Knowledge Powered Solutions

Knowledge Powered Solutions

2 Reviews · Last reviewed on 09 September 2019

What is Knowledge Powered Solutions?

Knowledge Powered Solutions (KPS) offers Knowledge Management Solutions which empower employees and improves customer service for organisations across the globe.

KPS Knowledge Management Software is being used as a core tool in many areas including internal employee sharing, Contact Centres, Service Desks, Web Self Service and Shared Service Centres. Our Knowledge Management System will increase productivity, reduce operational costs, improve customer service and empower organisations to truly leverage their corporate knowledge.

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Knowledge Powered Solutions Reviews



2 Reviews

Last reviewed on
09 September 2019

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Tuesday, September 10, 2019

from BT

Easy to use and implement (it took us 5 days to live pilot on two separate Service Desk applications).
Simple to index in local, network and external knowledge sources.
Excellent natural language search engine with automated self learning from contextual searches.
Good tools for knowledge management and workflow e.g Authoring, Moderating, Ask Expert, Hot Topics and Required Reading.
Independent product not tied in to any other application or bloat so rapid ROI.
Excellent Customer Service from first contact to in life support and development

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Friday, September 6, 2019

from RQTech

Easy to harvest knowledge from other systems. It has AI like functionality of linking search phrases to topics. Taxonomy setup and linking of user rights is easy to do. Good management of content capability..

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This page was last updated 09 September 2019 07:01