What is Signpost?
Signpost envisions a world of local businesses, large and small, thriving through smart, relevant and lasting connections with customers With over 7,000 customers, Signpost’s Mia is the future of communication for businesses with consumers. Powered by automated data collection and email marketing, Mia's artificial intelligence drives reviews up by 1.8 stars and revenue up by 10%. As one of Forbes’ “Most Promising Companies” Signpost prides itself on a nearly perfect customer retention rate thanks to an industry-leading product. Signpost was recently ranked as a "Top Workplace"? by The Austin American Statesman and Crain's New York . We're looking for smart, passionate leaders to join our team and have real ownership and impact from day one. Learn more about Signpost and our current opportunities at www.signpost.com/careers.
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Signpost Reviews (207)
- ★★★★★151
- ★★★★★6
- ★★★★★2
- ★★★★★2
- ★★★★★46
Review Summary
Generated using AI from real user reviews
Signpost delivers strong results for review generation and customer communication, though execution and onboarding clarity remain weak points for some users.
The majority of users praise review growth and customer retention tools, with many reporting substantial increases in online reviews and repeat business. Customer service stands out as a consistent strength—users frequently name specific representatives and highlight responsiveness and professionalism. Several mention the platform helped them stand out competitively or drove measurable sales uplift. Users also appreciate the automation that requests client feedback without heavy manual effort, and find the email campaign features useful for staying in touch with past and prospective customers.
Cost and value perception divide reviewers. Some see it as a worthwhile investment; others feel the price is high relative to what actually delivers—particularly around text marketing features that require customer opt-in and therefore don't perform as promised. A few users report onboarding gaps: one wished for instructional videos, another felt the platform was unintuitive at first. One account reports a Google Page suspension tied to advice received during setup, creating months of damage.
Contract disputes appear in isolated but serious cases. Two users describe being locked into longer commitments than they understood, with difficulty getting out, and one reports a salesperson's promises of service parity with a previous vendor were not honored and later denied. These outlier complaints stand against the overwhelmingly positive feedback on the core offering.
★★★★★
Friday, September 6, 2019
★★★★★
Friday, September 6, 2019
“Signpost has been very helpful in obtaining reviews from our…”
Signpost has been very helpful in obtaining reviews from our customer base. We appreciate their services.
★★★★★
Wednesday, September 4, 2019
“Love the service!!!! We have a ton of great reviews…”
Love the service!!!! We have a ton of great reviews due to Signpost and great customer service. Recommend them to anyone!
★★★★★
Tuesday, September 3, 2019
“I left GoDaddy Social to come to this company with…”
I left GoDaddy Social to come to this company with the promise of giving me everything that was given by GoDaddy and more. I expressed my concerns that I didn't want to lose services that were being given by GoDaddy and my salesperson assured me that I would not. After over a month of service I have not seen any of the services that were being provided by GoDaddy and Signpost just has an automated service that emails anybody and everybody that you have ever traded emails with. I have expressed my frustration with this and them not holding up what was promised to me and they just deny the conversation that I had with my salesperson and have not provided me with a transcript of my conversation since they guaranteed that the conversation didn't happen. I would like my contract cancelled based on this and they have refused. I would not recommend anyone use this company because there are better companies out there that will give you what Signpost gives and more for the same price.
★★★★★
Thursday, August 29, 2019
“Signpost is awesome!! Knowledgeable staff and great customer service. Would…”
Signpost is awesome!! Knowledgeable staff and great customer service. Would recommend!!
★★★★★
Tuesday, August 20, 2019
“Our experience with Signpost has been excellent. The service did…”
Our experience with Signpost has been excellent. The service did exactly what we wanted it to do. Customer service has been great.
★★★★★
Friday, August 16, 2019
“very professional and polite. After dealing with 1 company for…”
very professional and polite. After dealing with 1 company for 6 months which promised everything and delivered nothing Signpost has done more for me in 1 week than other company in 6 months. Highly recommend this company
★★★★★
Thursday, August 15, 2019
“Everyone at this company has been very polite and professional…”
Everyone at this company has been very polite and professional but the reason for my low rating is because I got bad advice in my onboarding session which caused my Google Page to be suspended. I have had Jon working on it for several months but the page has still not been reinstated. I already had about 15 - 5 start reviews and was doing very well getting my own but SignPost convinced me they could drive more business to me. It was a huge mistake getting involved with them. My Google page has been down for over 3 months and I was just informed that Google is telling SignPost that there was a violation on my Google page which caused it to be suspended. I can not continue doing business with SignPost because this has been incredibly counter productive for me. I just want my Google page reinstated.
★★★★★
Wednesday, August 7, 2019
“Great organization with outstanding customer service. I have been able…”
Great organization with outstanding customer service. I have been able to drive more positive reviews of my gym online thanks to their proven system!
★★★★★
Sunday, August 4, 2019
“The best support I have ever gotten from any tech…”
The best support I have ever gotten from any tech company ever! Ryan Lorenz was fast & accurate. A real pro. In addition, this company not only did what they said they were going to do, but they greatly exceeded my expectations!
