Martin Baker
1 review written · 3.0 average
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Reviews by Martin Baker
★★★★★
Pricing is good, feature set is good, but the design and usability are not up to scratch and it is terribly buggy. There's generally a lack of attention to detail and the detail makes people love products. There's some odd ommisions which competitors have such as being able to forward an email and create a ticket filled out with the customer's details not MY details! When Tweets come in, you can't Like them from within the LA screen (this could be an API restriction) but there isn't even a link to the tweet so you can't easily Like it on Twitter. Their support team is generally very good but with all the bugs I've had to do a lot more interaction with them than I would have hoped.
