What is Jolt?
Jolt is an operations execution software available on smartphones and tablets that helps restaurants, retail, hospitality, and other businesses achieve team accountability, digital food safety compliance, and boost employee performance. Jolt is used by companies like Smoothie King, Jimmy John’s, Buffalo Wild Wings, Legoland, Marriott, Chevron, Cinemark, and thousands of other global brands.
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Jolt Reviews (132)
- ★★★★★103
- ★★★★★29
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Jolt earns strong approval from users, with most reviews praising its ease of use, scheduling efficiency, and customer support. Users across food service, retail, and healthcare consistently report that Jolt saves significant time—particularly on scheduling and eliminating paper—and improves accountability through checklists, labels, and task tracking. The label printer, temperature monitoring, and communication features receive frequent specific praise. Customer service stands out as a major strength, with users noting responsive, knowledgeable representatives who help with setup and ongoing questions.
On the downside, users cite occasional technical glitches such as app crashes, slow performance when building schedules, and inconsistencies between iPad and iPhone versions. Some mention the learning curve during initial setup, though most say support makes this manageable. A few users flag missing integrations (particularly with payroll and POS systems), limited data analysis and reporting capabilities, and desires for features like built-in timers, GPS check-in, or automatic calculation in certain list fields. Cost is mentioned in a handful of reviews as relatively high, particularly for Canadian users facing additional duties.
The product clearly resonates with operations-focused businesses seeking to go paperless and streamline daily tasks. While not without friction points, Jolt's strength in core scheduling and checklist functionality, combined with attentive customer service, explains its predominantly positive reception.
★★★★★
Thursday, January 25, 2018
“Title: very functional- easy to use- Amazing customer support. Comments:…”
Title: very functional- easy to use- Amazing customer support. Comments: employees know what they are supposed to be doing and what is required of them. Managers can communicate important things that happen on their shifts as they happen. Pros: I love that my employees can use the system on their cell phone or on the desk top this helps them with their daily to-do lists. Cons: Advice to Buyers:
★★★★★
Wednesday, January 24, 2018
“Title: Everything in JOLT works as represented and Customer Service…”
Title: Everything in JOLT works as represented and Customer Service is Awesome Comments: It has allowed us to streamline and better document our Quality Control Program and our Safety inspections. We now can be ready and efficient in providing needed information to any state inspections that we have. Pros: Provides good documentation for our quality control and safety programs. It has extreme customization and it is easy to print out the inspections for the night crew and the users are happy with a program that is quick and easy to use. Cons: There really isn't anything I don't like about JOLT. It does have a learning curve but the customer service makes that much less painfull. Once you get the idea of how the programs does things it does make sense and is quite easy to follow. I have several people using the program who are very resistant to having to do the checklists and inspections and they even are happy about having a program that makes the process quick and easy. Advice to Buyers:
★★★★★
Tuesday, January 23, 2018
“Title: Pretty good overall Comments: bad the time I've saved…”
Title: Pretty good overall Comments: bad the time I've saved building my schedule is astronomical. Everything is just so easy to move around. After I put some projections in, I can see plainly how much money i'm wasting on labor and where I'm understaffed. Also, when I used to build my schedules, I would get complaints from employees all the time about how I scheduled them on a day they wanted off or outside of their availability or too little or too many hours or whatever the case may be. Now I get hardly any and when I do, I can say "well did you give me your availability?" The answer is always no and then it's their responsibility to solve it Pros: The administrative side of the software is pretty intuitive, but advanced enough to really customize. I have not had a lot of time to play around with the other features just yet, but the scheduler is top notch. I especially like being able to make a template with unassigned employees. Every week I just drag and drop my crucial shifts to the people that can fit them and then build my schedule from there. Really the schedule building feature is just fantastic overall. I must have saved at least 6 hours of time every week since I started using Jolt if not more. Having availability and time off requests laid out over the scheduler is so nice. I employ a lot of college students whose availability can change weekly. Them having the ability to change their availability on the fly is incredibly useful for me. I used to compare my schedule to hand written notes and an availability spreadsheet. I couldn't imagine going back. Last thing I have to add is the customer service from Jolt is top notch. And I mean REALLY great. They set me up with a personal representative of which I have all contact information I need to contact at anytime directly. Every time I send an email to Jolt, it is answered almost immediately. If I bring up a question they don't have an answer for, the make an effort to find it and always get back to me. My rep Johnathan is like the friendliest guy I've ever talked to. The Customer service of this company is reason enough to purchase the software. Cons: The fact that it is browser based. I don't care how fast your connection is, sometimes it's going to lag. Also, what's with needing an iPad for half the features?. What if I want someone to be able to see everyone on the schedule, but not change the schedule? And by far the most annoying thing is the Jolt Lite app. It's not intuitive so I end up putting availability in myself for employees that can't figure it out. The interface of the app looks pretty bare. Like a webpage from the late 90's. When I get a push notification, it would be nice if the app opened up to whatever it is I need to approve/deny instead of the default page I set, or the last page I was on. And availability is set as "unavailable to work?" It should really be changed to when the employee is available to work, or call it "Unavailability" or something, it's just confusing. Advice to Buyers:
★★★★★
Thursday, January 4, 2018
“Title: Not quite perfect but support is excellent and they…”
Title: Not quite perfect but support is excellent and they take on board suggestions for changes Comments: Pros: The scheduling side is excellent. Easy to use from both our employees point of view and payroll. Great record keeping. The list creation is sometimes a little confusing but support is always quick to respond and very helpful. The lists are a great tool for staff and we have found that being able to adjust them as needed to get the best result from the staff members actually responsible for completing the lists is pretty easy. We supply and sell food onsite to our guests which brings with it all sorts of food hygiene expectations from local government and a large amount of record keeping for this. The lists we have developed allow us to complete all requirements on Jolt with easy access when needing to audit the results. All staff find completing them easy. Auditing the correct completion of the lists by staff is also simple. This leads to higher compliance and can also be used as a performance tool with staff management. Cons: Advice to Buyers:
★★★★★
Monday, November 27, 2017
“Title: Fantastic! Comments: Ease of use and the customer service…”
Title: Fantastic! Comments: Ease of use and the customer service from Jolt is stupendous. Pros: Jolt is extremely easy to use. I was looking for an easy software for our Home Health Care Aids, and Jolt hit it out of the park! The app is very user friendly for my workers. I really love that I can work on the schedules from anywhere and I'm not tied to one computer. Cons: We utilize a monthly layout for my workers schedules, which Jolt currently doesn't support. Jolt reached out immediately after my initial set up to ask if I needed anything else, and I brought this up to them. They reached back out and have taken my comments seriously, which I appreciate as a consumer. Advice to Buyers:
★★★★★
Tuesday, November 14, 2017
“Title: Purchased the Jolt labeler to label in process product,…”
Title: Purchased the Jolt labeler to label in process product, but we are using it for so much more! Comments: Labels for in process and finished products, Very simple to use. Using for scheduling, time clock management, messages, alerts, communication, and accountability of personnel. They need to log in on an ipad to the software, and they can get their tasks right there that were set up for them. Excellent product! We are using this for so much more than what we originally purchased it for. Pros: Originally purchased to label in process product. But when we started building labels, we realized we can also make finished product labels and apply them easier. We just used these for the first time for the entire day and couldn't be happier. Great quality and simple. This software has so many features and now our production manager is using this software for our staff. It can be used as a time clock, for messages and alerts, for accountability of workers tasks, personnel scheduling, and much more. We plan to take full advantage of all it can do for us. We seem to find something new every day that this can do for us. For the price, along with the excellent support whenever needed, it is one of the best values I have found in a long time. I cannot recall a time in my career that I have been excited about a labeler! Cons: I think we will have to use this a bit longer to find something we don't like about this. The one item we changed was that the labeler comes with 1" x 1" labels, which were too small for our use. Our account manager sent us the labels we needed immediately. Advice to Buyers:
★★★★★
Friday, September 29, 2017
“Title: Exceptional customer support Comments: Time saver, temperature tracking, employee…”
Title: Exceptional customer support Comments: Time saver, temperature tracking, employee training, elimination of paper lists, ease of use, permanent records, notification of task completion. All this and we haven't even scratched the surface. Pros: Eliminate paper, intuitive setup, adaptable to our systems, timer saver, permanent log, training potential, temperature controls, and we haven't even scratched the surface! Cons: Advice to Buyers:
★★★★★
Monday, September 18, 2017
“Title: Jolt has revolutionised the operational aspects of our business.…”
Title: Jolt has revolutionised the operational aspects of our business. Comments: - Increased efficiency - Accountability - Tangible statistics on operational performance - Ability to compare site performance - Notifications when important tasks aren't completed - Improved communication with team - Ability to support management team without being on site - Flexibility to easily change operations - Autonomy for management team to create their own lists to improve the running of the stores - Complete visibility of the operations in the business - Streamlined scheduling Pros: Prior to Jolt, two of the biggest frustrations in our business were time spent on scheduling and finding out that simple operational tasks had not been completed. Jolt has solved both of these issues. The employee app with functionality to set availability, request shift swaps and holidays has streamlined the whole scheduling process and freed up important management man-hours. The lists functionality is invaluable and has revolutionised the operational aspect of the business. Being able to create tasks ranging from daily cleaning right up to annual audits has allowed us to pre-plan the whole year knowing that nothing will be forgotten. The notifications and review section has created accountability that would not be possible without this software. I never imagined we would have such control and visibility of the day to day running of the business. Cons: I believe a few tweaks could be made to the time clock and scheduling and I would love to see an area specifically made for inductions and training. Advice to Buyers:
★★★★★
Saturday, September 16, 2017
“Title: Excellent. Comments: Jolt helps us get the check list…”
Title: Excellent. Comments: Jolt helps us get the check list and the job done. Pros: Jolt does a great job of holding people accountable for completion of a check list. Great companies do the same thing again and again. Jolt helps. Best decision that we have made in the last couple years. Cons: Works as I want it to. Jolt doesn't work on android tablets but that is no big deal as Ipads can be used. Advice to Buyers:
★★★★★
Tuesday, September 5, 2017
“Title: Jolt has helped me get my team of managers…”
Title: Jolt has helped me get my team of managers on the same page! Comments: Pros: It helps with consistency. It also is easy to review and to hold people accountable. It also allows me to communicate with my staff even if I don't see them everyday Cons: Initial programming takes a while to get setup - but once it's going it is great. Once I got the administration part figured out - it was easy for my staff Advice to Buyers:
