HaloITSM
★★★★★ 4.8 · 18 Reviews
What is HaloITSM?
HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. With over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration and more. Five Key Differentiators: 1. Software tailored to the user's business (Customizable) 2. Value (All-Inclusive Service Desk Solution) 3. Suitable for organisations of all sizes and from any industry 4. Customer centric 5. Seamless migration process Free Trial Available - https://haloitsm.com/trial/signup?utm_medium=&utm_source=serchen&utm_campaign=haloitsm-serchen-comparison-website Contact us for a Demo - https://haloitsm.com/demo/?utm_medium=&utm_source=serchen&utm_campaign=haloitsm-serchen-comparison-website
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HaloITSM Reviews (18)
- ★★★★★14
- ★★★★★4
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
HaloITSM receives overwhelming praise across all 18 reviews, with 16 five-star ratings and no criticism of core functionality. Users consistently highlight excellent support, ease of customization, and clean interface design as standout strengths. The software handles ticketing across multiple departments—IT, HR, facilities, payroll—without requiring separate systems, and integrates well with tools like SCCM and 3CX. Reporting is frequently mentioned as straightforward and time-saving compared to predecessors.
The only softness in the feedback comes from four reviews rated four stars rather than five, though these still describe the product positively and note it meets their needs well. No reviewer mentions significant drawbacks, performance issues, or unmet requirements. Several users emphasize the responsive support team and willingness to develop custom integrations when needed. Cost is praised relative to competitors, and the web interface is described consistently as intuitive and fast. Long-term users (some with 4–6 years of tenure) report the product continues to evolve with regular feature additions.
★★★★★
Thursday, January 17, 2019
“HaloITSM is a one stop shop for all our service…”
HaloITSM is a one stop shop for all our service desk needs and allows us to manage and meet our clients' expectations.
★★★★★
Monday, January 7, 2019
“The HaloITSM team are always on hand to support and…”
The HaloITSM team are always on hand to support and consistently go the extra mile to ensure we are getting the most from the product. Ease of use, Constantly evolving ITIL compliant service desk. Stable platform. Recently moved to the web interface and all the team are finding it extremely intuitive to work with.
★★★★★
Thursday, October 4, 2018
“"Second to None" The HaloITSM team have been extremely friendly…”
"Second to None" The HaloITSM team have been extremely friendly and willing to help with anything we have asked for to make sure the software was tailored to our exact specifications. As part of trying to bring our IT service desk forward we decided the first step should be to find a new ticketing system that suited our needs. After a lot of research, we decided on HaloITSM. The package they provided for our on-premise installation was comprehensive and impressively integrated with our existing technologies. There were certain integrations which we required that HaloITSM did not support out of the box, but they quickly developed a package that was perfect for our needs and now is a crucial part of the working system. HaloITSM has increased our efficiency as a Service Desk exponentially and allowed us to streamline our process with regards to incident management creating a better relationship with our users.
★★★★★
Tuesday, February 21, 2017
“I trialed about 12 different products before I stopped on…”
I trialed about 12 different products before I stopped on HaloITSM. The first (and best) thing to make me want to have this software was the staff. The pre-sales assistance was excellent and not pushy at all. The post sales support has also been wonderful. As for the actual software, it'll pretty much do anything you want and IF it doesn't quite do what you want the staff are very open to changes being suggested. Again I must say the staff are extremely nice AND helpful all of the time. Feature rich and Easy to use interface
★★★★★
Friday, January 6, 2017
“"Multi Function" Comments: We've been using HaloITSM for the last…”
"Multi Function" Comments: We've been using HaloITSM for the last 4 years, and it has been suited to our needs to cover our IT, Systems and Facilities teams. It has sufficient customisation and security to allow us to use the system for logging our tickets across the departments, and security to allow segregation of information, for example IT cannot see Facilities tickets and vice versa. We also like the automated ticket function for regular tasks in IT and Facilities. Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually.
★★★★★
Friday, January 6, 2017
“"Alchemy Helpdesk Software Usage" Needed an integrated Helpdesk solution that…”
"Alchemy Helpdesk Software Usage" Needed an integrated Helpdesk solution that was desktop and mobile supported. HaloITSM after 6 years has provided great support, valuable functionality and a vision for integrated helpdesk and workflows. Mobile, web client. SQL based, powerful reporting.
★★★★★
Thursday, January 5, 2017
“"HaloITSM - Simply Great!" We've used HaloITSM for a number…”
"HaloITSM - Simply Great!" We've used HaloITSM for a number of years now and they continually evolve and add features to this great tool, support is great, friendly and very helpful. You can ask for features to be added and they'll do their best to incorporate them into the product as soon as possible to make it as easy for you to use and to fill any requirement you have. It's so customizable it's unreal, with options for just about everything you can think of. Ticket management is so easy, as are the web interface for end users, and mobile interface for technicians.
★★★★★
Tuesday, November 29, 2016
“"really good, made things so much easier" Been using HaloITSM…”
"really good, made things so much easier" Been using HaloITSM for a while now and it is amazing. we use it across all our departments so its easy to communicate between departments rather than using different systems and not being able to cross over. The integration with Microsoft SCCM was another one of the main reasons we chose HaloITSM and it seamlessly fits together. The after sales support is fantastic, any time we have got in contact there has been a resolution over the phone then and there or pretty soon after if it needs to be worked on by developers. Would highly recommend the software to anyone, with so many features it could work in any type of business regardless of size and industry. Pros include After sales support, Cross department use, integration with other programs
