What is SalesNOW?
Interchange Solutions, based in Toronto, Ontario, Canada, has been developing CRM solutions since 1997 and is the maker of SalesNOW, a complete CRM Suite for the Web and mobile devices, used by thousands of customers worldwide. SalesNOW is an actively developed, award winning, affordable, robust, secure and fully hosted Customer Relationship Management (CRM) solution for the mobile device and the Web, designed for sales reps, sales teams, and service. Everything that a user enters within SalesNOW on the mobile device – such as contacts, companies, leads, deals, and activities – is automatically synchronized to their SalesNOW Web account and vice versa. SalesNOW is easy to use, allowing users to remain organized while tracking and managing all aspects of the sales cycle in real-time, anytime, anywhere. SalesNOW improves sales rep effectiveness on the road, increases management visibility as to who is doing what, and reduces the reporting burden via quick access to activity and sales related graphical and excel based reports.
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SalesNOW Reviews (69)
- ★★★★★48
- ★★★★★21
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
SalesNOW is overwhelmingly well-regarded, with 42 five-star reviews out of 50. Users consistently praise its ease of use, affordability, and responsive customer support as the standout strengths. The software handles core CRM tasks—contact management, sales pipeline visibility, and team collaboration across multiple locations—without unnecessary complexity. Mobile access and customization options are frequently mentioned as valuable features.
Customer support emerges as a major differentiator. Reviews repeatedly highlight the responsiveness and helpfulness of the team, particularly account managers, who assist with implementation, custom integrations, and problem-solving. One reviewer noted the support is "KEY when choosing a CRM." Users also appreciate the straightforward data presentation, ability to add custom fields, and quick setup relative to competitors.
The few criticisms are minor and scattered. One user wished for better reporting metrics by location and team, while another noted the mobile app required a learning curve. The product is described as lacking "overkill or complication," which suits small to mid-sized teams but may limit feature depth for more complex enterprise needs.
Across reviews, users consistently report tangible business improvements: faster sales cycles, better team visibility, and reduced administrative friction. The combination of low cost, simplicity, and attentive support appears to drive strong satisfaction and loyalty, with many users reporting years of continued use.
★★★★★
Sunday, May 19, 2019
“Our Sales Team consists of 5 individuals at 4 different…”
Our Sales Team consists of 5 individuals at 4 different locations. With this CRM, we are now able to put everyone on the same page. It connects and allows for collaboration between Management and their inside/outside Sales Reps. Pros: The ease of customizing it to fit your needs.
★★★★★
Friday, May 17, 2019
“I like being able to sort data. I can sort…”
I like being able to sort data. I can sort by customer, by call-type, or time-frame so that I can get an accurate picture of what my sales folks are doing and how often customers are being seen. It is relatively easy to use. The phone app is decent as well, once you get used to it.
★★★★★
Tuesday, May 14, 2019
“Excellent product and service. We are able to track a…”
Excellent product and service. We are able to track a bid pipeline and our rep activities with this system and provide our Corporate Office with information they are interested in reviewing. We have had excellent Customer Service and I am very impressed with the system and the support we receive. I can give this an excellent rating and that is very rare! Pros: This is by far the easiest CRM system I have worked with. Our company previously used another system and it was clunky, not user friendly at all, so no one would use it. Our reps are actually excited to use this system and that is all I could ask for!
★★★★★
Monday, May 13, 2019
“Pros: Ease of use and the advanced search ability”
Pros: Ease of use and the advanced search ability
★★★★★
Tuesday, April 2, 2019
“Very simple and easy platform to navigate for the frontline…”
Very simple and easy platform to navigate for the frontline sales team. Reporting metrics by location and team members would make this top notch. Pros: The campaigns are loaded by the corporation down to an agency level and provide us with a HOT list of prospects from existing to new opportunities.
★★★★★
Saturday, March 16, 2019
“SalesNow gives us immediate visibility of our Sales Rep activity…”
SalesNow gives us immediate visibility of our Sales Rep activity and opportunities. Again, very easy to adopt and helps us keep our Customer and Factory Contacts organized and accessible. Pros: Easy to implement and use. All the features we need but no overkill or complication. Lots of help from our SalesNow associate Caleb.
★★★★★
Tuesday, December 4, 2018
“The support is outstanding at SalesNOW. The application is also…”
The support is outstanding at SalesNOW. The application is also very easy to you and not cumbersome like many of the apps out there.
★★★★★
Saturday, December 1, 2018
“Started with a DOS based CRM back in 1991 and…”
Started with a DOS based CRM back in 1991 and made the rounds to other platforms over the years. Got tired of our last cloud based provider's constantly messing with the presentation of screen information (translation: a new learning curve twice each year) and began looking around at our options. Thankfully found SalesNOW and fell in love with the product's no-nonsense data presentation. The transition of our data was expertly handled and we were up and running within minutes. I can't say enough good things about the quality of the organization's customer support. They are simply the best of the best.
★★★★★
Wednesday, November 28, 2018
“Our sales efficiency has improved since changing over to SalesNow.…”
Our sales efficiency has improved since changing over to SalesNow. It's a tremendous system and the availability of the Support staff, and their response time is second to none! Pros: The software is easy to navigate and use both for our sales team and managers. We love the ability to customize as needed as well!
★★★★★
Thursday, November 15, 2018
“Great CRM and Support. We are using it to manage…”
Great CRM and Support. We are using it to manage our appointment and sales process. it works very well and we are very happy. Pros: I like the ease of use and the app. I am very happy with the customer support.
