LiveChat
★★★★★ 5.0 · 15 Reviews
What is LiveChat?
LiveChat - premium live chat software for online sales and customer service. For over 20 years, we've been working on a beautiful and simple live chat product for real-time customer service and online sales. Now, LiveChat is used by more than 30,000 businesses in over 150 countries, including large brands like Adobe, Asus, LG, Acer, Better Business Bureau or Air Asia and startups like SproutSocial, Animoto or HasOffers. In our work, we focus on helping our customers: * Build trusting relationships with your online visitors. * Identify, reach and engage with best prospects on your website and get in touch with them instantly. * Help your online visitors in making purchasing decisions and close more deals.
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LiveChat Reviews (15)
- ★★★★★15
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveChat receives uniformly positive feedback from users who see it as a reliable, easy-to-use tool that improves customer engagement and sales. Users consistently praise the simple interface, the speed of customer interactions, and the platform's ability to reduce phone support volume while delivering a more competitive customer experience. Support staff are frequently mentioned as responsive and helpful across the board.
The only concrete limitation mentioned appears in one review: a user noted that while the platform offers many features, the agent client has room for improvement. Otherwise, reviewers highlight long-term loyalty—several mention using the service for two or more years without switching—and cite tangible business benefits like increased positive feedback, higher conversion rates, and efficient handling of support requests. Support availability and reliability are described as consistent across multiple reviews.
This dataset consists entirely of 5-star ratings with no critical feedback beyond that single agent interface note, making it difficult to assess common pain points or drawbacks users might encounter. The uniformity suggests either strong satisfaction or a skewed sample that may not capture the full range of user experience.
★★★★★
Monday, October 20, 2014
“over 2 years that I'm with mylivechat, never changed it…”
over 2 years that I'm with mylivechat, never changed it just because i don't see how can a live chat program be better than the one this guys offer.
★★★★★
Wednesday, October 1, 2014
blazingboost srl“over 2 years that I'm with them, never changed it…”
over 2 years that I'm with them, never changed it just because i don't see how can a live chat program be better than the one this guys offer.
★★★★★
Monday, November 4, 2013
OzM“Top Notch! Simplest, most flexible solution available. Give it and…”
Top Notch! Simplest, most flexible solution available. Give it and other a test drive, you'll always fall back on it.
★★★★★
Thursday, September 5, 2013
HideMyAss“It's a great tool for customer support with a clear…”
It's a great tool for customer support with a clear overview of staff performance and friendly software. A great number of features is a benefit, however client for support agents has some space for improvement.
★★★★★
Friday, July 19, 2013
TimeCamp“We are using Livechat to quickly respond to our potential…”
We are using Livechat to quickly respond to our potential customer questions and quick helpdesk. This software is the easiest to use and most reliable across all competitors. We sell more thanks to Livechat.
