Signpost
★★★★★ 4.0 · 207 Reviews
What is Signpost?
Signpost envisions a world of local businesses, large and small, thriving through smart, relevant and lasting connections with customers With over 7,000 customers, Signpost’s Mia is the future of communication for businesses with consumers. Powered by automated data collection and email marketing, Mia's artificial intelligence drives reviews up by 1.8 stars and revenue up by 10%. As one of Forbes’ “Most Promising Companies” Signpost prides itself on a nearly perfect customer retention rate thanks to an industry-leading product. Signpost was recently ranked as a "Top Workplace"? by The Austin American Statesman and Crain's New York . We're looking for smart, passionate leaders to join our team and have real ownership and impact from day one. Learn more about Signpost and our current opportunities at www.signpost.com/careers.
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Signpost Reviews (207)
- ★★★★★151
- ★★★★★6
- ★★★★★2
- ★★★★★2
- ★★★★★46
Review Summary
Generated using AI from real user reviews
Signpost delivers strong results for review generation and customer communication, though execution and onboarding clarity remain weak points for some users.
The majority of users praise review growth and customer retention tools, with many reporting substantial increases in online reviews and repeat business. Customer service stands out as a consistent strength—users frequently name specific representatives and highlight responsiveness and professionalism. Several mention the platform helped them stand out competitively or drove measurable sales uplift. Users also appreciate the automation that requests client feedback without heavy manual effort, and find the email campaign features useful for staying in touch with past and prospective customers.
Cost and value perception divide reviewers. Some see it as a worthwhile investment; others feel the price is high relative to what actually delivers—particularly around text marketing features that require customer opt-in and therefore don't perform as promised. A few users report onboarding gaps: one wished for instructional videos, another felt the platform was unintuitive at first. One account reports a Google Page suspension tied to advice received during setup, creating months of damage.
Contract disputes appear in isolated but serious cases. Two users describe being locked into longer commitments than they understood, with difficulty getting out, and one reports a salesperson's promises of service parity with a previous vendor were not honored and later denied. These outlier complaints stand against the overwhelmingly positive feedback on the core offering.
★★★★★
Monday, September 30, 2019
“User friendly program and good customer service”
User friendly program and good customer service
★★★★★
Monday, September 30, 2019
★★★★★
Sunday, September 29, 2019
“I recommend Signpost to all! My reviews are soaring, and…”
I recommend Signpost to all! My reviews are soaring, and the email service is getting me in contact with clients who otherwise would have forgot about me years past. The nominal fee is very affordable for the results I'm getting, thank you! --Chandler Media & Design
★★★★★
Tuesday, September 24, 2019
“We have been using signpost for over 2 years and…”
We have been using signpost for over 2 years and it has made a HUGE difference. In our city We have more reviews than any other business with the same service. It makes us stand out from the rest! I highly recommend sign post.
★★★★★
Monday, September 23, 2019
★★★★★
Monday, September 23, 2019
“Signpost is a very cost-effective tool for improving a company’s…”
Signpost is a very cost-effective tool for improving a company’s presence on the internet, & for staying in touch with one’s customers.
★★★★★
Monday, September 23, 2019
“I appreciate having a software program working in the background…”
I appreciate having a software program working in the background generating reviews and keeping in contact with my customers also it really worked. I've seen a genuine increase in call volume with the reviews that they've generated for me online.
★★★★★
Tuesday, September 17, 2019
“Really appreciate how helpful Signpost has been for me and…”
Really appreciate how helpful Signpost has been for me and my clients! I have tried several other Review platforms, and this is the only one that really WORKS.
★★★★★
Saturday, September 14, 2019
“This is a great way to keep in contact with…”
This is a great way to keep in contact with clients and drive reviews. Very powerful. Highly recommend
★★★★★
Thursday, September 12, 2019
“So was approached by the salesmen of the company. Told…”
So was approached by the salesmen of the company. Told me this told me that like I can use my customer data base phone numbers for txt marketing. Also the 150 a month would send out emails to new and old customers for making Google reviews. Well cant did the txt part because the customer has to sign up for the texting because its agents the law for a company to send out mass txt that a customer has not signed up for. So the 900 phone numbers I have is useless on that sale. As for the email marketing Google review. Maybe 15 emails a month sent out at a time again out of the 900 I have on file. So I'm paying 150 a month for 15 automated emails and no txt service. And also when a customer txt me on the phone number provided by signpost it only comes to me an an email. They deff did not do anything more for the value of there service
