Dan H
1 review written · 5.0 average
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Reviews by Dan H
★★★★★
"Second to None" The HaloITSM team have been extremely friendly and willing to help with anything we have asked for to make sure the software was tailored to our exact specifications. As part of trying to bring our IT service desk forward we decided the first step should be to find a new ticketing system that suited our needs. After a lot of research, we decided on HaloITSM. The package they provided for our on-premise installation was comprehensive and impressively integrated with our existing technologies. There were certain integrations which we required that HaloITSM did not support out of the box, but they quickly developed a package that was perfect for our needs and now is a crucial part of the working system. HaloITSM has increased our efficiency as a Service Desk exponentially and allowed us to streamline our process with regards to incident management creating a better relationship with our users.
