What is NewWaySERVICE.com?
NewWaySERVICE.com develops and market a field service management software offered as a SaaS model. Established in 1996, we provide only top-quality software that are used by customers all over the world.
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NewWaySERVICE.com Reviews (14)
- ★★★★★14
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
NewWaySERVICE has earned unanimous 5-star praise across all 14 reviews, with users consistently highlighting its intuitive design, straightforward setup, and responsive support. No significant complaints emerge from the dataset.
Users repeatedly praise the software's ease of use for non-technical staff, with employees productive within minutes and no mandatory training required. The web-based architecture avoids IT overhead, and the responsive mobile experience lets technicians access jobs and mark completions from phones or tablets. Real-time job tracking, automatic customer notifications, and accessible reporting dashboards are frequently mentioned as core strengths that help field service teams stay organized.
The customizable fields and versatility receive consistent approval—users adapt the system to niche needs spanning exhibits, salons, fire extinguisher maintenance, and equipment service. File attachment capabilities (photos, spec sheets) are valued, though a few users note file size limits and request larger video uploads. One reviewer flagged display issues on older smartphones.
Support emerges as a genuine differentiator: users repeatedly note fast, same-day responses and direct answers without escalation delays. Long-term customers (some using the product since 2019) attest to reliability and fair pricing relative to feature set. The few abstract UI elements mentioned are minor and don't deter recommendations.
★★★★★
Monday, May 1, 2023
“The support team is awesome. Pros: Clean user interface. Everything…”
The support team is awesome. Pros: Clean user interface. Everything is located at the right place so it is easy to navigate through the software. We also like that the screen size adjusts itself when we connect with our smartphone or even the tablet sometime. Finally, as I wrote in the subject, when we contact the support team, we get a fast and a smart answer on the first request. We do not have to wait days that our request escalade to higher levels. We get the correct answer the same day. Cons: We are long time users. With the Windows version, the user interface was not so impressive. However, with the web version, it is now really easy to navigate the software. Overall: I just love this program and we could no longer do without it. Our employees are also satisfied to use this software.
★★★★★
Monday, May 1, 2023
“Adopting this system has helped us bring order to the…”
Adopting this system has helped us bring order to the multiple service requests we receive every day. We can finally have reports with amounts and hours that balance and even statistics. The company has adopted NewWaySERVICE and it is going well and the assistance we receive is good too. Thanks.
★★★★★
Monday, May 1, 2023
“Pros: Our clients can submit their request from our website…”
Pros: Our clients can submit their request from our website and it goes straight to our ticket list in the software. That's great. Cons: Not much to say against this software. Everything is fine. Overall: Even after 5 years, we still love using this software for our ticketing. We are not using all the features. Thanks OroLogic.
★★★★★
Saturday, April 23, 2022
“Well-made and ergonomic user interface. This makes it easy to…”
Well-made and ergonomic user interface. This makes it easy to use the software. We like the layout that adjusts itself according to the screen size of our smartphone or tablet. Finally, support is also great. When we contact them, we get fast and a smart answers from the first time and on the same day. We do not have to wait days to receive intelligent answers.
