LivePerson
★★★★★ 4.5 · 18 Reviews
What is LivePerson?
LivePerson makes life easier by transforming how people communicate with brands. LiveEngage, the company's enterprise-class platform, empowers consumers to stop wasting time on hold with 1-800 numbers and, instead, message their favorite brands just as they do with friends and family. More than 18,000 businesses, including Adobe, Citibank, HSBC, EE, IBM, L'Oréal, Orange, PNC, and The Home Depot, rely on the unparalleled intelligence, security, and scalability of LiveEngage to reduce costs, increase lifetime value, and create meaningful connections with consumers. LivePerson has been innovating digital connections between brands and consumers for more than 20 years, starting with the invention of live chat on websites by our founder and CEO, Robert LoCascio, back in 1995. Since then, it’s been driving consumer communication technology through the evolution of predictive intelligence and customer transcript insights. LivePerson is driving today’s new era of messaging, conversational design, and the integration of bots/AI into the customer care of the world’s largest brands.
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LivePerson Reviews (18)
- ★★★★★10
- ★★★★★7
- ★★★★★1
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LivePerson is a strong platform for distributed teams and scaling operations, though onboarding friction and reporting customization are consistent pain points. Users across different company sizes consistently praise mobile functionality that actually holds up in real use, with agents reliably handling conversations from anywhere. The routing and permissions architecture stands out as intuitive for an enterprise tool, making it straightforward to configure multiple queues, skill groups, and role hierarchies without heavy IT involvement. Reliability is solid, with two years of consistent uptime reported.
The main criticism centers on the initial setup phase. Onboarding documentation is scattered across multiple resources that assume varying skill levels, and some users spent days navigating guides before finding what applied to their situation. Configuration menus can feel buried, though customer support generally responds quickly to help. The reporting interface, while functional, requires more manual work than users would prefer—custom views feel clunky, and exporting for presentations typically demands reformatting.
Users at non-profits, startups, and enterprises all report successful scaling experiences. Bot integrations are noted as genuinely useful rather than bolted-on, and the supervisor dashboards provide real insight into queue times and agent load without micromanagement. A few mention minor UI bugs in the agent workspace that took time to patch, and support response times on non-urgent tickets vary. For teams that operate outside traditional office setups or expect rapid hiring, the platform's scaling design appears intentional and reliable.
★★★★★
Tuesday, August 28, 2018
“Simple and Easy way for communication The application, LivePerson makes…”
Simple and Easy way for communication The application, LivePerson makes it extremely easy and efficient for me to connect with customers for my ongoing business Pros The application, LivePerson makes it extremely easy and efficient for me to connect with customers for my ongoing business Cons The thing that i dislike most about the application, Liveperson, is that the graphic user interface can use a much needed update.
★★★★★
Monday, August 27, 2018
“Simple and Easy way for communication The application, LivePerson makes…”
Simple and Easy way for communication The application, LivePerson makes it extremely easy and efficient for me to connect with customers for my ongoing business
★★★★★
Saturday, August 25, 2018
“LiveEngage is very user friendly and this is the first…”
LiveEngage is very user friendly and this is the first quality I look out for in any software solution. It enables customization including HTML integration which makes it easy for organizations to personalize the kind of content which comes along with having LiveEngage on their website. I like the real time monitoring feature which so makes it easy to know where every web visitor is at,on every given time.The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times. LiveEngage serves as a connection between my organization and our customers. To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc
★★★★★
Friday, August 10, 2018
“The best software app ever This gives me the ability…”
The best software app ever This gives me the ability to see all my hot keys on the right side of the box which makes life easier and very convenient
★★★★★
Thursday, August 9, 2018
“My experience with Liveengage has been perfect. Liveengage is very…”
My experience with Liveengage has been perfect. Liveengage is very intuitive and thus very easy to use. All of my helpdesk colleagues have no complaints making use of this helpdesk solution ,same for new agent recruits whom we recently introduced to use this. I am able to monitor the number of web visitors on our website in real time ,and know their geographical location(this has helped the marketing department).I am able to know what part of the website a website visitor I am chatting with is at ,thus making it easy to better address their challenge. Liveengage is also very mobile friendly ,and this has made it easy for web visitors accessing our website to have a good experience chatting with our helpdesk team. Liveengage has provided us with an effective medium to communicate with our clients. Thus we have greatly cut down on financial resource we spend maintaining telephone support, since most of our clients are very much comfortable contacting us via Liveenagege on our website.
★★★★★
Monday, July 9, 2018
“does the job. works well for smaller organizations, especially where…”
does the job. works well for smaller organizations, especially where there are application engineers as well as in person sales teams to make sure they're online when necessary
★★★★★
Monday, June 25, 2018
“Newbie to chat, great for org. Great way to have…”
Newbie to chat, great for org. Great way to have multiple employees respond to web inquiries, lowering call volume and non-sales lead form submissions.
★★★★★
Friday, April 27, 2018
“the go to live chat experience customer will love this…”
the go to live chat experience customer will love this direct channel to customer support. and admins love it as they can audit all comms with customers via a dashboard
