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Node4 Reviews

3.7

Out of 5 stars
(6 Reviews)

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from Rw

Monday, May 20, 2019

I was with them for 4.5 years. Back then they were brilliant. They really cared about their customers, and delivered a great service.

Now they have grown to be very corporate, where the left foot doesnt know what the right is doing.

A few months ago we needed DC access, and due to a new ticket system, which none of their staff seemed to know how to operate, I stood in reception for half an hour not being able to walk 50m to fix a server. Incredibly frustrating, and never an issue we had previously, especially after we were promised access before leaving to drive there.

We subsequently decided to leave, and their leaving process was made incredibly difficult due to them trying to hold us account to auto renewing our original 3 year contract. As we tried to leave a couple of weeks after our anniversay date (albeit 1 year after our original 3 year contract had finished) they wanted to charge us for an empty rack cabinet for the rest of the year. We finally settled it, but only after being ignored for weeks on end, emails not being replied to, and then them being aggressive and threatening solicitors.

Definitely not a flexible company like most cloud providers these days, and a very old fashioned way of business that ultimately has an expiry date.

Very sad to see a customer focused company turn their back on clients, and treat clients like an enemy or inconvenience.

As a local business owner, who knows many other local technology businesses and likes to support local business, I feel very sad not to be able to recommend Node4, and leave with and incredibly bitter taste in my mouth.

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from Davies

Thursday, September 24, 2015

The most incompetent and dishonest hosting company I have ever worked with. Look at the other reviews, all 5 stars and done 1 a day over 6 days, skipping the weekend, when they don't work, that's right for a hosting company they dont have anyone in the data centres evenings and weekends. Those reviews are so blatantly written by themselves.

If you want a server rebooted, they have to call someone to drive a couple of hours out to the data centre to do it.

Steer clear, there a bigger, better and more reputable companies that charge less than these cowboys

3 of 4 people found this review helpful.

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from Hungry House

Tuesday, July 3, 2012

The SIP solution is far more flexible than our previous provider and has allowed us to improve the level of customer service by improved call quality and we expect to make savings of around 40-50%. Without hesitation, Node4 has lived up to, or perhaps even exceeded our expectations thus far.

2 of 5 people found this review helpful.

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from The University of Nottingham

Monday, July 2, 2012

Node4 were very accommodating in meeting our needs, ensuring we got the best cost effective solution.

3 of 6 people found this review helpful.

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from Brief Your Market

Friday, June 29, 2012

We were recommended Node4 as a data centre solution over 2 years ago. I was introduced to a Senior Account Manager which I must say is still our first point of call today. Our Account Manager walked us around their data centre and it is immediately clear Node4 know how to build an excellent data centre, and when you are hosting other people's data this is a very comforting factor.

3 of 7 people found this review helpful.

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Thursday, June 28, 2012

Working with Node4 has been easy, in particular due to the support team who have offered excellent service, working with us in the first implementation phase to make sure that we provided a hassle free solution for our customers. We continue to work closely with Node4 and look forward to adding more services to our customer base in the future.

3 of 6 people found this review helpful.

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This page was last updated 16 May 2019 15:42