Serchen Index

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1 Review

Last reviewed on
17 July 2014

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Thursday, July 17, 2014

Terrible support and service and getting worse. Reliable systems apart from one outage that took our website down for half a day. Phoenix didn't know what was happening and we couldn't be moved to our DR solution due to headless chickens.
Some good people but cannot access them, SLA response times are a complete joke - 2 months . The customer service is great until you sign the contract then no-one to be seen for dust. I have no idea who my account manager is.
Too much to put on here but be warned!
We are leaving asap...

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