Outverse

Outverse is a London-based company that provides an AI-powered platform aimed at enhancing customer support and community management for businesses, particularly in the SaaS and regulated industries. The platform integrates customer support automation with community engagement tools, enabling companies to build and nurture online communities while improving their support operations.

The Outverse platform features intelligent AI agents that can autonomously resolve a significant portion of incoming support tickets, mimicking human communication styles and ensuring compliance. It also offers configurable tools for managing online communities, including forums and knowledge bases, which help create a searchable repository of community knowledge. Additionally, Outverse integrates with existing support systems like Zendesk and HubSpot, facilitating seamless workflows and performance tracking.

With 6 million in seed funding, Outverse is positioned to support companies focused on customer engagement and community-led growth. Its solutions are designed for product teams looking to enhance user support and leverage community insights for product development.