What is isolved?
isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com.
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isolved Reviews (1489)
- ★★★★★1,095
- ★★★★★350
- ★★★★★3
- ★★★★★2
- ★★★★★39
Review Summary
Generated using AI from real user reviews
isolved receives overwhelmingly positive feedback across all 50 recent reviews, with users consistently praising its ease of use, comprehensive feature set, and responsive customer support.
Users value the platform's ability to consolidate payroll, HR, onboarding, benefits, time tracking, and recruiting into a single integrated system, eliminating the need to re-enter employee data across multiple tools. The customisation options are frequently cited as a major strength, allowing the software to adapt to different industries and business sizes. Payroll processing is repeatedly highlighted as streamlined and accurate, while the employee self-service capabilities—paystubs, PTO, benefits management, W2s—are well-received. Users also appreciate the reporting functionality, fraud protection features, and learning resources like the isolved University.
A few limitations emerge from the reviews. The platform appears less suited for highly mobile or flexible workforces, such as sales teams or field-based therapists with complex scheduling needs. Mobile device onboarding can also be problematic for some out-of-state and warehouse employees without consistent desktop access. One reviewer noted that logging in can be "a multiple-step ordeal," though access improves once authenticated.
Customer service stands out as a consistent competitive advantage, with multiple reviewers naming individual support representatives and praising quick response times and problem resolution. The supportive user community is also mentioned as helpful for learning the system's full potential.
★★★★★
Wednesday, April 24, 2024
“I like the availability of the system to grow with…”
I like the availability of the system to grow with companies and provide additional platforms dependent on the company needs. I really enjoy the ease of use of the product.
★★★★★
Wednesday, April 24, 2024
“isolved's paperless onboarding feature offers many great features ranging from…”
isolved's paperless onboarding feature offers many great features ranging from a mobile/desktop friendly UI to online tax forms and document acknowledgements. Most users can breeze through the process, filling out information not only required to hire an employee, but also data sets that can vary from client to client. Seeing where hires are in their onboarding process is simple and the feature allows different phases of the hiring process to be completed by various users if needed.
★★★★★
Wednesday, April 24, 2024
“Ease of Use in features related to payroll & Time.”
Ease of Use in features related to payroll & Time.
★★★★★
Wednesday, April 24, 2024
“isolved is used for payroll and all aspects of Human…”
isolved is used for payroll and all aspects of Human Resources. It is a wonderful and powerful Human Resources asset.
★★★★★
Tuesday, April 23, 2024
“iSolved has excellent customer support in addition to all the…”
iSolved has excellent customer support in addition to all the features that we need in an HR system for our small business (under 100 employees). Whenever I have a question or need assistance, I almost always can get ahold of someone helpful and knowledgable to walk me through. Most recently Customer Service Representative Rebecca Markham went above and beyond to help and was so kind and efficient!
★★★★★
Tuesday, April 23, 2024
“The onboarding tool is easy to use for admins and…”
The onboarding tool is easy to use for admins and for new hires coming to our company.
★★★★★
Monday, April 22, 2024
“When calling I speak to a knowldegeable, helpful representative.”
When calling I speak to a knowldegeable, helpful representative.
★★★★★
Thursday, April 18, 2024
“The new products have been a real game changer as…”
The new products have been a real game changer as far as processes and improvements with accuracy.
★★★★★
Thursday, April 18, 2024
“Automation. Makes the process of timekeeping much easier as well…”
Automation. Makes the process of timekeeping much easier as well as onboarding process.
★★★★★
Thursday, April 18, 2024
“What I like most about Isolved is the Onboarding Platfrom…”
What I like most about Isolved is the Onboarding Platfrom through Isolved Hire. It makes my job quick and easy, and allows me to focus on more tasks. It is extremly user friendly. What I like most is the idea of the Candidate Matching. It takes the skills from the applicants and gives them a score based off of those skills for the specific job they will be doing. Ever since we implemented Onboarding at our place of business our process has opperated smoothly.
