What is SalesNOW?
Interchange Solutions, based in Toronto, Ontario, Canada, has been developing CRM solutions since 1997 and is the maker of SalesNOW, a complete CRM Suite for the Web and mobile devices, used by thousands of customers worldwide. SalesNOW is an actively developed, award winning, affordable, robust, secure and fully hosted Customer Relationship Management (CRM) solution for the mobile device and the Web, designed for sales reps, sales teams, and service. Everything that a user enters within SalesNOW on the mobile device – such as contacts, companies, leads, deals, and activities – is automatically synchronized to their SalesNOW Web account and vice versa. SalesNOW is easy to use, allowing users to remain organized while tracking and managing all aspects of the sales cycle in real-time, anytime, anywhere. SalesNOW improves sales rep effectiveness on the road, increases management visibility as to who is doing what, and reduces the reporting burden via quick access to activity and sales related graphical and excel based reports.
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SalesNOW Reviews (69)
- ★★★★★48
- ★★★★★21
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
SalesNOW is overwhelmingly well-regarded, with 42 five-star reviews out of 50. Users consistently praise its ease of use, affordability, and responsive customer support as the standout strengths. The software handles core CRM tasks—contact management, sales pipeline visibility, and team collaboration across multiple locations—without unnecessary complexity. Mobile access and customization options are frequently mentioned as valuable features.
Customer support emerges as a major differentiator. Reviews repeatedly highlight the responsiveness and helpfulness of the team, particularly account managers, who assist with implementation, custom integrations, and problem-solving. One reviewer noted the support is "KEY when choosing a CRM." Users also appreciate the straightforward data presentation, ability to add custom fields, and quick setup relative to competitors.
The few criticisms are minor and scattered. One user wished for better reporting metrics by location and team, while another noted the mobile app required a learning curve. The product is described as lacking "overkill or complication," which suits small to mid-sized teams but may limit feature depth for more complex enterprise needs.
Across reviews, users consistently report tangible business improvements: faster sales cycles, better team visibility, and reduced administrative friction. The combination of low cost, simplicity, and attentive support appears to drive strong satisfaction and loyalty, with many users reporting years of continued use.
★★★★★
Wednesday, November 14, 2018
“We needed a one-source platform to streamline and integrate the…”
We needed a one-source platform to streamline and integrate the critical stages of our sales, operational & administrative processes. SalesNow has proven to be that platform for us. Our integration/set up was smooth, fast and worry-free, thanks in large part to our SalesNow Account Manager, who was knowledgeable, professional and very responsive. Equally important he continues to ensure a great customer experience for us, thanks to his can-do attitude, customer service & techncial skills and his understanding of our operation and needs. Thanks to his efforts and the strength of the SalesNow platform, it's been an A+ experience for us, from purchase, set up/implementation and currently, the daily utilization by our sales, operations and administrative team members. Pros: Ease to Use Easy to Navigate Ability to Track from Prospect to Sale & from Sale through Installation/Project Completion Customized Notifications Customized Reporting Cost-Effective - Great Value
★★★★★
Wednesday, November 14, 2018
“I have automated my entire business using SalesNOW. SalesNOW has…”
I have automated my entire business using SalesNOW. SalesNOW has made my business so efficient and have helped me have my best year ever. I have automated all of my email templates and have automated my invoicing and receipt management using SalesNOW. Pros: SalesNOW is easy to use, fully automates my business and has made my business process very efficient and effective. SalesNOW has helped me manage my customer relationships by collecting all of my customer touch points and their business requirements.
★★★★★
Wednesday, November 7, 2018
“SalesNow allows my entire staff to see the sales process…”
SalesNow allows my entire staff to see the sales process from beginning to end. Ops and admin departments have access to all the info they need for scheduling, installing and billing. Sales Team can design a system, present a proposal and agreement, both in person or remotely, with their computer/tablet/phone. Works great even when there is no Wi-fi. Electronic signature will add another positive, time-saving dimension to our sales process. Sales reps always know where they stand, numbers-wise, and can manage their production better. Our rep and his team are always accessible, respond to emails and calls ASAP, and work closely with our group frequently. They're not afraid to think outside the box. And they really care. Pros: Easy to use. Great pricing. Best customer service.
★★★★★
Wednesday, November 7, 2018
“Every item we had an issue with was resolved and…”
Every item we had an issue with was resolved and quickly. Extremely happy with the software
★★★★★
Monday, August 27, 2018
“We started using SalesNOW 3 years ago which has a…”
We started using SalesNOW 3 years ago which has a great support team!. We did this to replace an older Dos-Based-CRM which only had 1 supplier. I would best describe this experience from a song by Boston, Don't Look Back! High level of security. Pros: All information is easily retrievable. Great CRM which tracks everything!
★★★★★
Monday, August 27, 2018
“The SalesNOW team is amazing! 5 stars across the board.…”
The SalesNOW team is amazing! 5 stars across the board. Pros: Ease of use Ease of customization Outstanding customer/technical support
★★★★★
Saturday, August 25, 2018
“Very easy to use and customized to my business. I…”
Very easy to use and customized to my business. I realized that help is always at the end if a phone call. Anytime I reach our for guidance or help with Sales Now issues are resokved.
★★★★★
Friday, August 24, 2018
“Great Software & Support. Now we actually ARE keeping track…”
Great Software & Support. Now we actually ARE keeping track of what is going on with Leads and following through to the Deal. I can see an improvement in our sales - for the better!
★★★★★
Thursday, August 23, 2018
“Great Program...Better Customer Service!!! I use SalesNOW to keep track…”
Great Program...Better Customer Service!!! I use SalesNOW to keep track of clients and vendors. I was able to use SalesNOW seamlessly with my lead generator so that when each lead came in all the information was already entered into SalesNOW. I loved the ability to attach bids and other documents to each contact. It makes it easy for different departments to look at one contact and see everything that has been done with that client including any paper documents. Pros: SalesNOW CRM software is easy to use. I had a little experience with some of their competitors and SalesNOW was so much easier to use. It was a breeze to customize this CRM to my business and my needs. If there was ever any questions on my end their support staff was always there to help. Their team assisted us in creating a form that would work seamlessly with our lead generator. I would highly recommend SalesNOW for all of your CRM needs.
★★★★★
Thursday, August 23, 2018
“The best CRM. Customizable and fantastic customer service.”
The best CRM. Customizable and fantastic customer service.
