What is Halo Service Desk?
Halo Service Desk is a single, all-inclusive service desk solution. It won't just standardise your processes, it will also deliver valuable analytics, so you can match your service delivery to the true needs of your business, present and future. Founded in 1994, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best in service to customers and employees alike, consistently and repeatedly. Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly. Standardise your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited IT service desk solution. Features include: incident, problem and change management, asset management, service catalogue, telephony integration, dashboard reporting and self-service portal. Free Trial Available - https://trial.haloservicedesk.com/trial/signup? OR Contact us for a DEMO - https://haloservicedesk.com/contact-us/
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Halo Service Desk Reviews (17)
- ★★★★★13
- ★★★★★4
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Halo Service Desk earns strong, consistent praise from users across diverse business sizes and use cases. Users repeatedly highlight the system's flexibility and ease of use, noting that it can be configured to fit different business needs without requiring technical expertise. The intuitive interface makes adoption straightforward, and the consolidation of multiple departments into one platform reduces administrative overhead and eliminates missed communications.
Automation features receive particular credit for saving time on routine tasks and improving first-contact resolution rates through knowledge base integration. Users value the transparency and reporting tools, which help managers track agent activity, measure productivity, and coach staff effectively. The cloud-based web version is described as smooth and responsive.
Customer support emerges as a genuine differentiator—reviewers consistently describe the team as knowledgeable, responsive, and treating customers as individuals rather than tickets. The product's configurability does mean implementation can be more involved than simpler off-the-shelf alternatives, and some organisations opt for paid consultancy to ensure optimal setup, but users view this as worthwhile investment.
The only substantive limitation mentioned is that complex implementation requires more planning than plug-and-play competitors. Across 17 reviews, no user reports significant product shortcomings or feature gaps relevant to their needs.
★★★★★
Saturday, December 14, 2019
“A help desk solution with very useful components What do…”
A help desk solution with very useful components What do you like best? What I like most about HaloServiceDesk is that their installation, configuration and implementation are really easy to carry out, especially because they have a customer service that answers any question. As for the portal, it has an innovative and simple design, ideal for answering tickets in the shortest possible time. Another feature that I like is that every time a ticket is created the notification system sends an email indicating the ticket number with date and time. I also like that you provide analysis tools to monitor the work that agents do. What problems are you solving with the product? What benefits have you realized? HaloServiceDesk has chat and email functions that are essential to carry out the resolution of an inconvenience to our clients, since chat communication is live and the problem can be solved in less time than by email.
★★★★★
Friday, November 1, 2019
“With HaloServiceDesk I have improved my incident response time What…”
With HaloServiceDesk I have improved my incident response time What do you like best? HaloServiceDesk is cloud based, so the website is completely fresh and with a very smooth synchronization. The user interface is easy to use and configuring it is very simple, so you can customize it to your liking. Another feature that I really like is that it is possible to integrate other applications using its API and automate certain tasks in our organization. What problems are you solving with the product? What benefits have you realized? With NetHelpDesk I can attend the issue of incidents by the different areas of my work, and at the end of the month I can generate a report that measures my productivity in terms of troubleshooting. I can also generate reports on customer satisfaction, which are of great help to improve our support service.
★★★★★
Monday, September 23, 2019
“What do you like best? HaloServiceDesk is an excellent alert…”
What do you like best? HaloServiceDesk is an excellent alert service, to assign to each support area in your organization. Among its best features, I can highlight your own domain and notification automation, for simple or specific tasks allowing you to organize the workflow. It also has an excellent analysis tool to review each ticket in question. What problems are you solving with the product? What benefits have you realized? Before using HaloServiceDesk, managing the requests or incidents that are generated in my work was really complicated. This application orders and classifies according to priority the type of incident that the client sends, in addition to being able to automatically assign it to the department in charge to receive a quick response. It has also been beneficial to be able to automate some tasks to cover personnel that we do not have in a specific area.
★★★★★
Tuesday, March 19, 2019
“The staff at HaloServiceDesk are extremely pleasant to deal with.…”
The staff at HaloServiceDesk are extremely pleasant to deal with. They all know their stuff and treat you as if you're their only customer. Nothing ever seems too much trouble. Implementing the system can require more planning than some off the shelf products, as there are so many features and links between different areas. You could implement the system yourself but we wanted to ensure we got it 100% right so we paid for consultancy and it was worth every penny. Fast. Flexible. Reliable. Feature rich. Always evolving. Value for money. Easy to use. Having worked in IT for almost 30 years I've used plenty of IT Helpdesk systems. In the past 10 years our company has reviewed and tested around 25 helpdesk systems and in my opinion nothing currently comes close to HaloServiceDesk. I would highly recommend the company and the product.
★★★★★
Thursday, March 7, 2019
“Best Support software for MSP Their latest web version is…”
Best Support software for MSP Their latest web version is awesome. The navigation, user interface and speeds are exceptional
★★★★★
Wednesday, January 11, 2017
“Great software Easy to use and does everything required. After…”
Great software Easy to use and does everything required. After trying out a number of help desk software offerings, this one finally does everything we need and much much more. With further bespoke development options if ever required. This truly is a great product, with an brilliant support and sales team behind it.
★★★★★
Wednesday, December 7, 2016
“We trialled HaloServiceDesk software after using Hornbill for sometime but…”
We trialled HaloServiceDesk software after using Hornbill for sometime but disliked the overhaul changes they made so looked into changing our IT service desk Software. We came across HaloServiceDesk and began their trial that you can sign up for on their website. We were quickly impressed at how helpful they were in getting in contact with us and making sure that our requirements could be met. We tried a few other software's but ultimately we went with HaloServiceDesk because of their value for money compared to some other pricier software and most importantly the personal feel to every interaction with them throughout the whole process from making sure the trial was going well, through the implementation phase and the support we have received afterwards. We have even more recently implemented the software across 3 other departments, it’s not just for IT help desks which makes things a lot easier for all our departments keeping our information in one place.
