What is ServiceBox Software?
ServiceBox is a leader in Field Service Management. No matter what industry you work in, ServiceBox’s software and app can help you run a more efficient business and increase your bottom line. ServiceBox was originally designed for the Plumbing and Heating (HVAC) industry, but over the years it has grown to become a full feature software for service companies of all industries. This includes electrical contractors, HVAC contractors, plumbing contractors, duct cleaning companies, security companies, water treatment companies, industrial maintenance companies, heavy-duty mechanics, pest control companies, roofing contractors, handyman services, and carpenters. ServiceBox allows these companies to manage their business workflow of Quoting, Work Orders, Scheduling, Maintenance, Invoicing, Payments, Timesheets, and Accounting Integration. WOW YOUR CUSTOMERS: Our Customer Information Management Software allows you to create a great customer experience that will increase your repeat business. STREAMLINE YOUR WORKFLOW MANAGEMENT: ServiceBox is a powerful cloud-based job management software system designed to streamline and track all processes from the initial quote, through to final invoicing. TIME TRACK WITH EASE: Record labour on the go, your field team can simply track their time on the job from their phone or device, and the data flows through to their timesheet. GET PAID FASTER: Create quotes and invoices quickly and send them to your customers instantly. You can even sync with your account software QuickBooks, QuickBooks Online, and Sage 50. MAXIMIZE EFFICIENCY : Say goodbye to paper-shuffling between teams, wasted admin hours, and time-consuming paper schedules. With ServiceBox you’ll be able to maximize your billable hours, minimize risks such as missed invoices and enhance customer service opportunities.
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ServiceBox Software Reviews (11)
- ★★★★★10
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
ServiceBox is a consistently well-regarded field service management platform with strong fundamentals around user experience and accounting integration. Users across the board praise its ease of use, reliable customer support, and ability to streamline workflows—particularly the seamless links to accounting software like QuickBooks and the elimination of paperwork through field invoicing and photo attachment capabilities.
The platform earns consistent appreciation for enabling teams to work more efficiently and flexibly, with technicians accessing information from the field and office staff handling dispatch better. Users highlight improved productivity, faster invoicing, and the value of having all customer history in one place. Customization options and quick onboarding also get repeated mention as strengths.
However, some friction points emerge. A few users flag the materials entry process as tedious for larger jobs, requiring repetitive scrolling. The search function for past invoices and work orders can be inconsistent, and one user noted that unsaved work orders disappear without a reminder. One reviewer felt the software included more features than their small business needed, and another wanted better visual cues (like tooltips) within the interface. One user also mentioned the lack of a mobile application at the time of review.
Overall, the feedback is overwhelmingly positive, with nearly all reviewers reaching 5 stars and noting measurable business improvements.
★★★★★
Thursday, July 29, 2021
“Easy to manage time and material! More time spent working…”
Easy to manage time and material! More time spent working and less time on paper work Pros: Having the time sheet updated based on work orders. Our previous system would require us to enter job site details for all forms like time sheet, gas permit, check sheets. Now all forms are linked to the job site so we don't waste time entering the same info multiple times Cons: Entering material from inventory isn't very efficient for big jobs. Having a list of fittings for each category ( copper, ABS, black iron ). Then a plus or minus beside each. I don't like it when I finish entering one item hit finish then you go back to the top of the screen just to scroll all the way back to the bottom of the list and the process keeps repeating

