Signpost
★★★★★ 4.0 · 207 Reviews
What is Signpost?
Signpost envisions a world of local businesses, large and small, thriving through smart, relevant and lasting connections with customers With over 7,000 customers, Signpost’s Mia is the future of communication for businesses with consumers. Powered by automated data collection and email marketing, Mia's artificial intelligence drives reviews up by 1.8 stars and revenue up by 10%. As one of Forbes’ “Most Promising Companies” Signpost prides itself on a nearly perfect customer retention rate thanks to an industry-leading product. Signpost was recently ranked as a "Top Workplace"? by The Austin American Statesman and Crain's New York . We're looking for smart, passionate leaders to join our team and have real ownership and impact from day one. Learn more about Signpost and our current opportunities at www.signpost.com/careers.
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Signpost Reviews (207)
- ★★★★★151
- ★★★★★6
- ★★★★★2
- ★★★★★2
- ★★★★★46
Review Summary
Generated using AI from real user reviews
Signpost delivers strong results for review generation and customer communication, though execution and onboarding clarity remain weak points for some users.
The majority of users praise review growth and customer retention tools, with many reporting substantial increases in online reviews and repeat business. Customer service stands out as a consistent strength—users frequently name specific representatives and highlight responsiveness and professionalism. Several mention the platform helped them stand out competitively or drove measurable sales uplift. Users also appreciate the automation that requests client feedback without heavy manual effort, and find the email campaign features useful for staying in touch with past and prospective customers.
Cost and value perception divide reviewers. Some see it as a worthwhile investment; others feel the price is high relative to what actually delivers—particularly around text marketing features that require customer opt-in and therefore don't perform as promised. A few users report onboarding gaps: one wished for instructional videos, another felt the platform was unintuitive at first. One account reports a Google Page suspension tied to advice received during setup, creating months of damage.
Contract disputes appear in isolated but serious cases. Two users describe being locked into longer commitments than they understood, with difficulty getting out, and one reports a salesperson's promises of service parity with a previous vendor were not honored and later denied. These outlier complaints stand against the overwhelmingly positive feedback on the core offering.
★★★★★
Monday, October 22, 2018
“ince 2013 Signpost has been successfully providing online marketing for…”
ince 2013 Signpost has been successfully providing online marketing for my business Their campaigns have brought me vast exposure and expanded clientele with resulting increase in my revenue. Over the years I have found their campaign managers to be knowledgeable at all times demonstrating a desire to ensure that my business grows. Signpost is a perfect fit for my business and if you want your business to grow I highly recommend that you get on board with Signpost.
★★★★★
Tuesday, October 16, 2018
“In the process of the implementation and onboarding. So far…”
In the process of the implementation and onboarding. So far working with the SignPost team has been great. Very responsive and willing to answer all our questions to make an informed decision and optimize the system. Looking forward to seeing how SignPost makes an impact.
★★★★★
Monday, October 15, 2018
“We just signed up and so far so good. customer…”
We just signed up and so far so good. customer service seems very legit and on point. Can't wait to see what the future brings. Keep up the good work guys!
★★★★★
Monday, October 15, 2018
“I’ve been working with Signpost for a couple of years.…”
I’ve been working with Signpost for a couple of years. They have always been very professional, reliable, and invested in my business marketing. The services provided by Signpost are affordable and very competitive.
★★★★★
Friday, October 12, 2018
“So far so good. My reviews on google have doubled.…”
So far so good. My reviews on google have doubled. Customer service is great. They get back with you so quickly and there's one person in particular, K.K. who has been particularly helpful. I haven't fully utilized Signpost but I'm looking forward to trying out some of its other capabilities.
★★★★★
Friday, September 14, 2018
“This is the poorest performing investment I've experienced in the…”
This is the poorest performing investment I've experienced in the last three years of doing business. We have a six month campaign with a customer database of 1,200 customers. We're about 1/2 into the campaign and so far we've only received 1 review. So for every $1,000 you spend with Signpost, you can expect 1 review on google. Very poor investment. Almost no ROI at all. I called them in hopes of ending the service but no luck.
★★★★★
Wednesday, August 15, 2018
“Been using Signpost for 3 years, barely. The only reason…”
Been using Signpost for 3 years, barely. The only reason we have continued to use their service is that we thought the daunting job of removing their number from our website and social media sites would do us more harm than good and have felt that we were hostage to their company. When we finally decided to change and cancel our service, they have decided to hold our account hostage and not cancel our account until we pay a minimum of $269 that they say is owed. 3 years, over $10k paid for their overpriced service. There are thousands of services that do what signpost does. Not one update in 3 years to their service, to their product, to the dashboard, nothing. Then, we were threatened over the phone when trying to cancel our account that if we don't pay the $269, we would be sent to collections for over $800!!!
★★★★★
Monday, June 11, 2018
“I take pride in the services I render to my…”
I take pride in the services I render to my clients, this is why I use signpost, because they take pride in advertising my company. I am not only pleased but very happy with their services.
★★★★★
Friday, June 8, 2018
“Signpost delivers results, fast! And it is easy to use.…”
Signpost delivers results, fast! And it is easy to use. I love how intuitive the program is, especially the email campaign feature. We started receiving calls and online reviews almost instantly. The support team is super helpful. Thank you Signpost!!
★★★★★
Tuesday, May 29, 2018
“No support, no help with online searches, and they never…”
No support, no help with online searches, and they never followed up with any means of communication. The only thing I got out of their service was a bank account smaller by $2999.
