LiveAgent
★★★★★ 4.8 · 367 Reviews
What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Thursday, October 12, 2017
“We made the move from Zendesk to LiveAgent and couldn't…”
We made the move from Zendesk to LiveAgent and couldn't be happier. Although the setup and conversion took a little more than we expected and the mobile app is too basic, the customer response (in speed and knowledge and helpfulness) is unlike anyone else. And being a Customer Service tool, you expect high levels of customer service and they exceed that any expectations you could have. I would recommend them over and over again.
★★★★★
Thursday, October 12, 2017
“LiveAgent Help Desk is a great customer support software.”
LiveAgent Help Desk is a great customer support software.
★★★★★
Thursday, October 12, 2017
“We are a small online learning program, and we want…”
We are a small online learning program, and we want to make it a bit easier for our students to reach us. We tried a few other highly-rated programs, but they were confusing to set up and use. LiveAgent was very easy to set up and operate. We are a public education institution, and billing was easy. Overall, it was an effective, easy, inexpensive solution for us.
★★★★★
Thursday, October 12, 2017
“Really enjoy LiveAgent. We have had a few ticket systems…”
Really enjoy LiveAgent. We have had a few ticket systems in the past, and this does everything we need. Have had some issues but customer service is quick to fix them. Love the slack integration to get ticket notifications. There are some things that could be improved with email notifications and Gavin the app open on both phone and computer but overall great prpduct.
★★★★★
Thursday, October 12, 2017
“What do you like best? It is not an overly…”
What do you like best? It is not an overly complicated program and is very user friendly. If an issue does arise there is always help available. Our team greatly benefits from being able to see what others are working on and eliminates confusion and a lot of unnecessary correspondence. The ticket system is a great feature and also easy to use and keep track of. It is very easy to manage all of your contacts from one central point and the time tracking system is something not available on other similar platforms that we utilize quite a bit. What do you dislike? Honestly, there is not much that I can find to complain about. Maybe better customization when it comes to the Inbound/Outbound calling add-on and it would be great, if we can have WhatsApp integration in Live Agent. Recommendations to others considering the product. Just do it! You won't regret it and I guarantee it will help solve any communication/organization issues you may be facing. What business problems are you solving with the product? What benefits have you realized? This has greatly helped us become more organized and efficient. Communication is much better within our team and with customers as well. The time tracking sheets greatly help eliminate confusion.
★★★★★
Thursday, October 12, 2017
“Good Software pretty easy to use, and if you have…”
Good Software pretty easy to use, and if you have problems the support answers your questions very fast.
★★★★★
Thursday, October 12, 2017
“LiveAgent is the best multi-channel helpdesk software,”
LiveAgent is the best multi-channel helpdesk software,
★★★★★
Thursday, October 12, 2017
“We have been using LiveAgent for a while now and…”
We have been using LiveAgent for a while now and we are very happy with the features it gives us, escpecially the ability to track which pages our customers are looking at and being able to invite them to chat accordingly. We also love the web-based interace which makes the platform much more portable than other softwares we have used in the past.
★★★★★
Thursday, October 12, 2017
“Pricing is good, feature set is good, but the design…”
Pricing is good, feature set is good, but the design and usability are not up to scratch and it is terribly buggy. There's generally a lack of attention to detail and the detail makes people love products. There's some odd ommisions which competitors have such as being able to forward an email and create a ticket filled out with the customer's details not MY details! When Tweets come in, you can't Like them from within the LA screen (this could be an API restriction) but there isn't even a link to the tweet so you can't easily Like it on Twitter. Their support team is generally very good but with all the bugs I've had to do a lot more interaction with them than I would have hoped.
★★★★★
Wednesday, October 11, 2017
“The interface is friendly which makes is easy to use.…”
The interface is friendly which makes is easy to use. Sometimes it takes a while to load but overall it is acceptable.The ticket system is a great feature and also easy to use and keep track of. It’s really effective in handling queries
