Sebastian S
1 review written · 4.0 average
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Reviews by Sebastian S
★★★★★
A help desk solution with very useful components What do you like best? What I like most about HaloServiceDesk is that their installation, configuration and implementation are really easy to carry out, especially because they have a customer service that answers any question. As for the portal, it has an innovative and simple design, ideal for answering tickets in the shortest possible time. Another feature that I like is that every time a ticket is created the notification system sends an email indicating the ticket number with date and time. I also like that you provide analysis tools to monitor the work that agents do. What problems are you solving with the product? What benefits have you realized? HaloServiceDesk has chat and email functions that are essential to carry out the resolution of an inconvenience to our clients, since chat communication is live and the problem can be solved in less time than by email.
