What is Service Fusion?
Service Fusion helps service companies impress customers, reduce employee headaches, and get paid faster, without breaking the bank. Our complete service management solution is easy to use and includes "fantastic customer support"...or so our customers say! The Service Fusion platform offers lightning-fast work order entry, intelligent scheduling and dispatching, real-time field worker communication, extensive customer history tracking, seamless accounting integrations, and more.
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Service Fusion Reviews (24)
- ★★★★★18
- ★★★★★6
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Service Fusion receives almost uniformly positive feedback, with 20 of 24 reviews giving five stars and no ratings below four. Users consistently praise the platform's ease of use, dispatching efficiency, and comprehensive feature set that consolidates job management, invoicing, scheduling, and accounting in one place. The QuickBooks integration is frequently mentioned as a major advantage, and the ability for technicians to access documents and upload deliverables from the field gets repeated approval. Users across HVAC, electrical, and general service industries highlight the software's flexibility and adaptability to different business needs.
Customer support emerges as a standout strength across multiple reviews, with users noting responsive, knowledgeable, and helpful team members. Onboarding assistance and willingness to help with setup and troubleshooting are specifically mentioned. The affordable pricing relative to competitors appears to be a genuine draw. One reviewer with 55 years in HVAC calls it the best all-around software for running his business.
No significant criticisms surface across the reviews—no users mention bugs, downtime, limitations, or missing features. The only mild qualification is one reviewer describing it as "great for small HVAC companies," which implies it may have less appeal at enterprise scale, though another review does position it as a "full enterprise solution." Overall, this is a heavily positive set of reviews with no material complaints to report.
★★★★★
Thursday, September 26, 2019
“The efficiency and speed of making an appointment. Just started…”
The efficiency and speed of making an appointment. Just started using it the last two months. It is organized and easy to learn.
★★★★★
Friday, September 20, 2019
“Clean & organized way to dispatch and schedule appointments! Very…”
Clean & organized way to dispatch and schedule appointments! Very beneficial software for scheduling and dispatching. Have the ability to attach photos and or documents to certain jobs is very helpful. Service Fusion is an easy to navigate software and definitely helps prevent follow ups from falling through the cracks.
★★★★★
Friday, September 20, 2019
“Service Fusion is Malleable and can become what you need…”
Service Fusion is Malleable and can become what you need it to. Their team in support is always quick to assist, they are helpful and not condescending.
★★★★★
Thursday, September 12, 2019
“Affordable and versatile. We run an Electrical Home Service business…”
Affordable and versatile. We run an Electrical Home Service business and we have unique needs based on having Branches in more than one city. We have been able to utilize that software easily and have been happy with the overall performance of the dispatching.
★★★★★
Thursday, August 22, 2019
“We like that the software makes everything easier, starting from…”
We like that the software makes everything easier, starting from the billing process and the fact that you can pair it with your favorite payment gateway to having your techs communicate with you professionally.
★★★★★
Monday, August 19, 2019
“Organizing my company! I love the fact that this dispatching…”
Organizing my company! I love the fact that this dispatching system is everything in one, whether it comes to dispatching, estimating, accounting, inventory and organizing your customers it's all in one spot that the company can become transparent with everyone working in the office.
★★★★★
Wednesday, May 29, 2019
“Service Fusion makes work easier! I like the fact that…”
Service Fusion makes work easier! I like the fact that it makes job so much easier. The techs have access to all the docs they need at their fingertips. I like that they can upload deliverables right to the platform.
★★★★★
Thursday, February 28, 2019
“SERVICE FUSION IS AWESOME! The benefits that we have received,…”
SERVICE FUSION IS AWESOME! The benefits that we have received, since using Service Fusion, are countless!
★★★★★
Friday, September 14, 2018
“A Must-Have for the Service Industry. Their onboarding support is…”
A Must-Have for the Service Industry. Their onboarding support is amazing. The patience they have with questions and providing solutions, their services of importing your current databases and helping you set up ones you don't currently have, and the software's interface with accounting programs can have a company taking their business to the next level very quickly.
★★★★★
Thursday, August 16, 2018
“Unbelievable Software for the Price. I highly recommend giving them…”
Unbelievable Software for the Price. I highly recommend giving them a shot and trying out their demo. Their staff is great and always willing to help with any problems you may encounter.
