Fully functioning single user for 30 days.

Just go to our website and click on the Free Trial icon.

sitehelpdesk.com Key Features

  • simple to use
  • Ease of configuration
  • Outstanding Price/Performance
  • Feature rich

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This page was last updated 10 June 2013 03:47