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Fast Hosting Direct

★★★★★ 4.3 · 44 Reviews

What is Fast Hosting Direct?

We use only Dell servers in our web hosting platform, utilising state-of-the-art technology we have built a web hosting platform that is second to none. Our platform is designed in such a way that if any server fails another server automatically and without delay takes over that servers workload. For example if one of our mail servers were to break down, another server would automatically come online, with all the correct configuration and take over the work of the failed server. In this period no email would be lost. As well as this, all data is stored in two large network disk arrays, data is automatically synchronised between the arrays so that in the event of an array failing the remaining array continues to serve data to the servers with no downtime. Strong Data Backup Our network arrays operate RAID, a way of configuring a system so a disk can fail with no impact to data. As explained above we also operate our network arrays in mirrored pairs so a whole array can fail with no impact. Each array is also backed up each night to a separate backup cluster which is then written to tape and stored offsite. Our backup procedure goes above and beyond the majority of web hosting companies. Web Hosting Infrastructure The following diagram represents the Fast Hosting Direct web hosting infrastructure.

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Fast Hosting Direct Reviews (44)

4.3
★★★★★
44 reviews
  • ★★★★★33
  • ★★★★★3
  • ★★★★★2
  • ★★★★★0
  • ★★★★★6

Review Summary

Generated using AI from real user reviews

Fast Hosting Direct has a starkly divided customer base: the vast majority report excellent value and responsive support, but a smaller group experienced critical failures in service delivery and communication.

Long-term customers (many with 4+ years tenure) consistently praise fast email replies, often within minutes or hours, and describe support staff as patient and willing to troubleshoot beyond their remit. Reliability is frequently cited, with users reporting no noticeable downtime. Pricing is repeatedly mentioned as competitive or cheap relative to features offered. Several reviewers note the company goes beyond standard reseller terms to help customers.

However, a distinct cluster of recent negative reviews flags serious problems: unresponsive support (no replies to multiple emails over weeks), suspended domains due to billing failures, and website outages with no contact available. Some customers report the company appears to have stopped operating—emails bounce, there is no published phone number, and payment collection continues despite lack of service. One user criticized misleading "unlimited" claims and unhelpful support staff with language barriers.

The discrepancy between glowing long-term reviews and crisis accounts from recent customers suggests potential operational decline. Prospective buyers should verify current service status before committing, particularly if they value phone support or need rapid escalation paths.

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