LiveAgent
★★★★★ 4.8 · 367 Reviews
What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Monday, December 12, 2016
“They answer really fast and fix the issues you may…”
They answer really fast and fix the issues you may have with their software.
★★★★★
Thursday, December 8, 2016
“LiveAgent is hands down the best customer service management system…”
LiveAgent is hands down the best customer service management system available. Not only do the features of LiveAgent meet all of the needs for delivering an efficient customer service experience they are consistently improving and expanding the system to do more. Customer support is top notch. I am very happy with the choice to use the system and I recommend it to my clients on a regular basis.
★★★★★
Thursday, December 8, 2016
“I have been working with Live Agent for a while…”
I have been working with Live Agent for a while now and the experience is great. So easy to use and work. I will continue to use this program.
★★★★★
Monday, December 5, 2016
“Wohoo... Thank you guys for developing such an amazing product”
Wohoo... Thank you guys for developing such an amazing product
★★★★★
Friday, December 2, 2016
★★★★★
Thursday, December 1, 2016
“very satisfied with this sw, our tickets are much faster…”
very satisfied with this sw, our tickets are much faster and transparent then before
★★★★★
Thursday, December 1, 2016
★★★★★
Thursday, December 1, 2016
“A user friendly plug in that I hope will enhance…”
A user friendly plug in that I hope will enhance our website over the busy Christmas period. Fun and interesting to set up too ...
★★★★★
Wednesday, November 30, 2016
★★★★★
Tuesday, November 29, 2016
“I can only recommend LiveAgent service, their support team provides…”
I can only recommend LiveAgent service, their support team provides great support with fast response to questions.
