Signpost
★★★★★ 4.0 · 207 Reviews
What is Signpost?
Signpost envisions a world of local businesses, large and small, thriving through smart, relevant and lasting connections with customers With over 7,000 customers, Signpost’s Mia is the future of communication for businesses with consumers. Powered by automated data collection and email marketing, Mia's artificial intelligence drives reviews up by 1.8 stars and revenue up by 10%. As one of Forbes’ “Most Promising Companies” Signpost prides itself on a nearly perfect customer retention rate thanks to an industry-leading product. Signpost was recently ranked as a "Top Workplace"? by The Austin American Statesman and Crain's New York . We're looking for smart, passionate leaders to join our team and have real ownership and impact from day one. Learn more about Signpost and our current opportunities at www.signpost.com/careers.
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Signpost Reviews (207)
- ★★★★★151
- ★★★★★6
- ★★★★★2
- ★★★★★2
- ★★★★★46
Review Summary
Generated using AI from real user reviews
Signpost delivers strong results for review generation and customer communication, though execution and onboarding clarity remain weak points for some users.
The majority of users praise review growth and customer retention tools, with many reporting substantial increases in online reviews and repeat business. Customer service stands out as a consistent strength—users frequently name specific representatives and highlight responsiveness and professionalism. Several mention the platform helped them stand out competitively or drove measurable sales uplift. Users also appreciate the automation that requests client feedback without heavy manual effort, and find the email campaign features useful for staying in touch with past and prospective customers.
Cost and value perception divide reviewers. Some see it as a worthwhile investment; others feel the price is high relative to what actually delivers—particularly around text marketing features that require customer opt-in and therefore don't perform as promised. A few users report onboarding gaps: one wished for instructional videos, another felt the platform was unintuitive at first. One account reports a Google Page suspension tied to advice received during setup, creating months of damage.
Contract disputes appear in isolated but serious cases. Two users describe being locked into longer commitments than they understood, with difficulty getting out, and one reports a salesperson's promises of service parity with a previous vendor were not honored and later denied. These outlier complaints stand against the overwhelmingly positive feedback on the core offering.
★★★★★
Wednesday, January 2, 2019
“It is a scam. They do not have any business…”
It is a scam. They do not have any business ethics. They do nothing but spam email. Watch out for Auto renewal. They will not remind you but auto charge with not refund policy. My customers got irritated with repeated emails asking for review. I was conned by them.
★★★★★
Wednesday, January 2, 2019
“Signpost has been great for my email marketing. It is…”
Signpost has been great for my email marketing. It is easy to use. One downside is that it does not integrate with my Pipedrive database yet. BTW Pipedrive is much more cost effective that most email marketing software I have used in the past. I would recommend this to anyone.
★★★★★
Wednesday, December 19, 2018
★★★★★
Friday, December 14, 2018
“ike another person posted, its no coincidence they are not…”
ike another person posted, its no coincidence they are not on yelp. All they do is spam emails they collect from YOUR EMAIL list and upset your clients for emailing them so much. No wonder they want you to sign a contract because no one would stay. Im not one to post bad reviews but you guys suck i was suppose to get a call for the so called premium service all you get is an automated weekly email and no one helps you with the campaigns you are on your own.
★★★★★
Friday, November 30, 2018
“Started with Signpost recently and so far they have really…”
Started with Signpost recently and so far they have really helped us in our New Marketing and getting the Reviews we need to establish ourselves out there. Happy with the results and helping us improve our presence.
★★★★★
Wednesday, November 28, 2018
“Worst customer sevice ever. Had to shut my business down…”
Worst customer sevice ever. Had to shut my business down due to health reasons, yet the insist on billing me for another year because i didnt call them a month ahead of time to cancel. Take it out of my estate you bastards!!!!
★★★★★
Monday, November 26, 2018
“It's ironic that this company helps get positive reviews on…”
It's ironic that this company helps get positive reviews on Yelp and Google, and they do not show up on either site, b/c if they did, the negative reviews would kill them! I feel they have terrible business ethics. I told the sales gal up front that I, a sort of dinosaur that has had my biz since before the internet or cell phones, do not collect emails, and don't plan to. She went of to say they scoop them off the internet, that they are linked to the cell phone they called you on! That that is how they build a list. That's just one of two silly things she told me. Later I found out that isn't true, and I have to get them to opt-in, which I won't make my customers do. For my biz, it would almost be as odd as having a taco shop try to collect your email on the drive through, at least from my point of view. And I didn't read the contract, which I signed, which has a 50% penalty. The sale's girl, of course, never mentioned a word about this penalty. Point is, I paid a lot of money, and got nothing. Think I'm happy? Should I have read that contract? Of course. But why have a contract with a penalty like that? How does it benefit the customer? Why not vet people, and make sure the product will fit their business model? I just can't do business the way they do.
★★★★★
Tuesday, November 13, 2018
“Sign post has been great to work with .. they…”
Sign post has been great to work with .. they have followed through as they promised and worked hard and got reviews and written reviews on our business of 40 yrs .. it’s refreshing to have a company do exactly what they promised .. they have followed through and gotten 40 reviews and written reviews .. Thank you for driving business to us .. and this has only been 4-5 months so far .. Dave Johnson - Oakridge Cabinets LLC.. West Jordan , Utah ..
★★★★★
Tuesday, November 6, 2018
“Extremely helpful and easy to work with. Setting up my…”
Extremely helpful and easy to work with. Setting up my sites was a snap. Great ideas for marketing and driving more sales.
★★★★★
Wednesday, October 24, 2018
“HORRIBLE SERVICE! They won't let you cancel the account without…”
HORRIBLE SERVICE! They won't let you cancel the account without a huge off-boarding process. They tell you your account manager is not available and they continue to charge you. They literally refuse to cancel your account without making it extremely difficult. My account is still not canceled. They said NO... I have to talk with a specific person and go through a questioning process. Each person I speak with says they are not authorized to cancel my account.
